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Working in the production of Aircraft and Aircraft componentsDurations: 1- 3 years depending on the qualificationStart: ASAP - after approval/ acceptance by the clients&nbsp;Hourly rate: 29€Hours: 38 hrs/ week (eventually overtime to be arranged)Shift Pattern: will be be presented to the candidate on the first working.Documents Requirements:Valid German Background check (ZÜP) (if holding one) - if not then we will support&nbsp;Qualifications/ Certificates, to support your experience&nbsp;So please contact us with your details and register your interest with us.Only candidates who have the right to live and work in the EU can be considered.

Metis Technical Ltd.

Mechanic / Technician

A320 Captains&nbsp;CREW is pleased to announce the recruitment of NTR A320 Captains.We are now interviewing Non-rated candidates in addition to JCAB ATPL holders and A320 Type Rated Candidates.Peach Aviation is a new Low Cost Carrier established in February 2011.&nbsp; It is supported by venture capital firm, the First Eastern Investment Group (FEIG) based in Hong Kong along with All Nippon Airways (ANA), and a public-private partnership, the Innovation Network Corporation of Japan (INCJ). &nbsp;Peach Aviation currently operates a fleet of 8 A320-214 and has orders for 9 additional aircraft. &nbsp;CREW Resources Worldwide is now offering contract positions or regular employee conditions with Peach (direct hire). &nbsp;Qualifications:<ul><li>&nbsp;Hold a valid ICAO ATPL</li><li>3000-4000 hours total flight time</li><li>1000-1500 hours PIC (P1) time on commercial jets</li><li>&nbsp;Hold a valid JCAB or ICAO 1st Class Medical Certificate</li><li>&nbsp;Aviation English Language Proficiency (Level 4 or above)</li></ul>

CREW RESOURCES WORLDWIDE (CRW.aero)

Peach Aviation - (A320 CAPT)

The Project Construction Leader will be responsible for setting up and leading CAPEX projects from inception and feasibility, through to design and specification and final handover.Role Description Set-up and manage Multi-Functional Project Teams to deliver projects in accordance with internal requirements and compliance to AIRBUS procedures. * Lead MFTs through the detailed design of Building Services for a range of projects including major plant replacement and refurbishment works. * An awareness of the associated maintenance and operation of engineering services including condition surveys, service delivery audits and preparing plant replacement/life cycle plans would be a distinct advantage. * Application of industry standard design and calculation software * Liaising with clients, architects and other design team members. * Preparation of reports, drawings and specifications * Developing and maintaining excellent client relationships. * Project management of suitable projects, excellent communication skills * Monitoring/ Audit/ Validate progress of Professional Service Work Packages, and works on site and observance of technical compliance and H&amp;S mattersResponsibilities * Develop, update/manage and monitor a project delivery plan. * Identify and manage risks and opportunities. * Manage CAPEX business cases from preparation through approval to delivery and project close. * Develop detailed design briefs for Building Services design for a range of projects including major plant replacement and refurbishment works. * Skilled and competent in IT tools, able to produce and present documentation, reports, technical analysis, cost reports. Experience in SharePoint / MS Project / G suite highly preferred. * Application of industry standard design and software * Liaising with clients, architects and other design team members. * Preparation of reports, drawings and specifications. Able to prepare and manage project external costs from request through approval to completion * Developing and maintaining excellent client relationships. * Project management of suitable projects * Monitoring of installation works on site and observance of technical compliance and H&amp;S matters.Skills &amp; Attributes * Ability to lead, motivate and manage a Multi-Functional Project Team (MFT); including external professional staff, i.e. contract managers, client CDM, QS etc. * Previous experience ideally within FM as in a senior PM role * Experience in Capital Investment Project management, and project delivery is required. * ONC / HNC or equivalent in a Building Engineering Services design-related discipline * Previous experience of Building Engineering Services Refurbishment in existing buildings with particular emphasis on delivering small to medium sized projects * Demonstrable experience of taking projects from inception and feasibility, through design and specification to site monitoring and handover. * Ability to develop client brief into construction requirements, including scopes for External Professionals, i.e. architect, structural engineer, systems designers * A good practical understanding of mechanical and electrical plant, systems and equipment In relation to engineering design, operation and maintenance across a wide range of sectors and building types * Previous experience working within a consultancy environment. * Hold relevant level of professional membership i.e. CIBSE, IMechE, IET * Ability to communicate effectively with stakeholders. * Responsible for assuring safety, security and ethical compliance i.a.w. company requirementsGuidant Global (BH4SF) is acting as an Employment Business in relation to this vacancy.NEBOOSH, SMSTS, CCNSG

Building & Construction Project Leader

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Manager, Planning &amp; Performance, this position is responsible for the leadership, operationalization, implementation, and oversight of the Cabin Mobility team. This role encompasses the administration and regulatory compliance of electronic publications and other In-Flight Service (IFS) initiatives as required. &nbsp;
In addition, this role will work closely with the Digital Product and IT department to ensure the seamless integration and functionality of in-flight systems, manage the development of electronic manuals, and oversee the deployment of programs on devices used by Cabin Crew, Cabin Services, and IFS management teams.
This position may be located in Toronto or Montreal.
Responsabilities:
<ul>
<li>Responsible for leading the Cabin Mobility team in the coordination, implementation and oversight of In-Flight systems and electronic publications, including accountability of the relevant business processes.&nbsp;</li>
<li>Develop, implement, and oversee the Cabin Mobility Program and Cabin EFB (Electronic Flight Bag) at Air Canada and Air Canada Rouge.&nbsp;</li>
<li>Lead current platforms improvement initiatives and promote a strong collaboration with existing technology partners in Training, Safety, Flight Operations, and other operational departments, to drive and enhance technology programs. &nbsp;</li>
<li>Lead the timely escalation of technology issues by Cabin Mobility to IT, driving their resolution and identifying trends for improvements and reliability.&nbsp;</li>
<li>Manage the IT projects for IFS by defining technology requirements, aligning activities with business objectives, and ensuring successful deployment. &nbsp;</li>
<li>Oversee all IFS branch publications platforms, including ePub and ePub92, with full authority to make decisions, implement process changes, and delegate administrative responsibilities. &nbsp;</li>
<li>Lead the development and implementation of all portable and installed programs on devices used by Cabin Crew, Cabin Services, and IFS management teams at Air Canada and Air Canada Rouge. &nbsp;</li>
<li>Lead deployment strategies for Air Canada and Air Canada Rouge in terms of technology and Cabin Mobility.&nbsp;</li>
<li>Provide strategic direction and support to IFS Bases, Cabin Crew, Cabin Services Stations, and Cabin groomers on matters relating to Electronic IFS Manuals and Cabin Mobility devices.&nbsp;</li>
<li>Develop a roadmap for Power Apps by defining objectives, engaging stakeholders, overseeing deployment, and leading development projects for the branch as the Subject Matter Expert (SME).&nbsp;</li>
<li>Collaborate with the Manager, IFS Business Intelligence for the IFS branch and its partners in terms of Power BI dashboard activities, including visualization, maintenance and reporting.&nbsp;</li>
<li>Responsible for coaching and mentoring the Cabin Mobility team to deliver technical support to frontline employees and foster strong relationships with third-party IT support and the IFS Branch.&nbsp;</li>
<li>Responsible for planning and forecasting technical support manpower for both Cabin Mobility and Publications.&nbsp;</li>
<li>Provide support to the Manager, IFS Experience Initiatives in the Aircraft Program framework for the integration of Cabin Crew devices with new Aircraft Introductions and liaise with other departments as appropriate. &nbsp;</li>
<li>Oversee the inventory management and deployment of devices such as iPads, Sim cards and point of sale for all IFS frontline employees.  &nbsp;</li>
<li>Assumes any responsibilities delegated by the Manager, IFS Planning &amp; Performance as required.</li>
</ul>
Qualifications <ul>
<li>Post-graduate degree or equivalent in Business Administration with a focus on IT Management is highly desirable.&nbsp;</li>
<li>Minimum of 5+ years of experience in a similar position.&nbsp;</li>
<li>Project Management Certificate (PMP) or equivalent practical experience is highly desirable.&nbsp;</li>
<li>Expert proficiency in MS Office 365, including essential MS SharePoint skills. Experience with MS Power Apps and Power BI is highly desirable.&nbsp;</li>
<li>Strong analytical, problem-solving, and conceptual skills.&nbsp;</li>
<li>Previous experience with applications/devices deployment to large groups is preferred.&nbsp;</li>
<li>True Context Forms/iAuditor experience is highly desirable.&nbsp;</li>
<li>Knowledge and experience with MDMs such as SOTI and Intune are key assets.&nbsp;</li>
<li>Maintain a sound working knowledge of Document Management systems such as Orlando, or equivalent.&nbsp;</li>
<li>Previous experience within a unionized work environment is an asset.&nbsp;</li>
<li>Expert knowledge of Air Canada In-Flight Service Standard Operating Procedures is considered a strong asset.&nbsp;</li>
<li>Flight attendant Initial Training with Air Canada and experience as Cabin Crew in both domestic and international operations is desired.&nbsp;</li>
<li>Must demonstrate significant expertise in relevant technical areas, proven interpersonal skills, written skills, and leadership capabilities.</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates. Ability to communicate fluently in English (both written and oral).&nbsp;
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Manager, Cabin Mobility and Publications
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Manager, Fatigue Risk Management Program (MFRMP) is accountable for strategic oversight, management and coordination of the Flight Operations Fatigue Risk Management Program in accordance with Regulatory (Transport Canada) and Industry (ICAO/IATA) requirements and recommended practices. &nbsp;
The incumbent is responsible for the day-to-day processing of Fatigue reports and data relevant to the Fatigue Risk Management Program. The incumbent will ensure the proper handling and processing of Fatigue Reports, Fatigue Events, Fatigue Surveys and the completion of other documentation, as appropriate, concerning the Air Canada Fatigue Risk Management Program. &nbsp;
The incumbent will serve as the Flight Operations expert regarding FRMP matters and will have a leadership role with appropriate responsibilities regarding coordination of fatigue reports and events with the Flight Operations Branch. The incumbent will be responsible to process all Fatigue Reports and Events for the Department and will support the quarterly Fatigue Safety Action Group and other safety meetings, as directed by the department head, to ensure fatigue risk concerns are tabled and addressed in accordance with FRMS protocols. The incumbent will also support Branch and Corporate Safety Investigations by providing direct investigative support and/or by providing support information to Corporate Safety Investigations with respect to Fatigue Risk. &nbsp;
In the capacity as an Manager Fatigue Risk Management Program, the incumbent will have the capability to produce initial reports that include factual information, analysis of the information, findings, causal factor(s) and recommendations to the appropriate management level. &nbsp; &nbsp; This position is a critical capability for the Fatigue Risk Management System as it provides expert input to the Branch regarding flight operations risk management. The Incumbent will coordinate safety matters with staff holding expertise from other Branches and will ensure cross-branch issues are properly presented, briefed and understood.
Responsabilities:
<ul>
<li>Ensure all fatigue reports and fatigue events are reviewed and accepted within 5 business days, whenever possible.&nbsp;</li>
<li>&nbsp;Ensure that all fatigue reports are finalized within the timelines set out in the Fatigue Risk Management manual, ideally within 30 business days of receipt where possible.&nbsp;</li>
<li>Ensure that all Unforeseen Operational Circumstances (UOC) Reports are reviewed and accepted within 5 business days, whenever possible.&nbsp;</li>
<li>Establish appropriate links and support structures within Flight Operations, Corporate Safety, Crew Planning, and Crew Scheduling in order to properly prosecute fatigue reports.&nbsp;</li>
<li>Directs, manages and conducts activities to identify, analyze, and investigate fatigue hazards and latent risks.&nbsp;</li>
<li>Direct and manage the processes related to trending of Fatigue and UOC events. &nbsp;</li>
<li>Manages the activities to complete proper risk assessment of fatigue reports and events.&nbsp;</li>
<li>Manages a process to formally monitor and track corrective action and subsequent performance.&nbsp; resulting from safety issues and investigations.&nbsp;</li>
<li>Manages and oversees the process to provide de-identified reports to internal departments and external agencies as requested.&nbsp;</li>
<li>Manages the provision of support and assistance with respect to special project work.&nbsp;</li>
<li>Manages Alertsafe Fatigue Reports, and Fatigue Events, including debriefs of the flight crews, flight attendants, ground personnel and any other required groups as dictated by the investigation.&nbsp;</li>
<li>Manages the process to provide expert feedback to flight crews regarding Fatigue Reports &amp; Fatigue Events, and associated reports from all areas of the operation.&nbsp;</li>
<li>Provide regular reports to Flight Operations, as requested, regarding Flight Operations Fatigue issues, trends and reports.&nbsp;</li>
<li>Provide formal Fatigue Risk presentations to Fleet Managers and training sessions as requested.&nbsp;</li>
<li>Provide direct support to the Fatigue Safety Action Group and Flight Operations Safety Board including presentation of Fatigue statistics, hazards, trends and top concerns.&nbsp;</li>
<li>Highlight major issues and concerns and offer performance and fatigue risk comparisons with Industry.&nbsp;</li>
<li>Provides well-written and researched professional contributions to internal FRMS/FRMP Awareness and Promotion media &amp; publications. &nbsp;</li>
<li>Provides well-written and researched professional contributions addressing fatigue risk issues/concerns for professional journals and awareness.&nbsp;</li>
<li>Ensures his/her Section maintains a close professional and working relationship with the front line pilots and provides two way personal communications between line pilots and the Fatigue Risk Management Program. &nbsp;</li>
<li>Provide detailed reports that compare/contrast Air Canada Fatigue Risk reports with those of Industry. Identify adverse trends and best practices where able.&nbsp;</li>
<li>When requested, provides Investigation support related to Fatigue Risk in Safety Investigations and produces, as applicable, an initial report that includes factual information, analysis of the information, findings and cause factor(s) and recommendations to the appropriate management level. &nbsp;</li>
<li>Identifies and requests Fatigue Risk Management material, human and financial resources to successfully complete assigned duties.&nbsp;</li>
<li>Remains current with industry trends and requests training session and procedures updates, as required, on investigation knowledge, on best investigative practices, procedures or principles.&nbsp;</li>
<li>Manage the relationship with AlertSafe Programmers and/or Air Canada IT to troubleshoot and resolve any technical issues&nbsp;</li>
<li>Direct work and tasks to ensure the AlertSafe system is operational.&nbsp;</li>
<li>Oversee and guide the testing for any new features for the AlertSafe app and/or AlertSafe web. Manage the relationship with the P-EFB team to deploy new versions of AlertSafe app. &nbsp;</li>
<li>Direct the strategy of future development work related to AlertSafe, acting as the primary user and administrator of the software on behalf of Air Canada.&nbsp;</li>
<li>Establish, Oversee and manage the Fatigue Risk Management processes contained within the FRMS Manual. &nbsp;</li>
<li>Be accountable for directing revisions and changes to the Risk Management section of the FRMS Manual. &nbsp;</li>
<li>Act as an SME and Direct FRMP development within other branches of Air Canada as requested/directed by the Director Regulatory &amp; Compliance. &nbsp;</li>
<li>Provide oversight and direction to co-op students assigned to support the FRMS and FRMP Program.</li>
</ul>Qualifications <ul>
<li>College or University degree is preferred&nbsp;</li>
</ul>
Professional Qualifications:
<ul>
<li>Minimum 5 years professional experience in a management role&nbsp;</li>
<li>Strong communication and interpersonal skills&nbsp;</li>
<li>Strong analytical skills&nbsp;</li>
<li>Fatigue Risk Management Systems qualification (must be completed within 12 months of joining)</li>
</ul>
Preferred Skills &amp; Experience:
<ul>
<li>Aviation experience shall include in depth knowledge of daily airline/airport operating procedures and interdependence</li>
<li>In depth expertise (5 years of experience) within Part 705 Canadian Air Operator</li>
<li>In depth knowledge of Transport Canada regulations and standards as well as Similar foreign regulatory agency regulations and requirements (e.g., FARs, EASA-Ops)</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Manager, Fatigue Risk Management Program
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are seeking a highly motivated, energetic, and ambitious individual to learn and progress in their career with Air Canada. &nbsp;The Senior Financial Services Analyst would work collaboratively with the Commercial branches of Air Canada, in support of the airline's business objectives and continued drive towards sustained profitability. This position reports to the Manager, Financial Services – Commercial.&nbsp;
Responsabilities:&nbsp;
<ul>
<li>Ensure effective financial managing processes/systems and controls are developed, implemented, and maintained in accordance with policies and requirements. &nbsp; &nbsp;</li>
<li>Provide financial support to the Corporate Business Units, in the ongoing management of their business activities.</li>
<li>Act as the key contact person for issues relating to billings and payments.</li>
<li>Review and challenge invoices/billings by liaising and following up with both external and internal clients to get resolution in a timely manner.</li>
<li>Establish a positive relationship with Air Canada branches to become "part of the team", effectively balancing financial control, advisory and support roles. &nbsp;</li>
<li>Assist clients in all financial aspects of the management control process (i.e. Month-end accruals, Invoice validation, tracking and processing assistance//Forecast/Budget/Implement/Measure and Evaluate/Adjust)</li>
<li>Provide financial support and guidance to business unit managers in the development of strategies and initiatives to meet or exceed the Unit's financial goals, including revenue enhancement and/or cost reduction initiatives.</li>
<li>Keep track of monthly operating expenses, producing monthly and ad hoc expense reports to improve expense and budget management.</li>
<li>Participate and provide support to the analysis of the financial performance of the business unit.</li>
<li>Perform cost and value comparisons for new projects or contracts, using internal and external data to continuously improve the financial performance of the business unit.</li>
<li>Ensure a consistently high level of quality in service provided relative to timeliness, accuracy, and user-friendly output.</li>
</ul>Qualifications <ul>
<li>Undergraduate degree in Finance and/or Accounting </li>
<li>CPA designation completed/underway is a preferred asset. </li>
<li>Self-starter, energetic with strong sense of initiative and creativity </li>
<li>Solid analytical skills </li>
<li>Knowledge of financial analysis techniques and accounting cycle </li>
<li>Experience/knowledge of company/airline operations is an asset. </li>
<li>Well-developed Microsoft Excel skills and ability to learn financial software/applications. </li>
<li>Results driven with good organization skills and ability to work under pressure. </li>
<li>Excellent communication skills, oral and written. </li>
<li>Excellent interpersonal skills and ability to work in a team environment.</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Senior Financial Services Analyst
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada Cargo is seeking an Analyst, Cargo AI Transformation to help drive our data-driven initiatives. In this role, you will collaborate closely with the Technical Product Managers, acting as a bridge between business needs and analytics solutions. By leveraging your expertise in both business and analytics, you will help enhance customer experience and improve decision-making through innovative AI-driven insights.
Responsibilities:&nbsp;
Business Requirement Definition and Alignment:
<ul>
<li>Participate in the definition of business requirements for Cargo Artificial Intelligence initiatives, including quantitative analysis (value impact evaluation) to support strategic recommendations</li>
<li>Play a key role in establishing the scope of the AI initiatives by conducting stakeholder interviews, documenting their needs, pain points, and synthesizing the results</li>
<li>Provide the link between business needs and advanced analytics capabilities</li>
<li>Support Business Intelligence and Cargo activities to create the link between AI and BI</li>
</ul>
Analytics Design and Execution:
<ul>
<li>Translate business inputs into a plan for the analytics team, guiding model validation and data interpretation. </li>
<li>Responsible for creation and monitoring of value measurement tracking, including visual reports</li>
</ul>
Testing, Communication, and Visualization:
<ul>
<li>Participate in testing of new Cargo AI applications, including monitoring bugs and coordinating with the quality assurance team on improvements </li>
<li>Act as a bridge between business stakeholders and technical specialists; share insights with business stakeholders and collect inputs to verify and iterate analytics results </li>
<li>Develop dashboards and visualizations for presenting results </li>
<li>Work with the UI and UX teams to ensure that the business solution optimizes customer experience</li>
</ul>Qualifications <ul>
<li>University degree required, preferably in Business Administration, Mathematics, Computer Science, Business Analytics, or equivalent experience. </li>
<li>2+ years of experience in a Business Analyst or Business Translator role. </li>
<li>Strong analytical and problem-solving skills, with the ability to work independently and adapt to changing priorities. </li>
<li>Proven ability to build collaborative relationships with stakeholders and cross-functional teams to drive on-time project execution. </li>
<li>Excellent written and verbal communication skills, with a strong desire to work in cross-functional teams. </li>
<li>Demonstrated organizational skills and initiative. </li>
<li>Knowledge of the air cargo industry is an asset. </li>
<li>Experience in computer science or coding (any language) is a plus. </li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Analyst , Cargo AI Transformation
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The ECX Service Manager is a beacon of service excellence, radiating enthusiasm and energy that inspires and excites others. This role is pivotal in setting and maintaining high standards of service across the organization, ensuring consistent and exceptional customer experience.&nbsp;
The ECX service manager leverages data to refine service strategies, collaborates with branch leadership, and promotes a service-oriented culture.
Additionally, they maintain the ECX service hub, engage in continuous learning to stay current with industry trends and customer needs, and act as a service expert to enhance service culture. This role is essential in helping Air Canada achieve our ambition of becoming a Top 10 Global Airline.
This position may be located in Toronto or Montreal.
Responsibilities:&nbsp;
<ul>
<li>Responsible to set, maintain, and evolve Service Standards.</li>
<li>Develop branch-agnostic standards for service across the customer journey.</li>
<li>Identify and implement unique service approaches for specific parts of the customer journey.</li>
<li>Establish stretch service goals to help achieve the organization’s ambition of becoming a Top 10 Global airline.</li>
<li>Leverage data for Service Strategy and draw macro-level insights from customer feedback, industry trends, and NPS data to continuously evolve service standards.&nbsp;</li>
<li>Fine-tune and target service standard strategies based on data.</li>
<li>Collaborate with Operational Branch Leadership to establish two-way feedback channels.</li>
<li>Socialize and manage changes in service standards across operations, ensuring consistency throughout the customer journey.&nbsp;</li>
<li>Collect feedback from branch leaders about employee experiences to improve service culture and delivery.</li>
<li>Promote a Service-Oriented Culture across Operations and foster a culture focused on exceptional service across all branches.</li>
<li>Promote and maintain the ECX Service Hub, a dedicated Engage environment for branch leaders.</li>
<li>Facilitate cross-branch engagement, content consumption, and collaboration as it relates to service standards and customer experience.</li>
<li>Participate regularly in operations immersion to stay current with customer and employee experiences. Integrate insights from these activities into service standards.</li>
<li>Act as an advocate for Customer Service and the Customer Experience Subject Matter Expert.&nbsp;</li>
<li>Represent customer service perspectives in various forums and discussions at Air Canada.</li>
<li>Provide subject matter expertise and guidance to leadership on executing service standards to collectively enhance service culture and mindset across the organization.</li>
</ul>Qualifications <ul>
<li>Bachelor’s degree in hospitality management, or a related field. Customer Experience certification would be an asset. </li>
<li>Minimum of 5 years of experience in customer service, preferably within the airline or travel industry. </li>
<li>Proven track record of setting and maintaining high service standards. </li>
<li>Demonstrated ability to lead and coach teams to enhance service culture. </li>
<li>Strong leadership and interpersonal skills. </li>
<li>Excellent communication and presentation abilities. </li>
<li>Ability to work collaboratively with cross-functional teams. </li>
<li>Strong problem-solving and decision-making skills. </li>
<li>Passionate about customer service and committed to continuous improvement. </li>
<li>Energetic and enthusiastic, with the ability to inspire and motivate others. </li>
<li>Strategic thinker with a focus on achieving long-term goals. </li>
<li>Adaptable and open to change, with a proactive approach to challenges.</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    ECX Service Manager
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As a part of the Non-Air Travel Partnerships group, the Product Owner, Non-Air Travel Products will collaborate with internal stakeholders and vendors to ensure our technology delivers on the overall experience, design, and product vision for Non-Air Travel loyalty products. This will include working with a variety of other branches within Air Canada, such as Currency Management, IT, Digital, Tax, Legal, Marketing, Call Centre and others, to extract and translate their business needs and objectives into actionable requirements for our technology vendors.&nbsp;
This position will be based in Montreal or Toronto and reports to the Manager, Travel Platforms.
Responsibilities:&nbsp;
<ul>
<li>Act as a subject matter expert and “go to” person for Air Canada’s Non-Air Travel Loyalty platform.</li>
<li>Lead the optimization of Non-Air Travel products to maximize customer interaction and conversion.</li>
<li>Act as the primary point of contact for external vendors to ensure requirements are properly executed, proper change and issue management processes are followed, and leadership is regularly updated.</li>
<li>Collaborate with external vendors to ensure their product roadmap incorporates Air Canada’s needs and specifications.</li>
<li>Prioritize and manage the product backlog, ensuring requirements and acceptance criteria are well-refined and aligned with the strategic roadmap.</li>
<li>Oversee the user acceptance criteria and testing for Non-Air Travel loyalty platform releases and deliveries.</li>
<li>Collaborate with the UX/UI design team to create mockups, prototypes, and user stories that effectively communicate design concepts and requirements.</li>
<li>Collaborate with internal Air Canada stakeholders, such as Brand, Marketing, Legal, Finance, Call Centre, Fraud, IT, and Currency Management, to ensure that their needs and objectives are represented as it relates to the Non-Air Travel loyalty and travel technologies.</li>
<li>Collaborate with Product Owners and Product Managers in cross-functional teams, such as eCommerce, Digital and Currency Management teams, to align respective product backlogs, ensure successful technical implementation and account for dependencies.</li>
<li>Lead initiatives for new ways of working together with internal Air Canada stakeholders using new processes and tools.</li>
<li>Conduct market research to identify trends and opportunities for innovation. Recommend and implement enhancements to deliver a world class experience in Air Canada’s loyalty program.</li>
<li>Stay attuned to customer sentiment via feedback forms, call listening, surveys, and member usability testing to understand member pain points and anticipate their needs.</li>
<li>Coordinate campaigns with Marketing and support larger over-arching campaigns.</li>
<li>Track key performance indicators (KPIs) and trends for Non-Air Travel Products.</li>
<li>Support leadership on Program and Roadmap planning.</li>
<li>Support leadership with financial budget and outlook exercises.</li>
</ul>Qualifications <ul>
<li>Bachelor's degree in business, marketing, or a related field.&nbsp; </li>
<li>3+ years of business analysis or product management experience </li>
<li>Proven ability to work in both Agile and waterfall projects </li>
<li>Proven ability to work cross-functionally, communicate succinctly, gain consensus and handle complex deliverables&nbsp; </li>
<li>Strong relationship management skills </li>
<li>Proactive and self-directs work; experience handling multiple time-critical and commercially sensitive projects&nbsp; </li>
<li>Ability to link strategic business needs and technical requirements, using a creative and innovative mindset </li>
<li>Ability to provide clear and effective communication both in technical and business terms </li>
<li>Experience or strong knowledge of the travel industry strongly preferred </li>
<li>Knowledge of Air Canada or airline industry strongly preferred </li>
<li>Loyalty experience a plus, but not required</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Product Owner, Non-Air Travel
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Analyst, Technology Partner, plays a key role in bridging the gap between business needs and IT solutions. They will act as liaison between IT and business stakeholders and translate needs to technology. &nbsp; &nbsp;
The successful incumbent will play a key role in shaping the future of technology in the assigned portfolio and help set the path forward for the end users.
Responsabilities:
<ul>
<li>Act as the key liaison across all functional areas, including business units, IT, and external vendors.&nbsp;</li>
<li>Conduct detailed analysis of business requirements and translate them into technical specifications. &nbsp;</li>
<li>Create successful relationships with business and be a trusted technology partner on issues and aspects related to IT.&nbsp;</li>
<li>Work with appropriate stakeholders to proactively identify and prioritize business requirements for IT and evaluate risks associated with business requests.&nbsp;</li>
<li>Collaborate with Digital &amp; Technology and Delivery &amp; Operations teams to ensure development of solutions that are compatible with company standards.&nbsp;</li>
<li>Work closely with relevant stakeholders to collect and use information for improved operational performance.&nbsp;</li>
<li>Communicate analysis results and make recommendations as it relates to technology solutions to relevant stakeholders. &nbsp;</li>
<li>Provide support for the business analysis and technology/business integration efforts.&nbsp;</li>
<li>Analyze technology trends to determine impact to the achievement of business goals.&nbsp;</li>
<li>Conduct requirement and systems analysis and translate business requirements.&nbsp;</li>
<li>Manage delivery-specific stakeholder expectations within a functional area.&nbsp;</li>
<li>Handle moderate amount of technical complexity, and continuously driving development of effective technical solutions for business challenges within a functional area.&nbsp;</li>
<li>Provide management with economic impact and compliance issues surrounding key business decisions.&nbsp;</li>
<li>Support definition and maintenance of methods, techniques, and calculations for identifying ways to improve technical processes.</li>
</ul>Qualifications <ul>
<li>A relevant University degree/technical certification, and/or relevant experience commensurate to the role.&nbsp;</li>
<li>3+ years of IT technology, operations and people leadership experience in a large company.&nbsp;</li>
<li>Certifications in business analytics, PMI-PBA (Professional in Business Analysis), CBAP (Certified Business Analysis Professional), an asset.&nbsp;</li>
<li>Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.&nbsp;</li>
<li>Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.&nbsp;</li>
<li>Demonstrates openness and willingness to adapt to different and new ways of doing things. &nbsp;</li>
<li>Takes responsibility for the results and actively participates in the future direction of the organization.&nbsp;</li>
<li>Demonstrates concern for satisfying one’s external and/or internal customers.&nbsp;</li>
<li>Exceptional analytical, organizational and communication skills.&nbsp;</li>
<li>Self-motivated and independent worker.&nbsp;</li>
<li>Results oriented with proactive and methodical approach to problem solving.&nbsp;</li>
<li>Able to multi-task and work under pressure against tight deadlines and changing priorities.&nbsp;</li>
<li>Must be a team player with ability to work closely with diverse groups and working styles.&nbsp;</li>
<li>Ability to establish and maintain effective business relationships.&nbsp;</li>
<li>Flexibility and willingness to work extended hours, when required.&nbsp;</li>
<li>Stay abreast of industry trends and technology advancements.</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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