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Description Location: Montreal, QC, Canada (Onsite) Starting&nbsp;Salary:&nbsp;$17.74/hour &nbsp; Branch:&nbsp;Contact Centers&nbsp; Category:&nbsp;Unionized (UNIFOR)&nbsp; Job type:&nbsp;Full-time&nbsp;
The opportunity&nbsp;
As a Customer Sales and Service Agent in our Aeroplan contact centre, you are the voice of the Aeroplan program. You are a trusted advisor in the travel and lifestyle world, guiding our members to fully utilize the benefits of the program.&nbsp;&nbsp;&nbsp;
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. &nbsp;&nbsp;
What your day-to-day looks like:
Specifically, you’ll focus on these critical areas: &nbsp;
<ul>
<li>Advise members on how to get the most out of the program&nbsp;</li>
<li>Research, book and reschedule flights&nbsp;</li>
<li>Support customers in the navigation of the technologies utilized within the self-service verticals (website, mobile apps, customer sign-in, etc.)&nbsp;</li>
<li>Enhance membership loyalty by promoting our partners&nbsp;</li>
<li>Handle and resolve member concerns&nbsp;</li>
</ul>
Take a look at this video to find out more about the Customer Sales and Service Agent role: <a href="https://youtu.be/aTKy5mJ3fdE" target="_blank">https://youtu.be/aTKy5mJ3fdE</a>&nbsp;
Your benefits&nbsp;
As one of Canada’s leading employers, we like to ensure our employees are well rewarded with a range of benefits including:&nbsp;
<ul>
<li>Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service</li>
<li>We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family&nbsp;</li>
<li>Training and development tools to help unlock your full potential&nbsp;</li>
</ul>Qualifications 
Required skills and experience&nbsp;
This role is vital for our customer satisfaction. Here’s what’s key to ensure your success:&nbsp;
<ul>
<li> High school diploma or equivalent&nbsp;</li>
<li>Available to attend and successfully pass our approximately eleven (11) week full-time paid initial training program&nbsp;</li>
<li>Available to work shifts (including days, evenings, and weekends)&nbsp;</li>
<li>Able to find creative solutions to complex customer situations&nbsp;</li>
<li>An effective, self-motivated multi-tasker who can work independently with minimal supervision&nbsp;</li>
<li>Able to work effectively and independently with computer applications and online tools&nbsp;</li>
<li>Strong communication skills&nbsp;</li>
<li>Eligible to work in Canada&nbsp;</li>
</ul>
Linguistic requirements&nbsp;
Candidate must speak English and French fluently. Moreover, strong consideration will also be given to candidates fluent in one or more of the preferred languages in addition to English and French: Spanish, Korean, Japanese, Cantonese, or Mandarin. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all its customers a positive and memorable travel experience.&nbsp;
Preferred competencies&nbsp;
<ul>
<li>Customer service experience within a Call Centre environment&nbsp;</li>
<li>Previous travel industry experience&nbsp;</li>
<li>Working knowledge of computer applications and the internet&nbsp;</li>
</ul>
Let your career take flight&nbsp;
Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.&nbsp;


APPLY NOW 


Diversity and inclusion&nbsp;


Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.&nbsp;


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.&nbsp;


Air Canada thanks all applicants for their interest, however, only those selected for an interview will be contacted.&nbsp;


    Bilingual Customer Sales and Service Agent (Aeroplan) - Call Centre -
  

Description 

Location: Vancouver, BC Canada (Onsite) Starting Salary: $17.74/hour &nbsp; Branch: Contact Centers&nbsp; Category: Unionized (UNIFOR)&nbsp; Job type: Full-time&nbsp;
As a Customer Sales and Service Agent in our Aeroplan contact centre, you are the voice of the Aeroplan program. You are a trusted advisor in the travel and lifestyle world, guiding our members to fully utilize the benefits of the program.&nbsp;&nbsp;
If you love working with people and take pride in delivering memorable customer service, then you could be just moments away from landing your perfect role. &nbsp;&nbsp;
What your day-to-day looks like&nbsp;
Specifically, you’ll focus on these critical areas: &nbsp;
<ul>
<li>Advise members on how to get the most out of the program&nbsp;</li>
<li>Research, book and reschedule flights&nbsp;</li>
<li>Support customers in the navigation of the technologies utilized within the self-service verticals (website, mobile apps, customer sign-in, etc.)&nbsp;</li>
<li>Enhance membership loyalty by promoting partners&nbsp;</li>
<li>Handle and resolve member concerns&nbsp;</li>
</ul>
Take a look at this video to find out more about the Customer Sales and Service Agent role: <a href="https://youtu.be/aTKy5mJ3fdE" target="_blank">https://youtu.be/aTKy5mJ3fdE</a>&nbsp;
Your benefits&nbsp;
As one of Canada’s leading employers, we like to ensure our employees are well rewarded with a range of benefits including:&nbsp;
<ul>
<li>Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.&nbsp;</li>
<li>We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family&nbsp;</li>
<li>Training and development tools to help unlock your full potential&nbsp;</li>
</ul>

Qualifications 
Required skills and experience&nbsp;

This role is vital for our customer satisfaction. Here’s what’s key to ensure your success:&nbsp;

<ul>
	<li> High school diploma or equivalent&nbsp;</li>
	<li>Available to attend and successfully pass our approximately eleven (11) week full-time paid initial training program&nbsp;</li>
	<li>Available to work shifts (including days, evenings, and weekends)&nbsp;</li>
	<li>Able to find creative solutions to complex customer situations&nbsp;</li>
	<li>An effective, self-motivated multi-tasker who can work independently with minimal supervision&nbsp;</li>
	<li>Able to work effectively and independently with computer applications and online tools&nbsp;</li>
	<li>Strong communication skills&nbsp;</li>
	<li>Eligible to work in Canada&nbsp;</li>
</ul>

Linguistic requirements&nbsp;

Candidates must speak English fluently. Priority will be given to candidates who speak English and French. As Canada's most international airline, we would love to know if you can speak one or more of the following languages in addition to English: French, Spanish, Korean, Japanese, Cantonese, or Mandarin.&nbsp;

Preferred competencies&nbsp;

<ul>
	<li>Customer service experience within a Call Centre environment&nbsp;</li>
	<li>Previous travel industry experience&nbsp;</li>
	<li>Working knowledge of computer applications and the internet&nbsp;</li>
</ul>

Let your career take flight&nbsp;

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.&nbsp;

APPLY NOW&nbsp;

Diversity and inclusion&nbsp;

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible, and rewarding work environment which highlights employees’ unique contributions to our company’s success. 

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.&nbsp;

Air Canada thanks all applicants for their interest however only those selected for an interview will be contacted.&nbsp;


    Customer Sales and Service Agent (Aeroplan) - Call Centre - In anticipation of
  

Description Location: Chicago, IL, United States (Onsite)&nbsp; Starting Salary: $18.72/hour&nbsp; Branch: Cargo&nbsp; Category: Unionized (IBT)&nbsp;
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.&nbsp;
Deal directly with the public, other airlines, agencies and Company employees by providing Cargo warehouse services in our Chicago  Warehouse in a manner prescribed by the Company.&nbsp;
Accept and deliver cargo, mail and comat ensuring that the associated paperwork is correct and that the shipment is correctly marked and labeled.&nbsp;
The position is located at the O'Hare International Airport, Chicago. The current salary is $18.72/hr as per the collective agreement.&nbsp;
Tasks / Responsibilities&nbsp;
<ul>
<li>Buildup and breakdown pallets, ULDs, cart Load and unload trucks.&nbsp;</li>
<li>Store cargo and comat in appropriate racks/bins/areas recordings and reporting locations as required.&nbsp;</li>
<li>Receive and answer enquiries from the public, other airlines, agencies and Company employees.&nbsp;</li>
<li>Physically handle Cargo/Mail/Comat manually or by machine (e.g., fork lift).&nbsp;</li>
<li>Drive Company vehicles.&nbsp;</li>
<li>Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations. In the absence of Manager and Lead Customer Service Agent, make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.&nbsp;</li>
<li>Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.&nbsp;</li>
<li>Ensure that all necessary supplies and material are on hand in sufficient quantity.&nbsp;</li>
<li>Collect and compile statistical data.&nbsp;</li>
<li>Assist in the investigation of damaged or incomplete shipments and completion of bad order reports as required.&nbsp;</li>
</ul>Qualifications <ul>
<li>Must have an ability to use tact, good judgement and initiative.</li>
<li>Must be capable of expressing self in a clear and pleasant manner.</li>
<li>Ability to work under pressure with a minimum of supervision.</li>
<li>Must, after training, be able to use the Company's automated cargo tracking and accounting system.</li>
<li>Wear Company uniform as prescribed and conform to Company grooming standard.</li>
<li>Must possess a valid driver's license</li>
<li>Must be able to operate Company vehicles and machinery.</li>
<li>Must be able to stand or sit for extended periods of time.</li>
<li>Must be able to lift seventy (70) lbs unaided.</li>
<li>Must maintain an acceptable attendance record.</li>
<li>Customs Seal&nbsp;required and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent.&nbsp;</li>
<li>Security clearance and USCBP clearance&nbsp;required.&nbsp;</li>
</ul>
Special Requirements
<ul>
<li>While on duty MUST wear safety shoes as described in Company regulations.</li>
<li>Required to wear Company provided hearing protection while working in designated high noise areas.</li>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.&nbsp;</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Warehouseman – Cargo
  

Description Being part of Air Canada is to be part of an iconic Canadian symbol that connects Canada from coast to coast and to the world. A multiple award-winning organization for its people, products and services, Air Canada is a global champion that is among the 20 largest airlines in the world. Let your career take flight and Fly the Flag, by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada serves the most comprehensive global network in Canada flying to 180 destinations, spanning six continents. We are proud to operate the largest widebody passenger fleet by percentage in North America. &nbsp;Our growth plans include adding 80+ aircraft to our fleet in the next 5 years, including the largest widebody aircraft order in Canada. 
To support Air Canada’s comprehensive commercial network,&nbsp;we operate a total of seven fleet types, ranging from the Airbus A-220 to the Boeing B-777. This provides&nbsp;unparalleled opportunity for Air Canada pilots to fly state-of-the-art aircraft to the most attractive global destinations. &nbsp;
Air Canada provides its pilots with exciting career progression opportunities. &nbsp;Based on the most recent information, the time to upgrade to a narrowbody Captain is 3-5 years, with an average salary of $215,000 to $290,000 plus expenses. To upgrade to a widebody Captain typically takes 11-15 years, with an average salary of between $315,000 to $350,000 plus expenses. The airline also offers comprehensive benefits, including a pension plan and an Annual Incentive Plan.
Air Canada pilots will be assigned to operate out of one of the four crew bases: Montreal, Toronto, Winnipeg or Vancouver and typically begin their career as a First Officer on domestic aircraft or as a Relief Pilot on long-range, international flights.&nbsp;
What will you find with us? &nbsp; Your wellbeing, and that of your family, matters to us. Our commitment to employee wellness is backed by our robust “Unlock the Best in You” (UBY) program, which supports Air Canada employees in the four keys of overall well-being: work health, mental health, financial well-being, and overall health and wellness. Through UBY, employees have access to a network of counsellors and therapists, as well to a variety of articles, webinars, and events.
Are you keen to explore the world, or to visit family and friends overseas? Our industry-leading travel privileges provide you, your family, and your friends with special rates and pass travel on Air Canada, as well as with reciprocal benefits on a variety of other airlines around the world.Qualifications To fly for Air Canada, pilots must meet certain basic requirements: &nbsp;&nbsp;
<ul>
<li>2000 hours of fixed wing flying time &nbsp; &nbsp; &nbsp; &nbsp;</li>
<li>Ability to pass the Air Canada and Transport Canada medical and visual acuity requirements for a Category 1 medical certificate &nbsp; &nbsp; &nbsp; &nbsp; </li>
<li>Canadian Airline Transport Pilot Licence (ATPL), current Group 1 (Multi-engine) Instrument Rating</li>
<li>Canadian passport or landed immigrant status &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</li>
<li>The ability to hold a Restricted Area Identity Card (RAIC) &nbsp; </li>
<li>Candidates must be eligible to work in Canada, and to travel without restriction throughout the Air Canada network. Any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Pilot applications far exceed job vacancies, so preference is given to candidates with qualifications beyond the basic requirements. Examples of desirable additional qualifications include, but are not limited to: &nbsp; &nbsp; &nbsp;&nbsp;
<ul>
<li>Graduates of a three- or four-year diploma/degree program from a college or university &nbsp; &nbsp; &nbsp; </li>
<li>Aviation College degree or diploma &nbsp; &nbsp; &nbsp; </li>
<li>Commercial or military flight experience &nbsp; &nbsp; &nbsp; </li>
<li>Jet and/or turbo-prop multi-crew experience</li>
</ul>
Diversity and Inclusion: Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.
We are aware that coaching programs are being offered by third party companies on Air Canada's pilot interview questions. Air Canada does not endorse any agencies that prepare candidates for our interviews. Candidates who arrive for an interview with prepared answers provided by such agencies are easily recognized and will be assessed accordingly. Interview questions are changed at regular intervals. Providing 'canned' answers will likely result in a poor assessment of your suitability as an Air Canada pilot. &nbsp; &nbsp; &nbsp;


    Pilot (for non AC-Express Pilots only)
  

Description 

Location: Vancouver, BC, Canada (Onsite) &nbsp; Starting Salary: $23.36/ hour for Full Time&nbsp;&nbsp;


Branch: Cargo&nbsp;


Category: Unionized (IAMAW) 


Plus shift premium : &nbsp; Evening shifts (between 18:00 and 23:00) – $0.50 per hour &nbsp; Night shifts (between 23:00 and 6:00) – $1.00 per hour&nbsp;&nbsp;&nbsp;


The opportunity:&nbsp;
We have an exciting opportunity for you! Air Canada is looking for Ramp Agents (Station Attendants) to join our airside operations team at the Vancouver Cargo Facility. There is lots of variety involved in this stimulating position, so you’ll need to be highly adaptable as you’ll be playing a key part in ensuring that our aircrafts are ready for a safe, secure and on-time departures.
If you love working in a fast paced team environment, problem-solving, and helping others, book your seat today and take your career to new heights.&nbsp;
What your day-to-day looks like:&nbsp;
As a Ramp Agent (Station Attendant), you will be managing baggage and freight, plus operating a variety of equipment. You will also be:&nbsp;

<ul>
<li>Driving and operating aircraft servicing vehicles and equipment </li>
<li>Marshalling or towing aircraft to gate positions for passenger boarding and deplaning </li>
<li>Safely and efficiently handle all cargo/mail through our facilities </li>
<li>On-loading and off-loading cargo/mail to and from our aircrafts </li>
<li>Preparing aircraft for arrival and departure.&nbsp;</li>
</ul>

There are also several support positions within the operation. Take a look at this video to find out more about the Ramp Agent role:&nbsp;<a href="https://youtu.be/4yGhZukonN8" target="_blank">https://youtu.be/4yGhZukonN8</a>
What will you find with us?&nbsp;&nbsp;

<ul>
<li>
Wellbeing: Every aspect of your wellbeing and of your family, matters to us. Our benefits go much further than the standard health, dental and pension. We want to give you support across all areas of your lifestyle – from your finances with our annual profit-sharing award, to your mental health.&nbsp;&nbsp;
</li>
</ul>


<ul>
<li>
Flexibility: As you gain seniority, you can opt to trade shifts and build a pattern to fit your life. 
</li>
</ul>


<ul>
<li>
Travel: Keen to explore the world? Want to visit family and friends overseas? Our travel privileges give you, your family and your friends special rates so you can fulfill your travel dreams.&nbsp;&nbsp;
</li>
</ul>


<ul>
<li>
Diversity: You’ll find a real mix of people in our ground crew family. Here, you’ll do something different, with someone different, every single shift.&nbsp;&nbsp;
</li>
</ul>


<ul>
<li>
Training: You don’t need airline, airport or aviation experience. Everyone starts with a fully paid, full-time, five-to-six-week training program. And if you feel you want to take your aviation career in a new direction, we’ll support you with training, development and tuition reimbursement.&nbsp;
</li>
</ul>
Qualifications 

Job requirements&nbsp;&nbsp;


Teamwork is critical here. We work together safely and efficiently to keep our fleet moving. It’s a physically active role that requires you to be out in the runway or luggage room all year round, so you must be prepared to work in any weather.&nbsp; 
To join us, you must have: &nbsp;


<ul>
<li>Eligibility to work in Canada&nbsp;</li>
<li>A valid driver’s license&nbsp; </li>
<li>Availability to work in shifts&nbsp; </li>
<li>Ability to lift 70lbs&nbsp; </li>
<li>To pass a medical evaluation, including a drug and alcohol test </li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details&nbsp;</li>
</ul>


<a href="https://careers.aircanada.com/jobs/7266686-ramp-agent-station-attendant-airport" target="_blank">APPLY NOW</a>&nbsp;&nbsp;


Diversity and inclusion:&nbsp;



Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.&nbsp;&nbsp;


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.&nbsp;
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.&nbsp;


    Ramp Agent (Station Attendant) - Cargo
  

Description Location: Montreal, QC, Canada (On-site)&nbsp; Starting Salary: $20.04/hour&nbsp; Branch: Contact Centers Category: Unionized (UNIFOR)&nbsp; Job type: Full-Time &nbsp;
Looking for a challenging and rewarding career opportunity? Join our Customer Relations team! &nbsp;
At Air Canada, we understand the importance of excellence in customer service. We also recognize that each customer interaction is an opportunity to make a positive impression. &nbsp;
As a Customer Relations Representative, your role is about building meaningful connections with our customers. You are an ambassador for Air Canada and must be comfortable responding to our customers by phone and in writing. 
The current salary is $20.04/hr as per the collective agreement. &nbsp;
 Key Functions &amp; Accountabilities: 
<ul>
<li>Understand the importance of empathy in building long-lasting customer relationships.&nbsp;</li>
<li>Demonstrate active listening skills to understand the needs of our customers.&nbsp;</li>
<li>Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally. &nbsp;</li>
<li>Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances.  &nbsp;</li>
<li>Take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention.&nbsp;</li>
<li>Meet or exceed established targets.&nbsp;</li>
<li>Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services. &nbsp;</li>
<li>Perform other associated duties, as required. </li>
</ul>Qualifications <ul>
<li>High school diploma or equivalent.&nbsp;</li>
<li>Very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset. &nbsp;</li>
<li>Strong interpersonal, time-management and teamwork abilities. &nbsp;</li>
<li>Able to work independently.&nbsp;</li>
<li>Available to work a variety of day, evening and overnight shifts, including weekends and statutory holidays.&nbsp;</li>
<li>Able to adapt to changes in procedures, policies and regulations.&nbsp;</li>
<li>Able to adapt to new technology with ease. &nbsp;</li>
<li>Must be eligible to work in the country of interest, at the time any offer of employment is made. Note that seeking required work permits/visas or other authorizations which may be required is the sole responsibly of each candidate. &nbsp;</li>
</ul>
Linguistic Requirements :  
Candidates must speak English and French fluently and must have excellent writing skills in both English and French. Moreover, strong consideration will also be given to candidates fluent in Spanish. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience
Diversity and Inclusion :  
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.  
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. &nbsp;


    Bilingual Customer Relations Representative
  

Description Location:&nbsp;Calgary, AB, Canada&nbsp;(On-site)&nbsp; Starting&nbsp;Salary: $20.04/hour&nbsp; Branch:&nbsp;Contact Centers Category:&nbsp;Unionized (UNIFOR)&nbsp; Job type:&nbsp;Full-Time 
&nbsp;Looking for a challenging and rewarding career opportunity? Join our Customer Relations team! &nbsp;
At Air Canada, we understand the importance of excellence in customer service. We also recognize that each customer interaction is an opportunity to make a positive impression. &nbsp;
As a Customer Relations Representative, your role is about building meaningful connections with our customers. You are an ambassador for Air Canada and must be comfortable responding to our customers by phone and in writing.
The current salary is $20.04/hr as per the collective agreement. &nbsp;
 Key Functions &amp; Accountabilities:
<ul>
<li>Understand the importance of empathy in building long-lasting customer relationships.&nbsp;</li>
<li>Demonstrate active listening skills to understand the needs of our customers.&nbsp;</li>
<li>Evaluate each customer’s concern and complete the necessary research to respond appropriately and professionally. &nbsp;</li>
<li>Respond with compassion and care to customer inquiries and complaints by phone and email, even under challenging circumstances.  &nbsp;</li>
<li>Take ownership of customer concerns and follow through with appropriate solutions, ensuring a high level of customer satisfaction and retention.&nbsp;</li>
<li>Meet or exceed established targets.&nbsp;</li>
<li>Provide feedback to leads, management, and internal stakeholders to promote continuous improvement of our products, processes and services. &nbsp;</li>
<li>Perform other associated duties, as required. </li>
</ul>Qualifications <ul>
<li>High school diploma or equivalent.&nbsp;</li>
<li>Very strong customer service background, including demonstrated problem-solving skills and a solution-driven mindset. &nbsp;</li>
<li>Strong interpersonal, time-management and teamwork abilities. &nbsp;</li>
<li>Able to work independently.&nbsp;</li>
<li>Available to work a variety of day, evening and overnight shifts, including weekends and statutory holidays.&nbsp;</li>
<li>Able to adapt to changes in procedures, policies and regulations.&nbsp;</li>
<li>Able to adapt to new technology with ease. &nbsp;</li>
<li>Must be eligible to work in the country of interest, at the time any offer of employment is made. Note that seeking required work permits/visas or other authorizations which may be required is the sole responsibly of each candidate. &nbsp;</li>
</ul>
Linguistic Requirements : 
Candidates must speak English fluently. Priority will be given to candidates who speak English and French. Candidates must have excellent writing skills in English. We would love to know if you are also fluent in Spanish.  
Diversity and Inclusion : 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. 
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. &nbsp;
* We require bilingual representatives to provide service to our English-speaking clients all around the world.&nbsp;


    Customer Relations Representative
  

Description 

Location: San Francisco, CA, United States (Onsite) Starting Salary: $22.47/hour Branch: Cargo Category: Unionized (IBT)
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. 

Responsibilities

<ul>
<li>Deal directly with the public, other airlines, agencies and Company employees by providing Cargo customer services in a manner prescribed by the Company.</li>
<li>Receive and answer inquiries from the public, other airlines, agencies and Company employees.</li>
<li>Receive, deliver and process cargo, mail and COMAT.</li>
<li>Physically handle Cargo/Mail/COMAT manually or by machine (e.g., fork lift).</li>
<li>Pick up or take delivery of and sign receipt for aircraft spare parts from other carriers to be used on Company aircraft.</li>
<li>Drive Company vehicles.</li>
<li>Compute cargo rates and tariffs, book shipments and provide customers with relevant information including Customs requirements.</li>
<li>Handle and account for cash/documents in accordance with Company regulations.</li>
<li>Process information in the Company's automated cargo tracking and accounting system in accordance with Company requirements.</li>
<li>Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations.</li>
<li>In the absence of Manager and Lead Customer Service Agent, make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.</li>
<li>Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.     </li>
<li>Ensure that all necessary supplies and material are on hand in sufficient quantity.</li>
<li>Collect and compile statistical data.</li>
<li>Investigate damaged or incomplete shipments and complete bad order report as required.</li>
</ul>Qualifications <ul>
<li>Must have an ability to use tact, good judgement and initiative.</li>
<li>Must be capable of expressing self in a clear and pleasant manner.</li>
<li>Ability to work under pressure with a minimum of supervision.</li>
<li>Must, after training, be able to use the Company's automated cargo tracking and accounting system.</li>
<li>Must wear Company uniform as prescribed and conform to Company grooming standard.</li>
<li>Must possess a valid driver's license.</li>
<li>Must be able to operate Company vehicles and machinery.</li>
<li>Must be able to stand or sit for extended periods of time.</li>
<li>Must be able to lift seventy (70) lbs unaided.</li>
<li>Must maintain an acceptable attendance record.</li>
<li>Must have valid passport to travel for training in Canada</li>
<li>Customs Seal&nbsp;required&nbsp;and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent.&nbsp;</li>
<li>Security clearance and USCBP clearance&nbsp;required.&nbsp;</li>
</ul>
Specific requirements
<ul>
<li>While on duty MUST wear safety shoes as described in Company regulations.</li>
<li>Required to wear Company provided hearing protection when working in designated high noise areas</li>
</ul>
Safety is important to Air Canada and all employees are prohibited from being impaired by intoxicating substances while on duty or in the workplace. Candidates will be subject to a drug test.
Linguistic requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Service Agent - Cargo
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a member of the Corporate Audit &amp; Advisory team, the Internal Auditor, Technology will support governance, risk and controls-based audit and advisory engagements. The incumbent is primarily responsible for the execution of 52-109, business, operational, and compliance audit and advisory engagements to support the annual risk-based audit plan to provide independent and objective assurance to Management and the Audit Committee on the Company’s governance, risk management, compliance, and control processes. &nbsp; 
The individual will be primarily focused in the performance and delivery of 52-109 ITGC, Cyber, IT Operations, IT Transformation internal control testing, process/control reviews.
<ul>
<li>Participate in the planning and performance of activities related to business, operational and compliance engagements. This would include planning, testing, evaluation of financial control effectiveness and assessing/monitoring gaps and remediation efforts with Management.</li>
<li>Assist in planning and performing company-wide, risk-based audits of IT operations, processes and systems.</li>
<li>Identify IT risks relevant to the business processes, products/services and systems under review.</li>
<li>Execute and document control test of design (walkthroughs)&nbsp;</li>
<li>Execute and document control testing for operating effectiveness.&nbsp;</li>
<li>Execute and update test procedures</li>
<li>Utilize data analytic tools to enhance the efficiency and effectiveness of the testing process.</li>
<li>Draft findings based on root cause and impact analysis.</li>
<li>Draft action plans based on practical, and value add recommendations.</li>
<li>Perform follow-up with control and process owners on the implementation of recommended changes.</li>
<li>Provide regular updates on status of work assigned, opportunities or issues identified and other relevant project management matters.&nbsp;</li>
<li>Identify opportunities and develop relevant and practical recommendations to strengthen and improve risk management practices, business processes, controls, asset protection and internal reporting procedures and practices.&nbsp;</li>
<li>Conduct audits of third-party companies providing computer and related services to the Company (including SaaS providers), and review SOC reports to &nbsp;to assess the confidentiality, integrity and availability of information; adherence to contractual terms.</li>
<li>Provide support in the compliance efforts of the organization with the Payment Card Industry – Data Security Standards (PCI-DSS).&nbsp;</li>
<li>Support other service lines in CAA as required, including participating in business and operational audits, risk management activities and other compliance engagements.</li>
</ul>Qualifications <ul>
<li>University degree in a computer-related field or another related discipline.</li>
<li>Professional certification or working towards professional certifications such as CISA, ITIL.</li>
<li>One to three years’ experience in IT audit or IT Operations management.</li>
<li>Knowledge and awareness of the following:
<ul>
<li>IT Governance frameworks (for example, COBIT, ITIL.).</li>
<li>Information Security frameworks and compliance programs including but not limited to NIST, PCI DSS, ISO/IEC 27001/2.</li>
<li>Experience using data analytic tools (i.e., PowerBI).</li>
</ul>
</li>
<li>Excellent interpersonal, oral and written communication skills&nbsp;</li>
<li>Proven analytical abilities, as well as very strong planning and organization skills to manage competing demands.&nbsp;</li>
<li>Airline experience and knowledge of airline processes would be a distinct advantage.</li>
<li>Valid passport and ability to travel (nationally and internationally), sometimes on short notice.</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Internal Auditor - Technology
  

Description Location: Ottawa, ON, Canada (Onsite)&nbsp; Salary: Based on experience:&nbsp;up to $42.93/hour&nbsp;&nbsp; 
Branch: Maintenance Category: Unionized (IAMAW)&nbsp;

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is presently looking for dynamic individuals to fill the permanent full-time positions of Aircraft Technicians or Aircraft Maintenance Engineers at our Ottawa Maintenance Centre.
The position is located near the Ottawa International Airport.
Aircraft Technicians / Aircraft Maintenance Engineers are responsible for airframe maintenance and should have the following skill sets:

<ul>
<li>Ability to use the correct tools, methods, techniques and equipment required to perform aircraft maintenance.</li>
<li>Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.</li>
<li>Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, high stress environment.</li>
</ul>
Please take 2 minutes to watch the following video with more information about the Aircraft Technician/Aircraft Maintenance Engineer role: <a href="https://www.youtube.com/watch?v=cuwqi8PokME" target="_blank">https://www.youtube.com/watch?v=cuwqi8PokME</a>


Your benefits&nbsp;


As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
<ul>
<li>Air Canada staff love to&nbsp;travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service. </li>
<li>We value your&nbsp;wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.</li>
<li>Training and development tools to help unlock your full potential.&nbsp;</li>
</ul>

Qualifications <ul>
<li>High School diploma.</li>
<li>You must have completed a recognized apprenticeship program, and/or have a least 4 years industry related experience.</li>
<li>Possession of a Transport Canada AME M2.</li>
<li>Possession of valid driver's license (Mandatory)</li>
<li>Able to successfully pass the pre-employment qualifying exam, physical and a security check.</li>
<li>Be available to work night, evenings and days including weekends and holidays.</li>
<li>Night shift is the permanent position for this posting. Possibility to change with seniority.</li>
<li>Eligible to work in Canada.</li>
<li>Ability to Pass and obtain an airside vehicle operator’s permit (Mandatory)</li>
<li>Possession of a restricted radio operators permit (aviation).</li>
<li>Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.</li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations depending on the work location. Please refer to Transport Canada site for more details.</li>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Assets
<ul>
<li>Endorsements on Air Canada aircraft type.</li>
<li>Current security clearance.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted

62 Air Canada Airport, Operations, Management Jobs