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Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are looking for a dynamic individual to provide credible and knowledgeable advice in all areas of Labour Relations, including interpretation of the Collective Agreement, the Canada Labour Code, Health and Safety issues, arbitrations and jurisprudence to management and personnel responsible for bargaining unit employees.
Responsibilities:
<ul>
<li>You will be assisting the Director, Labour Relations, in the negotiations, develop, research and prepare the Company Bargaining Agendas in consultation with line management.&nbsp;</li>
<li>To provide assistance to line management in grievance handling and administration of collective agreements and all other corporate policies applicable to bargaining unit employees.&nbsp;</li>
<li>To liaise with union representatives to promote a co-operative and effective labour relations climate.&nbsp;</li>
<li>To prepare and conduct training on assorted labour relations matters such as the Collective Agreement, Canada Labour Code, attendance, applications of discipline and effective conflict resolution.&nbsp;</li>
<li>To research grievance / arbitration and bargaining issues.&nbsp;</li>
<li>To represent the Company at step 3 grievance and arbitration hearings.&nbsp;</li>
<li>To assist in negotiating major collective agreements and / or to be the Company spokesperson and team leader in negotiating various collective agreements.&nbsp;</li>
<li>To represent the Company at various external agencies, e.g. CLRB, FETCO, HRDC</li>
</ul>Qualifications <ul>
<li>Master’s degree in a related field of study or equivalent work experience and knowledge </li>
<li>Relevant experience in the discipline&nbsp; </li>
<li>Excellent interpersonal and communications skills in English&nbsp; </li>
<li>Strong negotiating abilities, good judgment and a good sense of initiative.&nbsp; </li>
<li>Excellent organizational and analytical skills&nbsp; </li>
<li>Ability to work well under pressure with minimum supervision; aptitude to cope with heavy workload&nbsp; </li>
<li>Ability to undertake extensive travel as well as work extended hours frequently</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Manager, Labour Relations
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are looking for a dynamic individual to provide credible and knowledgeable advice in all areas of Labour Relations, including interpretation of the Collective Agreement, the Canada Labour Code, Health and Safety issues, arbitrations and jurisprudence to management and personnel responsible for bargaining unit employees.
Responsibilities:
<ul>
<li>You will be assisting the Director, Labour Relations, in the negotiations, develop, research and prepare the Company Bargaining Agendas in consultation with line management.&nbsp;</li>
<li>To provide assistance to line management in grievance handling and administration of collective agreements and all other corporate policies applicable to bargaining unit employees.&nbsp;</li>
<li>To liaise with union representatives to promote a co-operative and effective labour relations climate.&nbsp;</li>
<li>To prepare and conduct training on assorted labour relations matters such as the Collective Agreement, Canada Labour Code, attendance, applications of discipline and effective conflict resolution.&nbsp;</li>
<li>To research grievance / arbitration and bargaining issues.&nbsp;</li>
<li>To represent the Company at step 3 grievance and arbitration hearings.&nbsp;</li>
<li>To assist in negotiating major collective agreements and / or to be the Company spokesperson and team leader in negotiating various collective agreements.&nbsp;</li>
<li>To represent the Company at various external agencies, e.g. CLRB, FETCO, HRDC</li>
</ul>Qualifications <ul>
<li>Master’s degree in a related field of study or equivalent work experience and knowledge </li>
<li>Relevant experience in the discipline&nbsp; </li>
<li>Excellent interpersonal and communications skills in English&nbsp; </li>
<li>Strong negotiating abilities, good judgment and a good sense of initiative.&nbsp; </li>
<li>Excellent organizational and analytical skills&nbsp; </li>
<li>Ability to work well under pressure with minimum supervision; aptitude to cope with heavy workload&nbsp; </li>
<li>Ability to undertake extensive travel as well as work extended hours frequently</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Manager, Labour Relations - Temporary
  

Description Location:&nbsp;Toronto, ON, Canada&nbsp;(On-site)&nbsp; Starting&nbsp;Salary:&nbsp;$17.30/hour&nbsp; Branch: Airports North America Category:&nbsp;Unionized (UNIFOR)&nbsp; Job type:&nbsp;Full-Time 
The opportunity  &nbsp;
Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Toronto Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time performance by assisting customers at the airport through each touch point of their journey.     
If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.    
What your day-to-day looks like   
As a Customer Experience Specialist at Toronto airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:   &nbsp;




<ul>
<li>Conduct customer check-in, and prepare and issue boarding&nbsp;passes </li>
<li>Assist pre-boarding customers and provide information on flight schedules and routes   </li>
<li>Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims </li>
<li>Active movement throughout the airport to attend to the assigned work area &nbsp;</li>
</ul>


 Take a look at this video to find out more about the Customer Experience Specialist role: <a href="https://youtu.be/aTKy5mJ3fdE" target="_blank">https://youtu.be/aTKy5mJ3fdE</a>   &nbsp;




 &nbsp;


Your benefits  &nbsp;


 &nbsp;


As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:    


<ul>
<li>Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service. &nbsp;</li>
<li>Choose how you’d work with us. We have both full-time and part-time opportunities available  &nbsp;</li>
<li>We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family   &nbsp;</li>
<li>Training and development tools to help unlock your full potential.  &nbsp;</li>
</ul>


Qualifications 

Skills and experience required    


<ul>
<li>Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program    &nbsp;</li>
<li>Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)   &nbsp;</li>
<li>Ability to walk long distances and stand for long periods &nbsp;</li>
<li>Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility &nbsp;</li>
<li>The ability to work within strict timelines in order to maintain on-time performance &nbsp;</li>
<li>Ability to adhere to Air Canada’s attendance and grooming standards  &nbsp;</li>
<li>Previous customer service experience with strong interpersonal skills &nbsp;</li>
<li>Excellent communication and teamwork skills    </li>
<li>Strong ability to solve problems and find solutions, in line with the guidelines and policies </li>
<li>Safety and security conscious </li>
<li>Eligible to work in Canada   </li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.  &nbsp;</li>
</ul>




 Linguistic Requirements  &nbsp;


   &nbsp;


Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.&nbsp;&nbsp;


  &nbsp;


Let your career take flight   &nbsp;


 &nbsp;


Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline.  Come onboard with us and watch your career take flight.   &nbsp;


 &nbsp;


APPLY NOW   &nbsp;


 &nbsp;


Diversity and inclusion  &nbsp;


 &nbsp;


Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.  &nbsp;


 &nbsp;


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.   



 &nbsp;


Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted


    Bilingual Customer Experience Specialist - Airport - In anticipation of 
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are seeking a highly skilled Senior Analyst Data &amp; Analytics (Data Developer) to join our dynamic team. The ideal candidate will have extensive experience in the design and development of Data pipelines and possess a strong understanding of data engineering principles, standards, and data warehousing concepts. This role involves designing, developing, unit testing, maintaining, deploying, and scheduling data pipelines in an agile environment.
Responsabilities:
<ul>
<li>Design, develop, and maintain robust, scalable data pipelines using Talend, Snowflake, Azure Data Factory, and Azure Databricks. These data pipelines will ingest, transform, and load data from diverse sources and formats, including both structured and unstructured data, received as batch and streaming inputs&nbsp;</li>
<li>Implement and maintain data engineering patterns, ensuring data integrity and consistency.&nbsp;</li>
<li>Collaborate with Product Owners, data architects, data analysts, data modelers, and business stakeholders to understand data requirements, data solutions, mapping documents, and data models.&nbsp;</li>
<li>Implement data security measures and best practices to ensure data privacy, integrity, and compliance with company standards.&nbsp;</li>
<li>Provide technical assistance to the Data Analyst in analyzing defects and issues.&nbsp;</li>
<li>Ability to analyze complex data sets and develop actionable insights.&nbsp;</li>
<li>Ability to understand the existing data warehouse application and be able to fix.&nbsp;</li>
<li>Conduct code reviews and ensure adherence to coding standards and best practices.&nbsp;</li>
<li>Create pull requests, perform code merges, create/update deployment documents, and provide support to the release team during deployments.&nbsp;</li>
<li>Monitor and troubleshoot data pipelines to ensure smooth operation and performance.</li>
</ul>Qualifications <ul>
<li>Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.&nbsp;</li>
<li>3+ years of experience in pipeline design and development (Batch and Streaming) using Azure/snowflake cloud services and Talend.&nbsp;</li>
<li>At least 5 years of IT experience, including 3 years dedicated to designing and developing ETL/ELT pipelines for Enterprise Data Warehouse applications.&nbsp;</li>
<li>Proficiency in complex SQL, Stored procedures and experience with PySpark, Python, or Scala.&nbsp;</li>
<li>Strong knowledge of Azure cloud services and tools, including ADLS, Azure DevOps, Azure Event Hubs, AAD, RBAC, and AzCopy.&nbsp;</li>
<li>Collaborate with Cloud Administrators to create and configure cloud services.&nbsp;</li>
<li>Ability to configure alerts and monitoring in cloud services to track incoming data and pipeline execution.&nbsp;</li>
<li>Strong understanding of data warehousing concepts and dimensional modeling.&nbsp;</li>
<li>Experience with understanding of data vault modeling is a plus.&nbsp;</li>
<li>Familiarity with Agile methodologies and agile project management tools.&nbsp;</li>
<li>Strong analytical, decision-making skills and demonstrated ability to learn new tools and systems.&nbsp;</li>
<li>Acquired Snowflake certification is a plus.&nbsp;</li>
<li>Excellent problem-solving skills and attention to detail.&nbsp;</li>
<li>Strong communication and collaboration skills.</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Senior Analyst Data & Analytics - Data Developer
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada Cargo is seeking a Manager, Cargo Science and Innovation to help drive our data-driven initiatives. In this role, you will collaborate with the AI COE data scientist and work independently to build data science and analytical models to solve cargo business problems.
Responsabilities:
<ul>
<li>Lead the development and execution of strategic roadmap for data science proof of concepts using low-code data science tools &nbsp;</li>
<li>Lead the development of analytical models to drive cargo innovation&nbsp;</li>
<li>Lead research on emerging trends in AI related to Cargo and recommend innovative solutions to maintain competitive advantage.&nbsp;</li>
<li>Provide feedback to the corporate AI team related to the effectiveness of their data science models produced for Cargo&nbsp;</li>
<li>Using low-code data science tools (such as Dataiku) to:&nbsp;
<ul>
<li>Develop and implement processes for the end-to-end deployment of the data science models&nbsp;</li>
<li>Manipulate complex and extremely varied data sets within Air Canada Cargo and external sources to solve real world problems&nbsp;</li>
<li>Utilize multiple sources of data along with broad range of machine learning techniques in order to improve performance and interpretability of the models&nbsp;</li>
<li>Prepare and integrate large and various types of data (structured/non-structured)&nbsp;</li>
<li>Ensure the optimization of data science models, including feature selection and build, using different techniques in the data science toolbox&nbsp;</li>
<li>Produce data-driven insights to help in informed decisions and actions by telling a convincing story and effectively communicate findings to stakeholders&nbsp;</li>
<li>Develop automated processes for large scale end-to-end deployment&nbsp;</li>
<li>Continuously validate accuracy and improve implemented solutions/models&nbsp;</li>
<li>Ensure the optimization of data science models, including feature selection and build&nbsp;</li>
</ul>
</li>
<li>Leverage visualization tools/packages to create representations of results &nbsp;</li>
<li>Provide guidance and support to the cargo business stakeholders to maximize the value of the analytics output for their decision making&nbsp;</li>
<li>Build data requirements and measurement plans that accurately measure the success of Cargo AI initiatives, work with the AI COE to execute on these plans and present effectively to key stakeholders&nbsp;</li>
<li>Key participant in the strategic development and execution of the Cargo AI Roadmap &nbsp;</li>
<li>Work collaboratively to provide data science knowledge to develop new AI driven solutions with a multi-disciplinary team including business stakeholders, change managers, business translators, data scientists, data engineers and developers</li>
</ul>Qualifications <ul>
<li>Master’s degree or equivalent experience in a quantitative field (e.g., mathematics, applied statistics, BI, econometrics, computer science, operations research, etc.). Strong business acumen is essential&nbsp;</li>
<li>7+ years of experience using in data science, operational research or similar quantitative roles in industry or academic environment&nbsp;</li>
<li>Strong communications, presentation, and decision-making skills including the ability to translate business needs into technical requirements&nbsp;</li>
<li>Ability to work independently under pressure. &nbsp;</li>
<li>Strong team orientation&nbsp;</li>
<li>Detail oriented, strong organizational skills and analytical abilities&nbsp;</li>
<li>A strong understanding of technological integrations including program delivery, continuous implementation, and delivery processes</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Manager, Cargo Science and Innovation
  

Description Location: St. John's, NL&nbsp;, Canada&nbsp;(On-site)&nbsp; Starting&nbsp;Salary:&nbsp;$17.30/hour&nbsp; Branch: Airports Canada &amp; CX Strategy Category:&nbsp;Unionized (UNIFOR) &nbsp;
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The position is located at the St. John's International&nbsp;Airport.
Permanent full-time employment is 40 hours per week. The current salary is $17.30/hr as per the collective agreement.&nbsp;
Position Summary
<ul>
<li>The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.</li>
<li>This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services.</li>
<li>The position is modeled after concierge service found in 5 star hotels.</li>
<li>The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints</li>
<li>A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.</li>
</ul>
Key Concierge Activities
<ul>
<li>Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.</li>
<li>Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.</li>
<li>Greet and assist all high value/high profile customers.</li>
<li>Offer assistance for any special needs.</li>
<li>Monitor connections and proactively initiate re-bookings as required.</li>
<li>Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.</li>
<li>Maintain and update Concierge library of reference material and daily log.</li>
<li>Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.</li>
</ul>Qualifications Technical:
<ul>
<li>Knowledge and experience as a Customer Experience Specialist - Airport, would be considered an asset.</li>
<li>Superior knowledge of airline service information and airport procedures would be considered an asset.</li>
<li>Strong knowledge of local city attractions, events, hotels, restaurants and services.</li>
<li>Ticketing experience would be considered an asset.</li>
<li>Microsoft office (word, Excel, PowerPoint, and Outlook)</li>
</ul>
Behavioral:
<ul>
<li>Excellent customer service skills.</li>
<li>Strong desire to consistently exceed customer expectations while providing personalized service.</li>
<li>Proactive, take charge attitude in resolving problems with creative solutions.</li>
<li>Good sense of judgment in balancing customer interests with company policy.</li>
<li>Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements</li>
<li>Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.</li>
<li>Impeccable grooming, excellent organization skills, strong attention to detail.</li>
<li>Excellent attendance record.</li>
<li>Willing and able to work in a team environment and be a team player.</li>
</ul>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
Work Condition:
This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.
Linguistic Requirements:
This position requires linguistic fluency. Priority will be given to candidates completely fluent in English.
Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.


    Concierge - Proactive hiring
  

Description Location: Ottawa, ON, Canada (onsite)&nbsp; Starting Salary: $17.30/hour&nbsp; Branch: Airports Canada &amp; CX Strategy&nbsp; Category: Unionized (UNIFOR)&nbsp; 
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.&nbsp; 
The position is located at the Ottawa Airport.&nbsp; 
Permanent full-time employment is 40 hours per week. The current salary is $17.30/hr as per the collective agreement.&nbsp;
Position Summary&nbsp; 
<ul>
<li>The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience. &nbsp; </li>
<li>This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services. &nbsp; </li>
<li>The position is modeled after concierge service found in 5-star hotels. &nbsp; </li>
<li>The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints.&nbsp; </li>
<li>A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.&nbsp; </li>
</ul>
Key Concierge Activities&nbsp; 
<ul>
<li>Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.&nbsp; </li>
<li>Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.&nbsp; </li>
<li>Greet and assist all high value/high profile customers.&nbsp; </li>
<li>Offer assistance for any special needs.&nbsp; </li>
<li>Monitor connections and proactively initiate re-bookings as required.&nbsp; </li>
<li>Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.&nbsp; </li>
<li>Maintain and update Concierge library of reference material and daily log.&nbsp; </li>
<li>Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.&nbsp;</li>
</ul>Qualifications Technical:&nbsp; 
<ul>
<li>Knowledge and experience as a Customer Experience Specialist – Airport would be considered an asset. &nbsp; </li>
<li>Superior knowledge of airline service information and airport procedures would be considered an asset. &nbsp; </li>
<li>Strong knowledge of local city attractions, events, hotels, restaurants and services.&nbsp; </li>
<li>Ticketing experience would be considered an asset. &nbsp; </li>
<li>Microsoft office (word, Excel, PowerPoint, and Outlook).&nbsp; </li>
</ul>
Behavioral:&nbsp; 
<ul>
<li>Excellent customer service skills. &nbsp; </li>
<li>Strong desire to consistently exceed customer expectations while providing personalized service. &nbsp; </li>
<li>Proactive, take-charge attitude in resolving problems with creative solutions. &nbsp; </li>
<li>Good sense of judgment in balancing customer interests with company policy. &nbsp; </li>
<li>Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements. &nbsp; </li>
<li>Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time. &nbsp; </li>
<li>Impeccable grooming, excellent organization skills, strong attention to detail. &nbsp; </li>
<li>Excellent attendance record. &nbsp; </li>
<li>Willing and able to work in a team environment and be a team player.&nbsp; </li>
</ul>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.&nbsp; 
Work Condition:&nbsp; 
This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.&nbsp; 
Linguistic Requirements:&nbsp; 
This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English.&nbsp; Candidates fluent in English, French and one or more of the following languages is considered an asset: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or Greek&nbsp; 
Diversity and Inclusion&nbsp; 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.&nbsp; 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.&nbsp; 
Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.&nbsp;

Job Profile Vista is a fast-growing private aviation business, operating the world's largest global fleet of midsize and super-midsize jets, and embracing the highest levels of service, safety, security, reliability and value. Vista is expanding its Part 145 network, rebranding all facilities to 'Vista Aircraft Maintenance' during 2023. Our locations include Base Maintenance facilities in Farnborough (Dassault Aviation Business Services), Paris Le Bourget (Dassault Aviation Business Services), Munich (MCM Munich), Baden Baden (Air Hamburg Technik), Van Nuys (JetWorx) and Bay City (Red Wing Aircraft Maintenance) with additional Line Stations in Malta, Nice and Luton and Mobile Repair Teams in South Florida and the New York area. We are recruiting additional B1 Licensed Engineers to join our team in Munich. Your Responsibilities The role of a B1 Licensed Engineer is a complex and technical one. Inspection and certification of maintenance tasks, defect rectification, modifications, structural repairs and functional tests on components and systems of airframe, structure and engines or/and electrical systems / avionics components as well as signal and data lines <ul><li>Complete all assigned work in a timely manner to optimize aircraft downtime;</li><li>Troubleshooting and initiation of required corrective actions</li><li>Independent preparation, execution, follow-up and documentation of all work carried out in compliance with airworthiness and current aviation law regulations and requirements</li><li>Final testing and release of aircraft in compliance with current aviation law regulations and within the specified internal qualification</li><li>Maintain a high standard of husbandry and cleanliness within assigned work areas;</li><li>Ensure compliance with regulatory requirements, company processes and procedures;</li><li>Promote a Just Culture, adhere to company Health &amp; Safety policies, and report all incidents and occurrences through the Company Safety Management System;</li><li>Highlight any technical issues, discrepancies or other issues to the maintenance management team;</li><li>Actively support, promote and contribute to continuous improvement;</li><li>Undertake any reasonable activities as required, including supporting other Vista maintenance facilities;</li><li>AOG support and willingness to travel abroad</li></ul> Required Skills, Qualifications, and Experience <ul><li>Hold a valid EASA B1 License</li><li>Ability to pass airside clearance and obtain a ZUP within Germany;</li><li>Have the rights to live and work in Europe</li><li>Several years of practical experience, ideally on our fleet's aircraft types</li><li>Good command of the English language, both written and spoken;</li><li>Have the right to work in the European Union without restriction;</li><li>Be highly motivated, a great team player with a high level of attention to detail;</li><li>Hold a valid car driving license</li></ul>

B1 Aircraft Mechanics

Description There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees, we have a unique responsibility to uplift and provide opportunities in the places where we work, live and fly and we can only do that with a truly diverse and inclusive workforce. And we're growing - in the years ahead, we'll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy, healthy, and well-traveled. From employee-run "Business Resource Group" communities to world-class benefits like parental leave, 401k and privileges like space available travel, United is truly a one-of-a-kind place to work. Are you ready to travel the world? At United, we fly into airports around the entire world. And we need a whole team of people to keep things running in tip-top shape! From the exceptional service at the check-in counter to the departure gate, and even behind the scenes making sure your checked bags arrive with you, our Airport Operations team keeps operations at our airports running smoothly every single day. Airport Operations The Airport Operations department keeps operations at our airports running smoothly through planning, organization and leadership. Job overview and responsibilities The Manager of Customer Service is responsible for overseeing all aspects of strategic and operational initiatives within the Customer Service Department at Hub locations. The manager is responsible to lead, align and develop, Assistant Managers, frontline supervisors and frontline employees. Responsible to execute station financial and operational plans and adjust as needed throughout the year to achieve corporate and local station goals. They must possess operational expertise and decision-making capability, financial, technology, logistics and management disciplines to support and create strategic objectives and direction. The manager must possess experience in goal directed leadership, analytical thinking, financial controls, budgeting, customer service and policy/procedures. Must have in depth knowledge of department work rules and strong relationship with the unions. They will interface with other departments including; Operations Control Center, Flight Ops, Inflight, Maintenance, in addition to government agencies, business partners and vendors and must be able to team for station success. The manager's organizational responsibilities also include: • Direction and development of Hub Assistant Manager and Frontline Supervisor teams, as well as ability to engage frontline Lead Customer Service and Customer Service Representative population; build and develop the quality and retention of the Hub Assistant Manager, Frontline Supervisors, and Lead Customer Service Representative ranks; Management and frontline employee morale, motivation, interaction, and development; Business/Employee relationship development with the goal of creating a positive employee culture. • Oversight of all Customer Service functions: Ticket Counters, Gates, Baggage Service, Customer Care, Station Training; Operational planning and safe implementation of all above the wing operations • Strategically plan the long-term development of department operations; Maximize operational performance, financial controls, and safety; Customer Satisfaction Net Promoter Score • Interfacing with divisional department leadership and peers as well as Corporate Support Center resources; Working with business partners and vendors; Active role and support of divisional/company projects; Active Involvement in local airport community • Oversight and application of general department administration (answering internal and external inquiries, conduct investigations and hearings, Reasonable Accommodation Process, attendance and dependability for leadership team) The salary for this position is $89,063 - $134,640 dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule. Bonus Eligible: yes At United, we offer a competitive compensation package, with benefits including medical, dental, vision, life, accident and disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) plan with employee and company contribution opportunities, and flight privileges. Salary and benefits information is being included in this job posting in accordance with Colorado state law. Job posting expires 11-13-24 Qualifications United values diverse experiences, perspectives, and we encourage everyone who meets the minimum qualifications to apply. While having the "desired" qualifications make for a stronger candidate, we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table! Minimum Qualifications: <ul> <li> High school diploma </li> <li> 3-5 years operational experience </li> <li> Experience with mentoring and developing leadership in a team of direct reports </li> <li> Change Management experience </li> <li> Ability to lead and sustain continuous improvement environment and initiatives </li> <li> Excellent Communication skills (verbal and written, including presentations) </li> <li> Must be legally authorized to work in the United States for any employer without sponsorship </li> <li> Successful completion of interview required to meet job qualification </li> <li> Reliable, punctual attendance is an essential function of the position </li> </ul> Preferred Qualifications: <ul> <li> Excellent employee and union relations as well as experience administering union contracts </li> <li> Negotiation and collaboration skills in regard to implementation of a CBA </li> <li> Business Administration/Organizational Acumen </li> <li> Bachelor degree in Business Administration or related field </li> <li> 3+ years of people leadership experience </li> <li> Proven project management experience </li> <li> Extensive experience in managing employees and customer service operations </li> <li> Proven experience in employee and customer advocacy </li> <li> Experience in relationship building and negotiation with contract vendors, government agencies, such as Airport Authority and customer service support center </li> <li> Demonstrated leadership experience, emphasizing relationship building, creative problem solving, and prioritizing multiple demands in a large departmental environment </li> </ul> United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact <a href="mailto:JobAccommodations@united.com" target="_blank">JobAccommodations@united.com</a> to request accommodation.

Manager - Airport Operations Customer Service

Salary Range: $89,125.00 - $151,800.00 Compensation for the role will depend on a number of factors, including a candidate's qualifications, education, skills, and experience as well as market demands. These factors impact the salary/wage offered. Benefits: FlightSafety offers a competitive total rewards package, which includes vacation, sick leave, a 401k match, healthcare coverage and a broad range of other benefits. About FlightSafety International FlightSafety International is the world's premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world's largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom. Purpose of Position The Flight Instructor delivers exceptional ground and simulator flight instruction in accordance with aviation regulations and FlightSafety Training principles. Tasks and Responsibilities <ul> <li>Conduct pilot ground and simulator training for clients receiving core, specialty or enrichment training courses.</li> <li>Develop and prepare training materials that support training delivery to meet the client needs in accordance with the applicable curriculum.</li> <li>Evaluate and measure trainee progress and recommend for qualification, or additional training.</li> <li>Complete accurate training records specific to each client, aiding their success in achieving the requested objective(s).</li> <li>Identify client training issues and seek assistance prior to execution.</li> <li>Maintain Instructor qualifications in accordance with regulatory requirements.</li></ul> Minimum Experience <ul> <li>Must be able and willing to participate in FlightSafety's DOT Drug and Alcohol testing program</li> <li>An unrestricted ATP certificate, or an ICAO member state Airline Transport Pilot License</li> <li>If no ATP, must meet the requirements of:</li> <li>14 CFR part 61.153</li> <li>14 CFR part 61.64 without a Supervised Operating Experience (SOE) limitation. </li> <li>A minimum of one unrestricted PIC type rating;</li> <li>Preferred: FAR Part 135, FAR Part 121, or military training experience;</li> <li>Preferred: 2,500 hours of total flight time</li></ul> Knowledge, Skills, Abilities <ul> <li>Knowledge of aviation safety standards and practices</li> <li>Knowledge of common aviation regulations</li> <li>Ability to manage classes and teach effectively</li> <li>First-level facilitation skills</li> <li>First-level customer service skills</li> <li>Ability to be coachable and receive feedback to support development</li></ul> Physical Demands and Work Environment While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee may be required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. Must possess physical range of body motion to perform the following: Reach, exert pressure and manipulate the rudder controls and/or anti-torque with both feet. Reach and manipulate numerous controls within the Simulator device from the Instructor's chair. Enter and exit from the Simulator device via the provided ramp. Move between the Instructor station, screen and podium while instructing in the classroom. Exit from malfunctioned Simulator while the device is in a severely pitched attitude. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The employee must regularly lift and/or move up to 10 pounds, and frequently lift and/or move up to 25 pounds. While performing the duties of this job, the employee frequently works near moving mechanical parts. The employee may work in high, precarious places and in outside weather conditions and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, extreme cold, extreme heat, risk of electrical shock, risk of radiation, and vibration. FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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