Manager, Airport Operations

Description

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Actively support and supervise the daily Operations at Frankfurt Airport to ensure safe and secure Service to all Stakeholders.

Responsibilities:

Operational, Administrative and Commercial responsibility including the following activities, keeping main Corporate Priority, safety first and last 100% at all times in mind: 

• Supervision of Air Canada’s local Management and Agent team at Frankfurt Airport concerning above and below the wing activities on a daily basis such as Passenger Services (Check-in, Ticket Desk, Concierge Service, VIP Service, Lounge Service, Gate Handling, Safety and Security Checks), Baggage Services, Load Control, Aircraft Cleaning, Fuel Services, Maintenance Services. 
• Lead, coach and coordinate the activities of Air Canadas local management team. 
• Implementation and audit of Air Canada SOPs (Standard Operating Procedures) and regular follow up meetings with Stakeholders internally and externally. 
• Ensure a high quality and safe level of Customer Service especially in case of irregular Operations (delays, cancellations, Denied Boarding Cases, etc.) adhering to local Laws, Canadian Law and internal policies and procedures. 
• Coordinate daily activities with SOC, Dispatch etc., Flight OPS, Crew Scheduling etc. when needed (especially during IRROPS). 
• Coordinate Emergency Response Procedures with HQ and Star Alliance Partners as well as Airport Authority and Handling Agents. Maintain accurate Manuals and participate in Emergency Procedure Training. 
• Optimize on-time performance involving all relevant Stakeholders. 
• Monitor results (OTP, PAWOB, Overcatering, etc.) and implement corrective actions where required. Work closely with HQ Team to achieve goals and optimize results. 
• Ensure regular communication with all Air Canada agents in order to maintain high level of quality. 
• Support Agents during training for new staff, i.e. hold product and services workshops. 
• Support and participate in negotiating ground handling contracts to ensure a cost-efficient and safe operation 
• Finance: Budgeting Costs and Revenues, maintain Budgets, Cost Control, Accounting activities. 
• Coordination with various Authorities such as Airport Authority, Federal Office of Civil Aviation, Slot coordination, Air Traffic Control, Police, etc. Represent Air Canada at meetings and workshops with these Authorities. 
• Coordinate activities with Star Alliance Partners at Frankfurt Airport making sure CodeShare Agreements and procedures are correctly reflected. Attend SAAT meetings to defend Air Canada’s interests at Frankfurt Airport. 
• Represent Air Canada at monthly AOC meetings and defend its interests at Frankfurt Airport.

Qualifications

• Bachelor’s degree or equivalent in a relevant field. 
• At least 5 years of experience in an airline leadership role.  
• Minimum 7 years of significant experience in the management of ramp operations and safety; Knowledge of AC operations is a plus. 
• Strong understanding of airport operations and passenger movements. 
• Ability to manage multiple tactical and strategic projects.
• Excellent verbal and written communication skills with the ability to converse with Senior Management and high-ranked external figures.
• Demonstrate passion for travel. 
• Right to live and work in Europe.

Conditions of Employment:

• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Bilingual (German and English)

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.