Operations Control Centre Duty Supervisor

Join airBaltic, apply for Operations Control Centre Duty Supervisor

Salary: 2400- 2650 EUR gross

Work model: Onsite

Hours: Full time in shifts

Location: airBaltic Headquarters

Open positions: 1

As an Operations Control Centre Duty Supervisor, you will play a crucial role in overseeing the seamless execution of aircraft operational tasks. In this role, you'll make key decisions that prioritize safety, punctuality and cost-effectiveness. Enjoy a competitive salary, round-trip travel benefits, comprehensive health coverage, and opportunities for professional growth. Apply now and come under our wing!

We will entrust you to

• Provide inspired leadership within the airBaltic Operational Control Center (OCC), upholding to our brand values and overall standards
• Oversee and coordinate all operational activities, ensuring efficient performance of OCC agents throughout the shift
• Make strategic and precise decisions in handling irregularities to maintain the highest standards of safety, efficiency, and punctuality while optimizing financial outcomes
• Ensure compliance with regulatory requirements, airline policies, and safety management system standards, recommending updates if necessary
• Identify operational challenges and opportunities, reporting them to the Direct Supervisor for resolution
• Act as a member of the Emergency Response Organization (ERO) and Special Assistance team, ensuring safety and well-being of passengers and crew
• Cover for Flight Coordinators (FOC) when needed, ensuring uninterrupted operational continuity

What you will need to succeed

• Bachelor's degree, preferably in Business Administration or Logistics
• At least 3 years of experience in airline industry
• Excellent skills in aviation operations management and service provision
• Strong computer skills, including proficiency with MS Office applications (particularly Excel and Word)
• Excellent written and verbal communication skills in Latvian and English; fluency in other languages will be considered advantage
• A combination of strategic, operational, and commercial thinking
• Ability to manage conflicts, solve problems proactively, and make independent decisions
• Outstanding communication and interpersonal skills, fostering strong internal and external relationships
• Experience in crisis management and ability to execute contingency plans effectively