Duty Manager Integrated Operations Centre

Role Introduction

Reports to : Head of Integrated Operations Centre

Departments: IOC - Integrated Operations Centre

The role of Integrated Operations Centre (IOC) is to ensure disruptions to the published schedule are kept to a minimum where possible. This process requires IOC to make timely decisions to ensure on-time performance of the operation, while balancing costs and objectives of each functional department within the company that plays a part in delivering superior customer service.
 
Your key role in IOC is the decision maker who leads and directs the day-to-day function of the Centre during your designated shifts.

Key Responsibilities

• Ensuring safety and security in the operation for Cathay Pacific and Air Hong Kong
• Managing day-of-operations issues that affect schedule integrity, ensuring rapid recovery
• Identifying and resolving all potential issues within the 7-day IOC control period in a proactive manner
• Making well-informed decisions, balancing operational, engineering and commercial needs
• Providing the initial E&A response until the Crisis Response Centre is established and acting as the IOC representative in the CRC when Head of IOC is unavailable
• Liaising closely with FOP Line Operations to ensure that operational policies and procedures are implemented in accordance with company requirements
• Leading the IOC Operations Control team, and working closely with Crew Operations, Flight Dispatch, Engineering, Customer Journey & Recovery, HKIA Hub Control, Cargo and outport personnel to maintain schedule integrity
• Representing IOC in various meetings and presentations
• Assisting Head of IOC, Head of IOC Transformation and GMIOC with company projects

Requirements

• Minimum 10 years experience in IOC, with in-depth knowledge and understanding of the needs and requirements in various areas such as flight planning, crewing, engineering and customer services 
• Proven decision making, analytical and problem solving skills 
• Excellent communication and interpersonal skills 
• Ability to lead and be a strong team player 

Application Deadline: 3 Sep 2024

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.