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We are excited to be working with one of our prestigious Clients on the recruitment of a Customer Experience Manager to join them on a permanent basis on the beautiful island of Malta!!If you have experience in Customer Relationship Management and are looking to join a dynamic team as they go through a period of growth, then this role is for you!Responsibilities Include:<ul><li>Manage a team of Customer Experience Executives and support with any escalations of the relevant desks they cover.</li><li>Act as project manager in any project which is required to improve the customer experience and Suggest new ways of working which will enhance customer experience.</li><li>Oversees day-to-day running of the contact centre ensuring SLA's are achieved and driving customer excellence within the contact centre teams.</li><li>Manage outsourcing agreement/s with contact centre provider/s and coordinate any communication or actions relating to the service agreement/s.</li><li>Be a single point of contact for all day-to-day technical and operational issues / feedback arising for customer contact services.</li><li>Drive and contribute to team development for achievement of performance targets for speed, efficiency, quality &amp; sales.</li><li>Review the material, processes and training content which is being used by Call Centre to ensure it is consistently updated with any changes required.</li><li>Liaise with other parts of the company and feed key customer insight into the customer board led by the Head of Customer Experience &amp; Ancillary Revenue to ensure that customer requirements are met.</li><li>Involved in recruitment and training of teams as necessary.</li><li>Support and lead an active role in establishing the requirements for and the implementation of a CRM across the organisation.</li><li>Be an effective Change Manager and lead through periods of change by supporting the development and maintenance of a customer-focused culture within the Company.</li><li>Work closely with the Senior Management team in order to ensure the delivery of business goals, projects and objectives</li></ul>Requirements:<ul><li>Minimum 5 years of experience working directly in a Call Centre environment at a supervisor or managerial level (essential).</li><li>Exceptional Management skills with the Ability to delegate work, set clear direction and manage workflow.</li><li>Strong mentoring and coaching skills with the ability to train and develop skills.</li><li>Be highly proficient in spoken and written English Language. Proficiency in Maltese and any other European language will be considered an asset.</li><li>Experience working with Sabre or another PSS will be desirable.</li><li>Experience in leading and driving teams</li><li>Must have demonstrable experience in leading and driving teams interacting in both one-to-one and group settings. This within a customer sales &amp; service environment with set SLA's for contact centre efficiency's including AHT and FCR, quality and sales targets.</li></ul>Don't miss this brilliant opportunity to join an esteemed organisation and be part of excellence!Apply today for more details!!** PLEASE NOTE, you must have the right to live and work in the EU to be considered **Customer Experience Manager

Customer Experience Manager

We are looking for an Embedded Software Engineer to join us in Airbus Defence and Space UK. You will join our Modems and Software Defined Radio group and report to the Engineering Manager of the project, delivering a new product to the UK MOD.The role will be based at Airbus premises in Portsmouth, UK. The role has a flexible working pattern and you will be required to be in office 60% of your time.You will be an experienced embedded software engineer. Within our team, you will work to generate, test and integrate code to support innovative solutions for software-defined modem technologies.In particular, your skills will include: Mandatory Skills: * Modern C++ software engineering for target Linux platforms to a high standard * Developing using Eclipse CDT running on a Linux based operating system * Device management interfaces (e.g. SNMP, Web) for design, implementation and test * Git for version control * Inter-process communication and techniques * Unit and integration test tools (e.g. Google Test, Robot Framework) * Atlassian toolset (e.g. Jira, Confluence, BitBucket)Beneficial Skills: * Agile or Scrum working environment experience would be very beneficial * System and software modelling tools such as Enterprise Architect (SysML / UML) * User interface design, implementation and test using HTML, CSS and JavaScript * Ability to work in a multi-disciplinary teamPlease note: Current SC clearance is required for this role. Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.C++, Linux, Git, Eclipse CDT

Embedded Software Engineer

RESPONSIBILITIES:<ul><li>Monitor aircraft status, control defect rectifications and ensure aircraft airworthiness by scheduling maintenance works following related requirements in accordance with flight schedule;</li><li>Ensure that aircraft maintenance is planned in an effective and reliable manner and meets the company strategies, expectations as well as relevant regulations and requirements;</li><li>Organize aircraft modifications to meet airworthiness and operational requirements;</li><li>​Look for maintenance and parts suppliers in new aircraft locations;</li><li>Coordinate aircraft maintenance visit packages with planning and engineering units;</li><li>​Track and review technical records after aircraft maintenance;</li><li>Substitute team members during absences and peak workload periods as needed;</li><li>​Perform other related duties as assigned.</li></ul> REQUIREMENTS:<ul><li>Bachelors or higher non-university aviation engineering/mechanic education or not less than 12 months experience in aviation-related to aircraft maintenance or continuing airworthiness management;</li><li>​Boeing 737 CL/NG general familiarization training certificate would be considered as an advantage;</li><li>Fluent English language knowledge (spoken and written);</li><li>Good analytical and communication skills;</li><li>Cooperation and ability to work in a team;</li><li>​Able to understand OEM documents: AIPC; AMM; CMM; etc.</li><li>​Be flexible regarding working time (if required).</li></ul> WE OFFER:<ul><li>An interesting and challenging position within an international company in a fast-moving and fascinating aviation industry;</li><li>Opportunities to further grow and develop in the exciting and growing aviation company;</li><li>Opportunity to improve and constantly acquire new knowledge (participation in training, seminars);</li><li>Possibility to implement innovative ideas and solutions;</li><li>Additional Health insurance according to the company policy;</li><li>Free gym in the office;</li><li>Free childcare zone;</li><li>Other benefits from Avia Solutions Group.</li></ul>We will be happy to discuss the specific amount during an interview based on your experience and qualifications.

Maintenance control engineer (MCC)

<h4>WHY US?</h4>Avion Express is a narrow-body ACMI (Aircraft, Crew, Maintenance, Insurance) and charter operator. Avion Express provides top-level short and long-term aircraft wet-leasing (ACMI) solutions and also offers its clients aircraft on a charter basis. The company operates an Airbus A320 family aircraft fleet.Avion Express is looking for ambitious professionals to support the company's matters and further development of the company. The position is based in Vilnius, Lithuania.The company creates a supportive work environment and conditions for employees to grow, both professionally and personally.<h4>ARE YOU READY TO?</h4><ul><li>Ensure that all completed work packages and any associated maintenance data are in accordance with Avion Express requirements.</li><li>Support preparation process for upcoming Base Maintenance season.</li><li>Support base maintenance events as on-site rep upon Head`s Request.</li><li>Observe applicable base maintenance events and check relevant activities on daily basis in order for ensuring that all tehnical records are appropriate in accordance with Avion Express requirements.&nbsp;</li></ul><h4>DO YOU HAVE WHAT IT TAKES?</h4><ul><li>2 years experience in aviation in similar role.</li><li>Ability to team work.</li><li>Knowledge of Airbus A320F MPD.</li><li>Open to developments / Changes/ Improvements.</li><li>Knowledge of EASA Part 145 / Part M.</li><li>Proficiency of English language.</li></ul><h4>DOES IT SOUND APPEALING?</h4><ul><li>Position, based in Vilnius, Lithuania.</li><li>Friendly atmosphere in a modern business center.</li><li>Competitive salary (1545€ gross - 1832€ gross, depending on your experience) and social benefits, including health insurance.</li><li>Other benefits: lunch compensation, hybrid work schedule, opportunity to book standby flights, access to the childcare room, gym for your physical and mental health (Mindletic), daily fruits and weekly pastries.</li><li>Opportunities for professional and personal growth.</li><li>Opportunity to work in a truly international business environment.</li></ul>

Base Maintenance Technical Records Engineer

<h4>WHY US?</h4>Avion Express is a narrow-body ACMI (Aircraft, Crew, Maintenance, Insurance) and charter operator. Avion Express provides top-level short and long-term aircraft wet-leasing (ACMI) solutions and also offers its clients aircraft on a charter basis. The company operates an Airbus A320 family aircraft fleet.Avion Express is looking for ambitious professionals to support the company's matters and further development of the company. The position is based in Vilnius, Lithuania.The company creates a supportive work environment and conditions for employees to grow, both professionally and personally.<h4>ARE YOU READY TO?</h4><ul><li>Work closely with Head of Engineering, Engineering Services manager and CAMO Services manager.</li><li>Control, monitor and supervise all specific projects related to CAMO business involving CAMO Engineering including but not limited to Aircraft Delivery/Re-delivery.</li><li>Actively participate in the elaboration, monitoring and supervision of Key Performance Indicators related to CAMO Engineering activities.</li><li>Actively support CAMO Engineers to solve issues coming from their daily tasks when extended knowledge is needed.</li><li>Ensure all assigned audit Findings are closed by the Due Date.</li><li>Deputize other Lead Engineers, Engineering Services Manager, CAMO Services Manager or Head of Engineering in case of a need.</li><li>Perform Aircraft technical inspections under Delivery/Re-delivery process, after heavy maintenance check or during normal operations.</li><li>Any other duties as required by Head of Engineering.</li></ul><h4>DO YOU HAVE WHAT IT TAKES?</h4><ul><li>Aeronautical university degree and minimum four years work experience PART-145 and/or PART-CAMO organizations.&nbsp;</li><li>Project management experience.</li><li>Knowledge of applicable regulations.</li><li>Fluent in English language.</li><li>Knowledge of relevant type of aircraft - A320Family (gained through training at least at a level equivalent to Part-66 Appendix III Level 1 General Familiarization).</li></ul> <h4>DOES IT SOUND APPEALING?</h4><ul><li>Position, based in Vilnius, Lithuania.</li><li>Friendly atmosphere in a modern business center.</li><li>Competitive salary (starting from&nbsp;&nbsp;4130€ gross, depending on your experience) and social benefits, including health insurance.</li><li>Other benefits: lunch compensation, opportunity to book standby flights, access to the childcare room, gym for your physical and mental health (Mindletic), daily fruits and weekly pastries, birthday day-off, gifts for marriage, childbirth and other significant life occasions;</li><li>Opportunities for professional and personal growth;</li><li>Opportunity to work in a truly international business environment.</li></ul>

Lead Engineer

We are looking for a Firmware Engineer to join us in Airbus Defence and Space Uk. You will join our Modems and Software Defined Radio group and report to the Engineering Manager of the project, delivering a new product to the UK MOD.The role will be based at Airbus premises in Portsmouth, UK. The role has a flexible working pattern and you will be required to be in office 60% of your time.You will be an experienced firmware engineer with experience of working with Xilinx products. Within our team, you will work to generate, test and integrate code to support innovative solutions for software-defined modem technologies.In particular, your skills will include: Mandatory Skills: * Understanding of DSP * VHDL Encoding to a high standard in a Linux environment * Xilinx Vivado experience, particularly use of block diagrams and non-project mode * tcl scripts for configuring and connecting IP and building projects in the Vivado environment * Verilog / SystemVerilog * Git for version control * Atlassian toolset (e.g. Jira, Confluence, BitBucket) * Agile or Scrum working environmentBeneficial Skills: * Familiarity with Zynq Ultrascale RFSoCs e.g. use of AXI busses, associated IP * Makefile, Linux shell, Jenkins Control scripts * System and software modelling tools such as Enterprise Architect (SysML / UML) * Python for test purposes * SDR (Software Defined Radio)About you To be successful in this role you will need to live the Airbus Values, work with passion and determination, able to work to tight deadlines in an environment of continuous improvement. The skills and experience suited to this role:* HND or Bachelor of Engineering and typically 5+ years of professional experience * Experience of using high level modelling languages (e.g. SysML, UML) * Experience in using Sparx Enterprise Architect. * Familiarity of using agile methodologies in delivery is desireable * Ability to work in a multi-disciplinary team * A background knowledge/interest of satellite communication systems/industry or Modem technologyPlease note: Current SC clearance is required for this role. Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.DSP, VHDL, Verilog

Firmware Engineer 

A new Modem System Hardware Engineer opportunity has arisen within Airbus Defence &amp; Space. You will be working as part of the Modem System Product team, based at the Portsmouth site. The successful candidate will be responsible for leading the development of specialised satellite modem hardware for secure and resilient communications links, and will gain hands-on experience in many facets of satellite communications engineering, with the opportunity to deal with challenging situations in a real world conditions.The main tasks and responsibilities for the role include: user needs capture, requirements analysis and design response at sub-system (chassis) and module (circuit board layout) levels; support through procurement, manufacture and integration phases, both with in-house departments and 3rd party suppliers; acceptance testing (and fault diagnosis) at module and integrated unit levels; environmental qualification testing. The resulting output will include a manufacturing pack that can be handed to a third-party fabrication plant for board manufacture and final assembly.Applicants should have a broad range of experience with mixed-signal (RF/analogue and digital) electronics design, including: * Experience in designing to meet Military-level design and test standards (Mil-Std 810) at both circuit board and unit level * Experience in designing to meet the regulatory environment related to achieving CE/UKCA marks on end products (e.g. RoHS/REACH/EN62368), including the production of evidential documentation. * Testing and diagnosis of the resulting circuit boards in the final installation. * Generation of Test documentation (both Design Proving and Production Level) for both individual circuit boards and the integrated unit.It would be advantageous for the successful candidate to have: * Familiarity with Aircraft-level design and test standards (DO-254/DO-178/DO-160) * Generation of schematic design and circuit board layout design for both digital and RF circuit boards in Mentor Graphics. * Familiarity with Model-Based System Design techniques * A background knowledge/interest of satellite communication systems/industry or Modem technologyPlease note: Current SC clearance is required for this role. Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.RF/analogue and digital, RoHS/REACH/EN62368

Hardware Lead Engineer

About the role We are looking for a System Test Engineer to join us in Airbus Defence and Space Uk. You will join our Modems and Software Defined Radio group and report to the Engineering Manager of the project, delivering a new product to the UK MOD.The role will be based at Airbus premises in Portsmouth, UK. The role has a flexible working pattern and you will be required to be in office 60% of your time.You will be an experienced test engineer with experience of working with mixed RF and baseband technologies. Within our team, you will work to generate and implement test scenarios for software-defined modem technologies.In particular, your skills will include Mandatory Skills: * Design and specification of system tests with tracing to requirements for verification (including pass/file criteria). * Implementation of tests using software scripts and incorporation into an automated test framework. * Familiarity with the operation of supporting test equipment (spectrum analysers, function generators, Cisco router, etc.) * Experience of test report authoring/generation. * Have experience of fault finding and investigation of test failures.Beneficial Skills: * System and software modelling tools such as Enterprise Architect (SysML / UML) * Python for test purposes * A background knowledge/interest of satellite communication systems/industry or Modem technology About you To be successful in this role you will need to live the Airbus Values, work with passion and determination, able to work to tight deadlines in an environment of continuous improvement. The skills and experience suited to this role:* HND or Bachelor of Engineering and typically 5+ years of professional experience * Experience of using high level modelling languages (e.g. SysML, UML) * Experience in using Sparx Enterprise Architect. * Familiarity of using agile methodologies in delivery is desireable * Ability to work in a multi-disciplinary team About Us Airbus is a global leader in Space. We provide the smarts, the innovation and the capability for military and commercial telecommunications, and to design and build Earth observation and sensing satellites and services globally. We design, build and deliver integrated military satellite communications to the UK, France, Germany, Spain and the UAE with solutions that meet customer requirements, keeping troops and military assets safe, secure and connected.Please note: Current SC clearance is required for this role. Guidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.RF system. Mixed RF and baseband

System Test Engineer

Are you ready to charter your own career?

The runway to success in global aviation begins here…

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?&nbsp;We are looking for an experienced&nbsp;Business Development Consultant - Passenger &amp; VIP to join the team in&nbsp;Saudi Arabia, Riyadh. The successful candidate will be passionate about the aviation industry, target and goal driven and have experience in sales with a ;s customer base and ensure its strong presence


Responsibilities of the Role

​

<ul>
	<li>To proactively support the development of the Passenger Strategies and implement related business objectives across the Region in line with the organisational objectives</li>
	<li>Working in conjunction with the local management to develop with them, country-specific plans in line with Passenger Sales Strategies and to support the maintenance of relationships with existing and new clients, as well as suppliers, to generate further business</li>
	<li>Monitor progress monthly against Passenger Sales Strategies and report to the Local management bi-monthly (Feb/Apr/Jun/Aug/Oct/Dec) highlighting any issues or concerns making recommendations for action where applicable</li>
	<li>To proactively identify opportunities to grow the business in new and existing markets to ensure business objectives are met</li>
	<li>To generate and manage a portfolio of clients and actively develop new business through initiatives including following up on new leads, client recommendations, and networking opportunities</li>
	<li>To actively pursue incentive and marketing agreements with clients</li>
	<li>Work in partnership with the Region’s Passenger brokers by providing them with all relevant information and supporting them throughout the brokering process</li>
	<li>To assist the broking teams in managing clients where necessary</li>
	<li>Visiting potential, new, and existing customers with a view to generate further business</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximize business opportunities and increase client loyalty in an industry where client retention is never guaranteed</li>
</ul>

​

Qualifications

​

<ul>
	<li>Minimum 3-5 Years of experience in a sales role within Aviation</li>
	<li>Knowledge of the global and local Saudi market</li>
	<li>Background in PAX &amp; VIP charter sales</li>
	<li>Team player to work in a fast-paced environment</li>
	<li>Strong relationship building, account management &amp; customer service skills</li>
	<li>Ability to successfully balance client needs with business objectives</li>
</ul>

​

What We Offer

​

<ul>
	<li>Competitive salary</li>
	<li>Comprehensive benefits package</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Professional development and career opportunities</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

​

With more than 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

​

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

​

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Business Development Consultant - Passenger & VIP

Are you ready to charter your own career?

The runway to success in global aviation begins here…

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

​

We are looking for an experienced Business Development Manager, to join the team in Johannesburg. The successful candidate will be passionate about the aviation industry, target and goal driven and have experience in sales.

Purpose of Role

<ul>
	<li>To proactively identify targets and secure business opportunities across both the Passenger / Commercial and Private Jet products and Cargo.&nbsp;</li>
	<li>To build strong and productive relationships with new and existing clients to ensure business objectives are achieved.</li>
	<li>Responsible for developing Passenger and Cargo Sales Strategies and implementing related business objectives across the region in line with the local management.</li>
</ul>

​

Key Job Responsibilities

​

<ul>
	<li>To proactively research, identify and grow business opportunities in new and existing markets to ensure business objectives are met.</li>
	<li>Secure profitable new clients primarily through telephone or face to face contact where appropriate and efficient.</li>
	<li>Actively promote all CF products to clients, suppliers and industry contacts in South Africa in order to acquire profitable business in accordance with the Regional Sales Strategy.</li>
</ul>

<ul>
	<li>To proactively support the development of Passenger and Cargo Strategies and implement related business objectives across the region in line with the organizational objectives.</li>
</ul>

<ul>
	<li>Implementation of the business plan to drive new clientele/accounts and boost the annual revenue of the region.</li>
</ul>

<ul>
	<li>Liaise with clients to identify requirements and pass these requirements to appropriate broking teams to provide suitable, competitive aircraft charter solutions.</li>
</ul>

<ul>
	<li>Review and written documentation of all contracts prior to signing.</li>
</ul>

<ul>
	<li>In a timely manner as defined by the Manager, record all pertinent customer prospect information and sales activity in the CRM system.</li>
	<li>Keep up to date on latest operational capabilities of aircraft, airports and handlers.</li>
	<li>Keep up to date on latest aircraft availability and airport and control authority procedures.</li>
</ul>

​​​

Qualifications

<ul>
	<li>Minimum 3-5 Years of relevant experience</li>
	<li>Knowledge of the local market</li>
	<li>Experience in Aviation industry is a plus</li>
	<li>Team player to work in a fast-paced environment</li>
	<li>Strong relationship building, account management &amp; customer service skills</li>
	<li>Ability to successfully balance client needs with business objectives</li>
</ul>

What We Offer

<ul>
	<li>Competitive salary</li>
	<li>Comprehensive benefits package</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Professional development and career opportunities</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

With more than 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

​

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

​

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,

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