Duty Manager Maintenance Operation Control (m/f/x)

Would you like to be part of the most international company in the world? A company operating in more countries than any other who have pioneered cross border express shipping since 1969.

Do you want to make a difference? Then join our insanely customer-centric team.

You like to know more: European Air Transport Leipzig - Hub Leipzig - Deutschland (dhl.com)

European Air Transport Leipzig GmbH (EAT) is a subsidiary of Deutsche Post DHL Group. We are both a maintenance company and a cargo airline and are currently responsible for the aircraft maintenance of 32 Airbus A300-600, 5 Airbus A330, 32 Boeing B757, 26 Boeing B767 and 24 Boeing B777 at our locations in Leipzig, Frankfurt, Cologne and throughout Europe.
Are you as enthusiastic about aircraft as we are? With us, you'll make sure that our airplanes can move their cargo safely and on time all over the world.
YOUR TASKS

• Monitoring and maintaining airworthiness in 24/7 operations, as well as ensuring punctual flight operations from a technical perspective.
• Ensuring compliance with all aviation regulations (LBA/EASA) and other approved internal EAT procedures (such as MOE, CAME) or those of the respective operators.
• Single point of contact for the managed fleets; continuous overview of the technical status, reporting of status, communication of acute changes to relevant departments, and technical support for the operators.
• Ensuring goal-oriented communication between MOC, FOC, and flight crews with the respective means according to internal guidelines.
• Monitoring ongoing and planned maintenance in the +72-hour range at all stations.
• Examination of incoming maintenance documentation, including the release of the aircraft (CRS).
• Acceptance of the aircraft for flight operations (according to process description - active handover to flight operations).
• Proactive management of emerging problems and hazards for punctual operation.
• Examination, assessment, and approval of the deferral of discrepancies, as well as monitoring of the corresponding entries into the MIS. European Air Transport Leipzig GmbH For internal use only TP_EAT_HR_037 | Rev01 2/3
• Continuous monitoring of deferred discrepancies and those resulting in operational restrictions for the operation.
• Support of support departments (including Engineering, STEP, AV, Logistics, Troubleshooting) to make the aircraft available to the network as quickly as possible.
• Communication with aircraft crews in case of technical problems to ensure reliable operation and prevent delays or cancellations.
• Assisting the "Daily Planner" in planning aircraft routes and coordinating maintenance activities to ensure the aircraft is operational within the planned schedule and available to the DHL network.
• Ensuring solution-oriented communication between all departments involved in the fault resolution process (AOG Recovery).
• The Duty Manager MOC is always able to provide information on ongoing AOGs.
• Ensuring rapid restoration of airworthiness through effective coordination and monitoring of the AOG situation.
• Examination and approval of short-term requested aircraft changes.
• Notification to the maintenance operation in case of changes in flight planning. Tracking and management of technical delays.
• Coordination and support of third-party activities as needed at external stations. Team duty and vacation planning with the Manager MOC.
• Planning of the team's training and further education with the Manager MOC. Taking on special tasks, participating in cross-functional projects, and contributing to the development of internal processes.

YOUR PROFILE

• Completed degree or extensive relevant professional experience in aviation.
• Minimum of five years of experience in the field of aircraft maintenance or aircraft maintenance.
• Knowledge of aviation laws (EASA, LBA regulations), airworthiness, and operational procedures during flight operations.
• Understanding of aircraft maintenance intervals, maintenance planning, and coordination of maintenance work.
• Holder of a Part 66 CAT B1 or CAT B2 license for aircraft maintenance.
• An EAT-relevant type endorsement or equivalent is desirable.
• Flexibility, excellent interpersonal skills, problem-solving and decision-making abilities, effective communication.
• High resilience and the ability to assess problems and make timely decisions in stressful situations.
• Structured approach in a complex environment while adhering to priorities.
• Proficient in English both verbally and in writing.
• Familiarity with MS Office and programs such as AIMS, TRAX, AMOS, Netline is desirable.
• Service orientation and customer-focused behavior.
• Determination and punctuality.
• Willingness to undergo professional development.
• Ability to work in shift rotations.

OUR OFFER

• Working at a Great Place to Work® for the world's most awarded TOP Employer 2023
• An exciting and challenging role in an international working environment with a tangible corporate culture
• Modern facilities with growing structures
• Permanent job with job security
• Development opportunities
• Sound and comprehensive induction into the DHL Express world including start-up training
• Group-wide employee promotions, employee discounts and offers
• Low-cost job ticket for buses and trains
• 24-hour employee canteen and free beverages
• Collectively agreed salary with potential for increase plus night shift, weekend and holiday bonuses
• Job bike incl. e-bikes
• Free bus transfer between Schkeuditz S-Bahn station and EAT Leipzig GmbH
• Preventive and health programs

BECOME PART OF THE TEAM
We look forward to receiving your application via our online system.

Your contact person is Magdalena Brockmann. If you need any other information, please contact her by calling +49 (0) 341 4499 1752.

MENSCHEN VERBINDEN. LEBEN VERBESSERN.
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