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Job Description include ( but is not limited to):<ul><li>Being responsible for the safety and security of all crew members, passengers and cargo on board.</li><li>Being responsible for the operation and safety of the aircraft from the moment the aircraft is first ready to move for the purpose of taxiing prior to take-off until the moment it finally comes to rest at the end of the flight and the engine(s) used as primary propulsion units are shut down.</li><li>Familiarising themselves with all applicable regulations, documentation and briefing materials for the intended route of flight, destination and alternate airfields. Additionally, the Commander shall familiarise themselves with both oxygen escape routes and terrain escape routes.</li><li>Having authority to give all commands he deems necessary for the purpose of securing the safety of the aircraft and of persons or property carried therein.</li><li>Having authority to disembark any person, or any part of the cargo, which, in his opinion, may represent a potential hazard to the safety of the aircraft or its occupants.</li><li>Ensuring that all crew comply with all operational checklists prior to, during and after all phases of flight operations, and in abnormal and emergency situations.</li><li>Ensuring the proper implementation and application of the manufacture provided procedures and checklist approved for use by Etihad Airways.</li><li>The Commander or the pilot to whom conduct of the flight has been delegated shall, in an emergency situation that requires immediate decision and action, take any action they consider necessary under the circumstances. In such cases, they may deviate from rules, operational procedures and methods in the interest of safety.</li><li>Operating the aircraft within the scope of all the Operational Manuals.</li><li>Taking all reasonable measures to ensure that all persons carried in the aircraft obey all lawful commands given by themselves for the purpose of securing the safety of the aircraft and of persons or property carried therein.</li><li>Operating efficiently in accordance with company fuel policy.</li><li>Ensuring On time Performance.</li><li>Ensuring Customer awareness.</li></ul>Qualifications:<ul><li>A minimum of 5500 hours total flying time.</li><li>A minimum of 2500 PIC hours on multi crew, glass cockpit (1) jet aircraft.</li><li>A minimum of 1500 PIC hours on one of the A320 Family within the last 3 years and currently flying on an Airbus FBW type.</li><li>Type rating on A320 should be valid for a minimum of 2 months at the time of joining.</li><li>Unrestricted and current ICAO ATPL.</li><li>Current on A320.</li><li>Unrestricted and current Class 1 medical.</li><li>Must not have attained the age of 59 years old upon the date of joining.</li><li>Current TRE/TRI is an advantage.</li><li>English Language Fluency ( written and verbal ) Level 4 or better.</li><li>In case of hours accumulated on flights with inflight relief, 75% of the total hours shall be counted towards the required minimums.</li></ul>(1) Glass Cockpit: aircraft with a FMS coupled to APFDSSalary and Benefits:<ul><li>Starting salary of AED 35200 per month for Captains.</li><li>Flight duty allowance:</li></ul>- 1-6 years of service: AED 50 per block hour- 7-10 years of service: AED 80 per block hour<ul><li>Meal allowance during layovers as per the following rates:</li><li>Middle East/ GCC/ Sub Continent</li></ul>AED 12 per hourAsia/ Far EastAED 15 per hourAfrica/ AustralasiaAED 18 per hourEurope/ AmericasAED 23 per hour<ul><li> Housing allowance up to AED 170000 per year or company provided housing depending on availability.</li><li>Education allowance of AED 36000 for primary and AED 50400 for secondary up to 3 children.</li><li>Income protection scheme.</li><li>42 Days annual leave.</li><li>Staff travel benefits.</li><li>End of service benefits.</li><li>Accidental and life insurance benefits.</li></ul>Please note that the above is subject to change without prior notice.

Etihad Airways

Captain A320

Responsible for Safety and Security of the aircraft and passengers and Cargo on board, as far as his duties are concerned; and in the absence of the commander for any reason.Maintain familiarity with Etihad’s Operations Manual as are necessary to fulfil his function both professionally and safelyAssist the commander as requested, concerning any administrative duties in relation to the flightSupport the Commander in the maintenance of a proper standard of crew discipline, conduct and personal appearanceCarrying out such duties concerning the flight in accordance with Etihad’s operating policies and procedures, as are allocated to him by the CommanderConfirming the safe navigation of the aircraft, maintaining a continuous and independent check upon both the geographical position of the aircraft ensuring safe terrain and weather clearanceConducting the flight in compliance with the current flight plan, SOPs and the Commander’s instructions when the Commander is not at the controls, and to subsequently notify the Commander of any change to the current flight plan, ATC or geographical position upon his returnProviding such advice, information and assistance without hesitation if required, to the Commander as may contribute favorably towards the safe and efficient conduct of the flightMaintaining a high personal standard of discipline, conduct and appearance as a representative of Etihad Airways at all times.In the event of Commander Incapacitation, the highest ranking Co-Pilot assigned to the flight shall assume command.A minimum of 2500 hours total flying time.A minimum of 1500 hours on multi crew, glass cockpit (1)&nbsp;or high performance military jet500 hours should be on one of the A320 Family.ICAO current and unrestricted ATPL. We do not accept Frozen ATPL unless held by a UAE citizen.Current on A320.Unrestricted, current Class 1 medical.Maximum age limit is 45 years old.English Language Fluency ( written and verbal ) Level 4 or betterIn case of hours accumalated on flights with inflight relief, 75% of the total hours shall be counted towards the required minimums.(1) Glass Cockpit: aircraft with a FMS coupled to APFDSSalary &amp; Benefits: &nbsp; Fixed pay of AED 26,000 per month.Flight duty allowance:- 1-6 years of service: AED 40&nbsp;per block hour- 7-10 years of service: AED 56 per block&nbsp;hour Meal allowance during layovers as per the following rates: &nbsp;Middle East/ GCC/ Sub ContinentAED 12 per hourAsia/ Far EastAED 15 per hourAfrica/ AustralasiaAED 18 per hourEurope/ AmericasAED 23 per hourHousing allowance up to AED 160000 per year. Education allowance of AED 36000 for primary and AED 50400 for secondary up to 3&nbsp;children. Income protection scheme. 42 Days annual leave. Staff travel benefits. End of service benefits. Accidental and life insurance benefits. &nbsp;

First Officer A320

Are you ready to charter your own career?

The runway to success in global aviation begins here…

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an experienced Business Development Consultant, to join the team in Dubai. The successful candidate will be passionate about the aviation industry, target and goal driven and have experience in sales.

Purpose of Role

<ul>
	<li>To proactively identify targets and secure business opportunities across both the Passenger / Commercial and Private Jet products.</li>
	<li>To build strong and productive relationships with new and existing clients to ensure business objectives are achieved.</li>
	<li>Responsible for developing Passenger Sales Strategies and implementing related business objectives across the region in line with the local management.</li>
	<li>To play a fundamental role in developing future growth and enhancing the position of the company as a market leader.</li>
	<li>Achieving growth and hitting sales targets.</li>
	<li>Designing and implementing a strategic sales plan in conjunction with the local management to expand the company’s customer base and ensure its strong presence.</li>
</ul>

Key Job Responsibilities

Business Development

<ul>
	<li>To proactively research, identify and grow business opportunities in new and existing markets to ensure business objectives are met.</li>
	<li>Secure profitable new clients primarily through telephone or face to face contact where appropriate and efficient.</li>
	<li>Actively promote all CF products to clients, suppliers and industry contacts in Middle East in order to acquire profitable business in accordance with the Regional Sales Strategy.</li>
	<li>Keep up to date with competitor activity to identify business opportunities.</li>
	<li>Work towards and in line with all agreed group sales and operations strategies.</li>
	<li>Work in partnership with the local broker departments by providing them with all relevant information and supporting them throughout the brokering process.</li>
	<li>Support the development of a business plan to reveal future business opportunities and development in coordination with the Senior Management team.</li>
</ul>

Sales Strategy

<ul>
	<li>To proactively support the development of Passenger Strategies and implement related business objectives across the region in line with the organizational objectives.</li>
	<li>Working in conjunction with the Regional Director, Passenger Solutions to develop Passenger Sales Strategies and to support the maintenance of relationships with existing and new clients, as well as suppliers, to generate further business.</li>
	<li>Weekly progress reports on all new accounts to the Regional Director, Passenger Solutions, IMEA.</li>
	<li>Work towards the agreed targets and in line with all agreed group sales and operations strategies.</li>
</ul>

Revenue Generation

<ul>
	<li>Implementation of the business plan to drive new clientele/accounts and boost the annual revenue of the region.</li>
	<li>Develop strategies and action plan as and when the business demands.</li>
	<li>Work closely with Finance, Marketing and Brokers to identify challenges and opportunities.</li>
	<li>Implementation of the agreed business strategies in the region and provision of the information and reports requested by the Regional Director, President or the Ex-committee members.</li>
	<li>Establish local business relationships with existing and new customers and suppliers in line with the agreed business strategy with the aim of generating further profit for the company.</li>
</ul>

Client Relationship Management

<ul>
	<li>Liaise with clients to identify requirements and pass these requirements to appropriate broking teams to provide suitable, competitive aircraft charter solutions.</li>
	<li>Visiting potential, new and existing customers and airlines with a view to generate further business.</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li>
</ul>

Contract Management

<ul>
	<li>Review and written documentation of all contracts prior to signing.</li>
	<li>Custody of local contract negotiations and signatures to mitigate legal and commercial risks to the company and to ensure that certain contractual values are only signed with appropriate authorization.</li>
	<li>Notifying and informing the local leadership as well as the legal department about important new acquisitions (including tenders or framework agreements).</li>
	<li>To promote close cooperation with the local leadership and department heads to promote and ensure continuity in all areas of business.</li>
</ul>

Information Management

<ul>
	<li>In a timely manner as defined by the Manager, record all pertinent customer prospect information and sales activity in the CRM system.</li>
	<li>Keep up to date on latest operational capabilities of aircraft, airports and handlers.</li>
	<li>Keep up to date on latest aircraft availability and airport and control authority procedures.</li>
	<li>Give feedback on lost business and ensure timely completion of all reports to the line manager.</li>
</ul>

Marketing

<ul>
	<li>In coordination with, and under the guidance of, the Group Marketing Department, to undertake specific marketing initiatives to ensure the growth and professional representation of the organisation’s brand. Attend and represent the organisation at agreed trade shows, conferences and industry events.</li>
	<li>Ensure that all marketing material is in line with Group Marketing procedures.</li>
</ul>

Group policies and procedures (Business Intelligence, Compliance, Finance, HR, IT, Legal)

<ul>
	<li>To undertake all activities in accordance with applicable group policies and procedures so as to ensure that the interests of the Group and individual corporate entities are protected at all times.</li>
	<li>At all times to ensure that legal and commercial risks (to the extent relevant to the post holder role) are identified and minimized through effective communication with applicable stakeholders as well as relevant support functional departments and, when necessary Board of Directors.</li>
</ul>

Other

<ul>
	<li>To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).</li>
	<li>To travel when required in line with business needs.</li>
	<li>Be aware of and comply with the company policies.</li>
	<li>Keep up to date with industry changes, procedures and requirements relating to job role.</li>
	<li>Participate in a rotating out of hour’s duty rota within the commercial team.</li>
</ul>

Business Development Executive 

Are you ready to charter your own career? 
The runway to success in global aviation begins here…

 
Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

We are looking for an ICT System Administrator&nbsp;(m/w/d)&nbsp;in&nbsp;​Frankfurt,&nbsp;​Germany, who has several years of experience in a similar role, thrives in a fast-paced environment and wants to learn and grow with the global Chapman Freeborn Airchartering team.

​

Purpose of the Role

<ul>
	<li>To assist the Head of ICT in ensuring that an effective IT service is provided globally by supporting all users and maintaining a healthy IT system</li>
	<li>To proactively develop and deliver ICT Infrastructure strategy in line with company strategic plans and the Avia Solutions Group (ASG) instructions</li>
	<li>To propose and implement improvements to the ICT infrastructure worldwide</li>
	<li>Administering, installing, upgrading, monitoring and maintaining the server infrastructure on premise and in the cloud</li>
	<li>Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups</li>
	<li>Preparation and maintenance of full documentation on all systems, procedures, solutions, projects and issues</li>
	<li>Evaluation, installation, testing and configuration of new software and hardware</li>
	<li>Responsible for security compliance, backup and other related operational areas</li>
	<li>Will have a responsibility to work on new lCT projects to support CFG and ASG requirements. Must have an aptitude for quickly acquiring additional technical expertise in related areas as and when needed</li>
	<li>Administering an Active Directory multi-site infrastructure</li>
	<li>Contributing towards documentation of ICT policies and processes</li>
	<li>Recommends and / or performs upgrades on systems to ensure longevity</li>
	<li>Assists in maintaining LAN/WAN network and telephone systems</li>
	<li>Identify the top cloud architecture solutions to successfully meet the strategic needs of the company in alignment with ASG</li>
	<li>Manage the instances of the cloud (SaaS) infrastructure services and multiple cloud vendors</li>
	<li>Designing and implementing on premise and infrastructure to meet business needs related to storage, networking, etc.</li>
	<li>Participate in a rotating 24/7 out of hour’s duty rota within the ICT team</li>
</ul>

​

Qualities We Look For

<ul>
	<li>At least 2-3 years of experience in the field or in a related area</li>
	<li>The candidate should have a strong technical design, implementation, support, administration and troubleshooting skills in at least two of the following technologies and be trained to MCITP / MCSE / VCP Level</li>
	<li>Experienced in (technical) documentation</li>
	<li>Project Management</li>
</ul>

​

Required technical skills:

<ul>
	<li>Active Directory (actual versions): group policy, DHCP, DHCP failover, security, replication and backup</li>
	<li>Microsoft Certified Systems Engineer preferable - experience with Active Directory Federation Services</li>
	<li>Experience in architecting, designing, and troubleshooting of MS Active Directory in a large-scale multi-site environment</li>
	<li>Experience in MDM solutions, preferably Microsoft Intune, including direct experience with Autopilot, application deployment and updates, patching, Windows 10/11 administration, iOS and Android mobile phone administration and other supporting technologies, Windows Hello configuration, End Point Security and Compliance</li>
	<li>PowerShell and PowerShell scripting</li>
	<li>Microsoft Azure (Multiple Subsriptions, key vaults, enterprise apps / SSO Configuration,security, VPN, vNets, vServers, Storage, Azure automation, Reporting, Privileged Identity Management (PIM) + Access Reviews, Traffic manager, RBAC, Update Management (Server Patching), Log Analytics, Conditional Access, Cost analysis and Reporting</li>
	<li>AZ-104 Microsoft Azure Administrator, Azure Solutions Architect Expert qualification would be benefitial</li>
	<li>Firewall and Network Security</li>
	<li>Microsoft 365 (General Management, Licensing (Using Groups) and License Troubleshooting</li>
	<li>Microsoft Exchange Online</li>
	<li>Microsoft Teams and Sharepoint (Management and Configuration)</li>
	<li>Microsoft Network Device Enrollment Service (NDES) and Public Key Infrastructure (PKI)</li>
	<li>Auditing Tools (e.g. Netwrix)</li>
	<li>Cyber Security Solutions (e.g. Palo Alto, Cloudflare, Darktrace, Cybereason)</li>
</ul>

​

What’s It In It For You

<ul>
	<li>Competitive salary</li>
	<li>Comprehensive benefits package</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

​

With 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Whether it’s arranging the delivery of oil equipment to a remote location, organizing flights for a professional sports team, or booking private jets to an island resort, the sky’s the limit when it comes to the charter business.

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

Chapman Freeborn aims to promote equality, diversity, fairness and respect for future and current staff at all levels of the organization. We aim to provide equal opportunities in all aspects of employment and to ensure that the talent and skills of all individuals are maximized.

ICT Desktop Support Engineer (m/w/d)

Are you ready to charter your own career?

The runway to success in global aviation begins here…

​Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an experienced&nbsp;Senior Marketing Specialist to join our team in Dubai. &nbsp;

Purpose of the Role

<ul>
	<li>To strengthen the company’s brand position and to proactively reinforce the overall marketing efforts in the IMEA region.</li>
	<li>To implement effective marketing campaigns that meet the group’s objectives for new business generation and customer engagement.</li>
	<li>Actively work with brokers in the IMEA region to strengthen sales in these regions.</li>
</ul>

Key Job Responsibilities

Development and implementation of marketing strategy 

<ul>
	<li>Working with President IMEA and Group Marketing to develop and execute marketing campaigns.</li>
	<li>Evaluating different proposals and making recommendations to strategy.</li>
	<li>Measuring the success of specific campaigns using in-house CRM system.</li>
	<li>Liaising closely with the broker team located in IMEA to drive the business forward.</li>
</ul>

Researching, developing and evaluating marketing strategy 

<ul>
	<li>Manage and execute marketing projects with fixed budgets.</li>
	<li>Measure and report the success of specific projects / campaigns – with a focus on return on investment.</li>
	<li>Work with CRM system and manage data for targeted marketing campaigns.</li>
</ul>

Digital (E-Marketing, Web, Social Media) 

<ul>
	<li>Use digital software and e-marketing tools for regular, structured campaigns for all Chapman Freeborn products (e.g. regular aircraft availabilities, newsletters, promotions).</li>
	<li>Oversee strategy for digital expansion in IMEA – both in terms of organic results as well as pay per click advertising (liaising with the agency as necessary).</li>
	<li>Assist Group Marketing in developing strategy and directing the external web company now working on our behalf in IMEA.</li>
	<li>Supplement the efforts of the web company by creating regular in-house digital content (e.g. regular blog posts in local languages, content ideas).</li>
</ul>

Press, PR &amp; Partnerships 

<ul>
	<li>Generating regular Chapman Freeborn press releases and content for print and digital media.</li>
	<li>Establishing and maintaining relationships with key media contacts in IMEA.</li>
	<li>Manage PR at trade shows and launch events (setting up interviews and liaising with media).</li>
	<li>Targeting companies in IMEA for partnerships and affiliate programs – with a view to generating new leads and profitable business.</li>
</ul>

Correlation with

<ul>
	<li>To work in correlation with the Group Marketing Team.</li>
	<li>To work in conjunction with the yearly strategies laid out by the Board of Directors, Senior Management and Management Teams.</li>
</ul>

Group policies and procedures (Business Intelligence, Compliance, Finance, HR, IT, Legal) 

<ul>
	<li>To undertake all activities in accordance with applicable group policies and procedures so as to ensure that the interests of the Group and individual corporate entities are protected at all times.</li>
	<li>At all times to ensure that legal and commercial risks (to the extent relevant to the post holder role) are identified and minimized through effective communication with applicable stakeholders as well as relevant support functional departments and, when necessary Board of Directors.</li>
</ul>

Other

<ul>
	<li>To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).</li>
	<li>To travel when required in line with business needs.</li>
	<li>Be aware of and comply with the company policies.</li>
	<li>Keep up to date with industry changes, procedures and requirements relating to job role.</li>
</ul>

Qualifications 

<ul>
	<li>Minimum 3-5 Years of relevant experience</li>
	<li>​To be based in Dubai</li>
	<li>​Team player to work in a fast-paced environment</li>
	<li>​Strong relationship building, account management &amp; customer service skills</li>
	<li>​Ability to successfully balance client needs with business objectives</li>
</ul>

What We Offer

<ul>
	<li>Competitive salary</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Professional development and career opportunities</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

With 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Senior Marketing Specialist

Are you ready to charter your own career?

The runway to success in global aviation begins here…

​

​Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an experienced&nbsp;Passenger Charter Broker, Jakarta Indonesia.

​

Purpose of the Role

<ul>
	<li>To manage all aspects of a Passenger charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion.</li>
	<li>To maximize business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company.</li>
	<li>To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.</li>
</ul>

Flight Quoting

<ul>
	<li>Communicate effectively with aircraft providers for offers.</li>
	<li>Negotiate with aircraft providers when necessary to procure best value for clients.</li>
	<li>Evaluate suitable commission schedule.</li>
	<li>Ensure timely offer with detailed and accurate information is provided for clients.</li>
	<li>Follow up regularly and work towards confirmation.</li>
</ul>

Flight Booking

<ul>
	<li>Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.</li>
	<li>Verify supplier contract in detail and ensure all terms comply with company charter agreement.</li>
	<li>Issue flight brief with all flight related information.</li>
</ul>

Client Relationship Management

<ul>
	<li>Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximize business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li>
	<li>Ensure client is always kept informed of any development linked to specific bookings.</li>
</ul>

Business Development

<ul>
	<li>Identify new potential areas for business development.</li>
	<li>Provide support for sales activity for new business development.</li>
	<li>Cold calling prospect clients to help build on our successful portfolio of existing clients.</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximize business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li>
	<li>Attend and represent the organization at agreed trade shows, conferences, industry events.</li>
</ul>

Information Management

<ul>
	<li>In a timely manner, record all pertinent customer prospect information in the Company CRM system.</li>
	<li>Keep up to date on latest operational capabilities of aircraft, airports, operators, and handlers.</li>
	<li>Participate in conference calls to ensure effective sharing of information and full awareness of others in the Passenger team and other offices.</li>
	<li>Keep up to date with activities of other Passenger brokers using the appropriate network of communication.</li>
	<li>Contact airlines to confirm weekend availability and communicating this to colleagues and other airlines to maximize sales.</li>
	<li>Treat sensitive data with care and in a confidential and professional manner.</li>
	<li>Ensure all contracting agreements are accurate and legally compliant.</li>
</ul>

Other

<ul>
	<li>To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).</li>
	<li>To travel when required in line with business needs.</li>
	<li>Be aware of and comply with the company policies.</li>
	<li>Stay updated on industry changes, procedures and requirements relating to job role.</li>
	<li>Participate in a rotating out of hour’s duty within the team.</li>
</ul>

Qualifications

<ul>
	<li>Minimum 3-5 Years of relevant experience</li>
	<li>​To be based in Indonesia</li>
	<li>Experience in Aviation industry</li>
	<li>​Team player to work in a fast-paced environment</li>
	<li>​Strong relationship building, account management &amp; customer service skills</li>
	<li>​Ability to successfully balance client needs with business objectives</li>
</ul>

​

What We Offer

<ul>
	<li>Competitive salary</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Professional development and career opportunities</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

​

With 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Passenger Charter Broker

Are you ready to charter your own career?

The runway to success in global aviation begins here…

​

​Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an experienced&nbsp;Senior Passenger Charter Broker, Mumbai India.

​

Purpose of the Role

<ul>
	<li>To manage all aspects of a Passenger charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion.</li>
	<li>To maximize business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company.</li>
	<li>To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.</li>
</ul>

Flight Quoting

<ul>
	<li>Communicate effectively with aircraft providers for offers.</li>
	<li>Negotiate with aircraft providers when necessary to procure best value for clients.</li>
	<li>Evaluate suitable commission schedule.</li>
	<li>Ensure timely offer with detailed and accurate information is provided for clients.</li>
	<li>Follow up regularly and work towards confirmation.</li>
</ul>

Flight Booking

<ul>
	<li>Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.</li>
	<li>Verify supplier contract in detail and ensure all terms comply with company charter agreement.</li>
	<li>Issue flight brief with all flight related information.</li>
</ul>

Client Relationship Management

<ul>
	<li>Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximize business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li>
	<li>Ensure client is always kept informed of any development linked to specific bookings.</li>
</ul>

Business Development

<ul>
	<li>Identify new potential areas for business development.</li>
	<li>Provide support for sales activity for new business development.</li>
	<li>Cold calling prospect clients to help build on our successful portfolio of existing clients.</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximize business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li>
	<li>Attend and represent the organization at agreed trade shows, conferences, industry events.</li>
</ul>

Information Management

<ul>
	<li>In a timely manner, record all pertinent customer prospect information in the Company CRM system.</li>
	<li>Keep up to date on latest operational capabilities of aircraft, airports, operators, and handlers.</li>
	<li>Participate in conference calls to ensure effective sharing of information and full awareness of others in the Passenger team and other offices.</li>
	<li>Keep up to date with activities of other Passenger brokers using the appropriate network of communication.</li>
	<li>Contact airlines to confirm weekend availability and communicating this to colleagues and other airlines to maximize sales.</li>
	<li>Treat sensitive data with care and in a confidential and professional manner.</li>
	<li>Ensure all contracting agreements are accurate and legally compliant.</li>
</ul>

Other

<ul>
	<li>To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).</li>
	<li>To travel when required in line with business needs.</li>
	<li>Be aware of and comply with the company policies.</li>
	<li>Stay updated on industry changes, procedures and requirements relating to job role.</li>
	<li>Participate in a rotating out of hour’s duty within the team.</li>
</ul>

Qualifications

<ul>
	<li>Minimum 5+ Years of relevant experience</li>
	<li>​To be based in Mumbai</li>
	<li>Experience in Aviation industry</li>
	<li>​Team player to work in a fast-paced environment</li>
	<li>​Strong relationship building, account management &amp; customer service skills</li>
	<li>​Ability to successfully balance client needs with business objectives</li>
</ul>

​

What We Offer

<ul>
	<li>Competitive salary</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Professional development and career opportunities</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

​

With 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including&nbsp;recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Senior Passenger Broker 

Are you ready to charter your own career?

The runway to success in global aviation begins here…

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an experienced Commercial Manager to join the team in Magma, Dubai.

​

Purpose of the role

​

<ul>
	<li>To effectively manage the Dubai sales team and ensure the achievement of individual, team and company objectives.</li>
	<li>To deliver the commercial revenue target for the region whilst maintaining cost control,</li>
	<li>To set and implement the Sales strategic plan in conjunction with the commercial director.</li>
	<li>To develop and implement a customer segmentation strategy and leverage key account management best practices and resource from within the Commercial Department.</li>
	<li>To work with existing and potential clients and handle enquiries from their conception to execution by offering tailored solutions suitable to client requirement, within budgetary and operational restrictions whilst making a suitable profit for the company.</li>
	<li>To train and guide the Dubai Sales Team and ensure that they adhere to company guidelines and follow best practices in order to minimise company liability and exposure.</li>
	<li>Manage day-to-day planning, operations and problem solving to ensure that the Dubai Sales Team meets its required level of financial performance including customer service and relationships.</li>
</ul>

​

Key Job Responsibilities

Leadership

<ul>
	<li>Provide leadership by example and hands-on support to members of the Dubai Sales Team.</li>
	<li>Foster a highly collaborative, commercial approach to inter-company business encouraging greater communication at all levels.</li>
	<li>Positively communicate Cargo Operations and Sales Strategies outlined by the Board of Directors and Commercial Director.</li>
	<li>Provide mentoring, training and development of personnel whilst fostering an open, team spirited, business culture.</li>
	<li>Provide guidance and direction to staff within the Dubai Sales team and ensure staff remain motivated and enthusiastic whilst creating vision and scope for future developments.</li>
</ul>

Team Management

<ul>
	<li>Responsible for the day to day operation of the Dubai Sales team.</li>
	<li>Effectively manage personnel in line with Group HR policies, procedures and guidelines that conform fully to local legislation and regulations.</li>
	<li>Act in a professional, confidential and appropriate manner in all staff interactions and employee matters.</li>
	<li>Set targets for the team's annual expectations in conjunction with performance and training and provide guidance to team staff on delivery of key responsibilities and monitor individuals' progress against the set team targets.</li>
	<li>Ensure team handle charter and regular flying enquiries in a professional manner, from initial quoting to contracting and operational management, within planned budget and allowing for a suitable profit.</li>
	<li>Provide support and decisive recommendations for solutions when problems occur and take corrective action when needed.</li>
	<li>Ensure effective balance of workload across the team.</li>
	<li>Monitor team activity and create monthly reports for senior management as required.</li>
</ul>

Flight Booking

<ul>
	<li>Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.</li>
	<li>Issue flight brief with all flight related information.</li>
</ul>

​

Client Relationship Management

<ul>
	<li>Liaise with clients to identify requirements and source suitable, competitive regular or ADHOC charter solutions.</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li>
	<li>Ensure client is always kept informed of any development linked to specific bookings.</li>
</ul>

​

Business Development

​

<ul>
	<li>Use initiative to identify new potential areas for business development within the region.</li>
	<li>Provide support for sales activity for new business development.</li>
	<li>Continue to build and foster existing relationships to bring greater value to Magma.</li>
	<li>Attend sales visits within the Middle East/ISC region as required.</li>
</ul>

​

Invoicing

​

<ul>
	<li>Communicate with accounts to issue invoice(s) to client(s) and ensure accuracy.</li>
	<li>Be prepared to act on behalf of Accounts Payable to ensure payments are made based on the terms stipulated in the contract.</li>
</ul>

​

Communication

​

<ul>
	<li>Participate in conference calls to ensure effective sharing of information and full awareness of others in the team and other offices.</li>
	<li>Keep up to date with activities using the appropriate network of communication.</li>
	<li>Contact airlines to confirm weekend availability and communicating this to colleagues and other airlines to maximise sales.</li>
	<li>Treat sensitive data with care and in a confidential and professional manner.</li>
</ul>

​

Marketing

​

<ul>
	<li>In coordination with, and under the guidance of, the Group Marketing Department, to undertake specific marketing initiatives to ensure the growth and professional representation of the organisation’s brand.</li>
	<li>Attend and represent the organisation at agreed trade shows, conferences and industry events Group policies and procedures (Business Intelligence, Compliance, Finance, HR, IT, Legal)</li>
	<li>To undertake all activities in accordance with applicable group policies and procedures so as to ensure that the interests of the Group and individual corporate entities are protected at all times.</li>
	<li>At all times to ensure that legal and commercial risks (to the extent relevant to the post holder role) are identified and minimized through effective communication with applicable stakeholders as well as relevant support functional departments and, when necessary ExCom.</li>
</ul>

Other

<ul>
	<li>To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).</li>
	<li>To travel when required in line with business needs.</li>
	<li>Be aware of and comply with the company policies.</li>
	<li>Participate in a rotating out of hour’s duty rota within the commercial team.</li>
</ul>

Qualifications

<ul>
	<li>Minimum 3-5 Years of experience in a similar role</li>
	<li>Knowledge of the local market</li>
	<li>Team player to work in a fast-paced environment</li>
</ul>

​

What We Offer

<ul>
	<li>Competitive salary</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Professional development and career opportunities</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

​

With 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected.

Commercial Manager

Are you ready to charter your own career?

The runway to success in global aviation begins here…

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?&nbsp;We are looking for an experienced&nbsp;Business Development Executive, Cargo to join the team in Saudi Arabia. The successful candidate will be passionate about the aviation industry, target and goal driven and have experience in sales with a ;s objectives.


​

Responsibilities of the Role

Sales Strategy

<ul>
	<li>To proactively identify opportunities to grow the business in KSA to ensure business objectives are met.</li>
	<li>Use initiative to identify new potential areas for business development.</li>
	<li>Keep up to date with competitor activity to identify business opportunities.</li>
	<li>Work towards and in line with all agreed group sales and operations strategies.</li>
	<li>Work in partnership with the local broker departments by providing them with all relevant information and supporting them throughout the brokering process.</li>
</ul>

Client Relationship Management

<ul>
	<li>Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.</li>
	<li>Cold calling prospect clients to help build no our successful portfolio of existing clients.</li>
	<li>Visiting potential, new and existing customers with a view to generate further business.</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximize business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li>
</ul>

Correlation with Group Cargo and OBC Sales Director / Senior Managers

<ul>
	<li>To work in correlation with Group Cargo and OBC Sales Director and Senior Management team to ensure both operational and sales activities are aligned and work in harmony with each other.</li>
	<li>To actively build strong rapport with the Group Cargo and OBC Sales Director and Senior Management team to ensure the overall Cargo Strategy is implemented effectively.</li>
	<li>To work in conjunction with the yearly strategies laid out by the Board of Directors, Senior Management and Management teams.</li>
</ul>

Communication

<ul>
	<li>​Participate in conference calls to ensure effective sharing of information and full awareness of others in the Cargo Sales and other offices.</li>
	<li>Keep up to date with activities of other Sales staff using the appropriate network of communication.</li>
	<li>Contact airlines to confirm weekend availability and communicating this to colleagues and other airlines to maximise sales.</li>
	<li>Treat sensitive data with care and in a confidential and professional manner.</li>
</ul>

Information Management

<ul>
	<li>In a timely manner as defined by the Regional Business Development Manager, record all pertinent customer prospect information and sales activity in the CRM System.</li>
	<li>Keep up to date on latest operational capabilities of aircraft, airports and handlers.</li>
	<li>Keep up to date on latest aircraft availability and airport and control authority procedures.</li>
</ul>

Marketing

<ul>
	<li>In coordination with, and under the guidance of, the Group Marketing Department, to undertake specific marketing initiatives to ensure the growth and professional representation of the organization’s brand.</li>
	<li>Attend and represent the organisation at agreed trade shows, conferences and industry events</li>
	<li>Ensure that all marketing material is in line with Group Marketing procedures.</li>
</ul>

Group policies and procedures (Business Intelligence, Compliance, Finance, HR, IT, Legal)

<ul>
	<li>To undertake all activities in accordance with applicable group policies and procedures so as to ensure that the interests of the Group and individual corporate entities are protected at all times.</li>
	<li>At all times to ensure that legal and commercial risks (to the extent relevant to the post holder role) are identified and minimized through effective communication with applicable stakeholders as well as relevant support functional departments and, when necessary Board of Directors.</li>
</ul>

Other

<ul>
	<li>To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required), including accelerating sales support for all other products as required.</li>
	<li>To travel when required in line with business needs.</li>
	<li>Be aware of and comply with the company policies.</li>
	<li>Keep up to date with industry changes, procedures and requirements relating to job role.</li>
	<li>Participate in a rotating out of hour’s duty rota within the commercial team.​</li>
</ul>

Qualifications

<ul>
	<li>Minimum 3-5 Years of experience in a sales role</li>
	<li>Knowledge of the global and local Saudi market</li>
	<li>Background in Air Freight/Freight Forwarding/Logistics</li>
	<li>Team player to work in a fast-paced environment</li>
	<li>Strong relationship building, account management &amp; customer service skills</li>
	<li>Ability to successfully balance client needs with business objectives</li>
</ul>

​

What We Offer

<ul>
	<li>Competitive salary</li>
	<li>Comprehensive benefits package</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Professional development and career opportunities</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

​

With 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

​

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

​

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

​

Business Development Executive - Cargo 

Are you ready to charter your own career?

The runway to success in global aviation begins here…

​

​Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company? We are looking for an experienced Cargo Broker to join the Government and Humanitarian Team.&nbsp;

​

Purpose of the Role

<ul>
	<li>To manage all aspects of a Cargo charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion.</li>
	<li>To maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company.</li>
	<li>To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities</li>
</ul>

Job Responsibilities

Flight Quoting

<ul>
	<li>Communicate effectively with aircraft providers for offers.</li>
	<li>Negotiate with aircraft providers when necessary to procure best value for clients.</li>
	<li>Evaluate suitable commission schedule.</li>
	<li>Ensure timely offer with detailed and accurate information is provided for clients.</li>
	<li>Follow up regularly and work towards confirmation.</li>
</ul>

Flight Booking

<ul>
	<li>Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.</li>
	<li>Verify supplier contract in detail and ensure all terms comply with company charter agreement.</li>
	<li>Issue flight brief with all flight related information.</li>
</ul>

Client Relationship Management&nbsp;

<ul>
	<li>Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li>
	<li>Ensure client is always kept informed of any development linked to specific bookings.</li>
</ul>

Communication

<ul>
	<li>Participate in conference calls to ensure effective sharing of information and full awareness of others in the cargo team and other offices.</li>
	<li>Keep up to date with activities of other cargo brokers using the appropriate network of communication.</li>
	<li>Contact airlines to confirm weekend availability and communicating this to colleagues and other airlines to maximise sales.</li>
	<li>Treat sensitive data with care and in a confidential and professional manner.</li>
</ul>

Business Development

<ul>
	<li>Use initiative to identify new potential areas for business development.</li>
	<li>Provide support for sales activity for new business development.</li>
	<li>Cold calling prospect clients to help build on our successful portfolio of existing clients.</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.</li>
</ul>

Invoicing

<ul>
	<li>Verify supplier(s) invoice(s).</li>
	<li>Communicate with accounts to issue invoice(s) to client(s) and ensure accuracy.</li>
	<li>Follow payment schedule and ensure payments are made/received.</li>
</ul>

Information Management

<ul>
	<li>In a timely manner, as defined by the Manager, record all pertinent customer prospect information in the Company CRM system: Quotes inquiries, charter contracts terms &amp; conditions, aircraft availability, clients’ profiles, sales activity (as applicable) and industry developments.</li>
	<li>Keep up to date on latest operational capabilities of aircraft, airports, operators and handlers.</li>
</ul>

Contract Management

<ul>
	<li>Ensure all contracting agreements are accurate and legally compliant.</li>
</ul>

Correlation with

<ul>
	<li>To work in correlation with Group Cargo Operations Director, Group Cargo Sales Director, Cargo Charter Manager, Cargo Charter Broker, Trainee Cargo Broker across the group (where applicable).</li>
	<li>To work in conjunction with the yearly strategies laid out by the Board of Directors, Senior Management and Management Teams</li>
</ul>

Marketing

<ul>
	<li>Attend and represent the organisation at agreed trade shows, conferences and industry events, where applicable to the job role.</li>
	<li>Ensure that all marketing material is in line with Group Marketing procedures.</li>
</ul>

Group policies and procedures (Business Intelligence, Compliance, Finance, HR, IT, Legal)

<ul>
	<li>To undertake all activities in accordance with applicable group policies and procedures so as to ensure that the interests of the Group and individual corporate entities are protected at all times.</li>
	<li>At all times to ensure that legal and commercial risks (to the extent relevant to the post holder role) are identified and minimized through effective communication with applicable stakeholders as well as relevant support functional departments and, when necessary Board of Directors.</li>
</ul>

Other

<ul>
	<li>To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).</li>
	<li>To travel when required in line with business needs.</li>
	<li>Be aware of and comply with the company policies.</li>
	<li>Keep up to date with industry changes, procedures and requirements relating to job role.</li>
</ul>

​

Qualifications

<ul>
	<li>Minimum 3-5 Years of experience in a similar role</li>
	<li>Knowledge of the local market</li>
	<li>​Team player to work in a fast-paced environment</li>
	<li>Strong stakeholder management skills</li>
</ul>

​

What We Offer

<ul>
	<li>Competitive salary</li>
	<li>Comprehensive benefits package</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Professional development and career opportunities</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

​

With 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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