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Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline. &nbsp;Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team. &nbsp; The Customer Experience Manager role will provide the opportunity to work in various areas such as: &nbsp;Station Operations Center, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning &amp; In-Terminal Operations. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IAMAW &amp; Unifor). Your deliverables will include:&nbsp;
<ul>
<li>Representing our brand and company vision for customer service excellence;&nbsp; </li>
<li>Understanding our internal and external customers by anticipating needs and delivering on promises; </li>
<li>Caring for our customers in difficult situations; </li>
<li>Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best,&nbsp; </li>
<li>Managing front line unionized employees belonging to both Unifor and IAMAW &nbsp; </li>
<li>Working indoors or outdoors if applicable; </li>
<li>24-hour Airport operations will require shift work/weekends and holidays;</li>
</ul>Qualifications <ul>
<li>Possess at least a high school diploma &nbsp; </li>
<li>A minimum of two years previous people management experience; </li>
<li>Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance; </li>
<li>Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays); </li>
<li>Ability to successfully obtain a Restricted Area Identity Card (RAIC) &amp; Airside Vehicle Operator’s Permit&nbsp; </li>
<li>Must have a full valid driver’s license;</li>
<li>Ability to lift 50lbs; </li>
<li>Ability to walk long distances and stand for long periods; </li>
<li>Effective Decision Making in a timely manner during stressful situations </li>
<li>Strong interpersonal skills (organizational, team oriented &amp; focused) </li>
<li>Entrepreneurial &amp; self-managed abilities; </li>
<li>A genuine passion for creating and leading a global top ten Airline customer and employee experience ; </li>
<li>Ability to develop trust and rapport while providing employees performance coaching; </li>
<li>An entrepreneurial, energetic and tenacious attitude;&nbsp; </li>
<li>Ability to adapt to new technology and to share that knowledge;</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements Based on equal qualifications, preference will be given to bilingual candidates. Diversity and Inclusion Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Experience Manager - Airports
  

Description Location: Winnipeg, MB, Canada (Onsite)&nbsp;&nbsp;
Starting Salary: $38.35/hour to $41.77/hour
Branch: Airports North America&nbsp;&nbsp;
Category: Unionized (IAMAW) 
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is presently looking for for a dynamic individual to fill a permanent full- time position as a Ground Support Equipment (GSE) Mechanic.
The GSE maintenance professionals should have the following skill sets:
<ul>
<li>Knowledge of drive-trains, diesel and gasoline engines. Working knowledge of electrical and hydraulic systems, metal fabrication and welding would be an asset.</li>
<li>Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.</li>
<li>Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, in a fast-paced environment.</li>
</ul>
Your benefits 
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:&nbsp;


<ul>
<li>Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service. </li>
<li>We value your&nbsp;wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family. </li>
<li>Training and development tools to help unlock your full potential.&nbsp;</li>
</ul>

Qualifications <ul>
<li>High School diploma.</li>
<li>Must have 310S, 310T, OR Red Seal.</li>
<li>Valid Automotive Service Technician, Commercial Transport Mechanic or Heavy-Duty Mechanic trades certification.</li>
<li>Inter-Provincial Red Seal. </li>
<li>A minimum of five (5) years’ experience in the trade.</li>
<li>Able to successfully pass the pre-employment qualifying exam.</li>
<li>Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.</li>
<li>Candidates must be eligible to work in the country of interest at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to the Transport Canada site for more details.</li>
</ul>
Assets
<ul>
<li>Advanced Fuel Injection &amp; Diesel Engine Tune-Up certificates/licenses.</li>
<li>Air Conditioning and Refrigeration certificates/licenses.</li>
<li>Propane Fuel Systems certificates/licenses.</li>
<li>Automotive Inspection certificate/licenses.</li>
<li>Previous experience maintaining mobile ground power (generators), air conditioners (up to 110 ton), air start units (compressors up to 250 cfm), but will also consider experience in Farm or Heavy Industrial equipment.</li>
<li>Current security clearance</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Ground Support Equipment Technician – (CAT 23)
  

Description Location: Winnipeg, MB, Canada (Onsite)&nbsp; Starting Salary: $22.44/hour&nbsp; Branch: Controller&nbsp; Category: Unionized (IAMAW - Finance)
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.&nbsp;
Winnipeg Finance is looking for new team members to join our exciting and growing Branch. &nbsp;Are you interested in expanding your skills within a Branch that provides financial support for continued education and encourages growth into other areas and positions within the Branch?
The Winnipeg office of Air Canada is the global accounting center for Air Canada, which also manages the related passenger revenue accounting and sales systems, general accounting and consolidated financial reporting requirements of Air Canada.&nbsp; The office is comprised of about 150 accounting and information system professionals.&nbsp; We work in a fast-paced environment with many exciting digital and e-commerce initiatives underway.&nbsp; We offer flexible start times and a mix of in person and remote work.
The current starting salary is $22.44/hour as per the IAMAW Finance Collective Agreement.&nbsp; Regularly scheduled pay advancements up to $26.54/hour, or higher in the event of promotion or growth into other positions.
Work schedule : Full-time Monday to Friday with flexible start time between 07:00am and 10:00am, with specific start times designated during training and other operationally required time periods.&nbsp; Once probation has been successfully completed, option to work a hybrid work schedule mixing in person and remote work, subject to ongoing review.&nbsp; 
Benefits &amp; Privileges
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
<ul>
<li>Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.&nbsp;</li>
<li>We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.</li>
</ul>
Description
Responsible for providing excellent service to our customers that are requesting a refund or other forms of credit; you will accurately apply Air Canada policies and tariffs to determine the customer’s eligibility for a refund or credit. 
<ul>
<li>Perform refund and credit functions in accordance with clearly defined procedures.</li>
<li>Provide professional, proficient service to external customers such as Travel Agencies, other airlines and Insurance companies.</li>
<li>Liaise with various internal departments such as Customer Relations, Reservation and Baggage Services.</li>
<li>Perform tasks based on provided training, reference documentation, and standard processes.</li>
<li>Determine refunds using manuals, tariffs, or other sources for pricing/investigation/determination.</li>
<li>Correspond with customers via email and on the telephone.</li>
</ul>Qualifications <ul>
<li>Travel and Tourism Diploma</li>
<li>Minimum one (1) year office experience</li>
<li>Airline or travel industry experience an asset</li>
<li>Ticketing knowledge: Fares, Fare rules, taxation</li>
<li>Tariff training</li>
<li>Codes: Airline and City</li>
<li>GDS experience or Reservation system experience</li>
<li>Strong customer service skills</li>
<li>Ability to represent the airline with professionalism</li>
<li>Strong communication skills both written and verbal</li>
<li>Representing the best of the Air Canada Brand</li>
<li>Ability to not just multitask but to also anticipate process before directed to do so</li>
<li>Proficient in Microsoft Office</li>
<li>Ability to work independently and in a team environment</li>
<li>Ability to prioritize duties and use good judgement</li>
<li>Bilingual</li>
<li>Accounting, an asset</li>
</ul>
Conditions of Employment
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates. 
Diversity and Inclusion 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.&nbsp;


    Intermediate Finance Agent – Refunds
  

Description &nbsp;

Location:&nbsp;Quebec, QC, Canada (Onsite)&nbsp; Starting Salary: $21.11/ hour (Full Time)&nbsp;
Branch: Airports Canada &amp; CX Strategy
Category: Unionized (IAMAW)
Job type: Full-time

&nbsp;
Plus shift premiums: Afternoon - $0.50 for each hour worked between 18:00 and 23:00. Midnight - $1.00 for each hour worked between 23:00 and 6:00.&nbsp; 
&nbsp;


No previous experience required.&nbsp;
What will you do today?&nbsp;

As a dynamic team member, you collaborate with your crew to efficiently onload and offload aircraft, ensuring safe and on-time performance. You may find yourself working functions that include baggage, connecting passenger's bags or right out on the tarmac performing a symphony of tasks leading to a successful operation.&nbsp;
&nbsp;
What will you find with us? &nbsp;
<ul>
<li>
Wellbeing: Every aspect of your wellbeing and of your family, matters to us. Our benefits go much further than the standard health, dental and pension. We want to give you support across all areas of your lifestyle – from your finances with our annual profit sharing award, to your mental health.
</li>
<li>
Flexibility: As you gain seniority, you can opt to trade shifts and build a pattern to fit your life.&nbsp;
</li>
<li>
Travel:&nbsp;Keen to explore the world? Want to visit family and friends overseas? Our travel privileges give you, your family and your friends special rates so you can fulfill your travel dreams. &nbsp;
</li>
<li>
Diversity: You’ll find a real mix of people in our ground crew family. Here, you’ll do something different, with someone different, every single shift. &nbsp;
</li>
<li>
Training: You don’t need airline, airport or aviation experience. Everyone starts with a fully paid, full-time, five to seven week training program. And if you feel you want to take your aviation career in a new direction, we’ll support you with training, development and tuition reimbursement.&nbsp;&nbsp;
</li>
</ul>


Qualifications 

Job requirements&nbsp;&nbsp;



At our workplace, teamwork is essential for maintaining the smooth operation of our fleet. This physically demanding role involves active movement both on the airside and in the baggage room. Since our operations run year-round, you must be ready to work in all weather conditions.&nbsp;


To join us, you must have:&nbsp;&nbsp;


<ul>
<li>Eligibility to work in Canada&nbsp;&nbsp;</li>
<li>A valid driver’s license – driving heavy equipment on the airside will be required&nbsp;</li>
<li>Ability to lift 70lbs repetitively&nbsp;</li>
<li>To pass a medical evaluation, including a drug and alcohol test&nbsp;&nbsp;</li>
<li>Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program     &nbsp;</li>
<li>Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)    &nbsp;</li>
<li>Ability to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details&nbsp;</li>
<li>Safety and security conscious&nbsp;</li>
<li>Strong communication and ability to work in a team on a daily basis&nbsp;</li>
</ul>


 <a href="https://careers.aircanada.com/jobs/7266686-ramp-agent-station-attendant-airport" target="_blank">APPLY NOW</a>&nbsp; 


Take a look at this video to see what our Ramp Agents get up to: <a href="https://youtu.be/4yGhZukonN8" target="_blank">https://youtu.be/4yGhZukonN8</a>&nbsp;


Diversity and inclusion: 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.&nbsp;&nbsp;


As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.



Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.&nbsp;


    Ramp Agent (Station Attendant) – Airport - In anticipation of
  

Description 

Location: Montreal, Starting Salary: $23.36/ hour for Full Time&nbsp;&nbsp;


Branch: Cargo&nbsp;


Category: Unionized (IAMAW) 


Plus shift premium : &nbsp; Evening shifts (between 18:00 and 23:00) – $0.50 per hour &nbsp; Night shifts (between 23:00 and 6:00) – $1.00 per hour&nbsp;&nbsp;&nbsp;



The opportunity:&nbsp;
We have an exciting opportunity for you! Air Canada is looking for Ramp Agents (Station Attendants) to join our airside operations team at the Montreal&nbsp;Airport. There is lots of variety involved in this stimulating position, so you’ll need to be highly adaptable as you’ll be playing a key part in ensuring that our aircrafts are ready for a safe, secure and on-time departures.
If you love working in a fast paced team environment, problem-solving, and helping others, book your seat today and take your career to new heights.&nbsp;
What your day-to-day looks like: 
&nbsp;As a Ramp Agent (Station Attendant), you will be managing baggage and freight, plus operating a variety of equipment. You will also be: &nbsp;
<ul>
<li>Driving and operating aircraft servicing vehicles and equipment&nbsp; </li>
<li>Marshalling or towing aircraft to gate positions for passenger boarding and deplaning&nbsp; </li>
<li>Safely and efficiently handle all cargo/mail through our facilities&nbsp; </li>
<li>On-loading and off-loading cargo/mail to and from our aircrafts&nbsp; </li>
<li>Preparing aircraft for arrival and departure.&nbsp; </li>
<li>There are also several support positions within the operation </li>
<li>Take a look at this video to find out more about the Ramp Agent role: <a href="https://www.youtube.com/watch?v=4yGhZukonN8" target="_blank">https://www.youtube.com/watch?v=4yGhZukonN8</a></li>
</ul>
What will you find with us? &nbsp;
<ul>
<li>Wellbeing: Every aspect of your wellbeing and of your family, matters to us. Our benefits go much further than the standard health, dental and pension. We want to give you support across all areas of your lifestyle – from your finances with our annual profit-sharing award, to your mental health. &nbsp; </li>
<li>Flexibility: As you gain seniority, you can opt to trade shifts and build a pattern to fit your life.&nbsp; </li>
<li>Travel:&nbsp;Keen to explore the world? Want to visit family and friends overseas? Our travel privileges give you, your family and your friends special rates so you can fulfill your travel dreams. &nbsp; </li>
<li>Diversity: You’ll find a real mix of people in our ground crew family. Here, you’ll do something different, with someone different, every single shift. &nbsp; </li>
<li>Training: You don’t need airline, airport or aviation experience. Everyone starts with a fully paid, full-time, five-to-six-week training program. And if you feel you want to take your aviation career in a new direction, we’ll support you with training, development and tuition reimbursement. &nbsp;</li>
</ul>Qualifications Teamwork is critical here. We work together safely and efficiently to keep our fleet moving. It’s a physically active role that requires you to be out in the runway or luggage room all year round, so you must be prepared to work in any weather. &nbsp;
To join us, you must have: &nbsp;
<ul>
<li>Eligibility to work in Canada &nbsp;</li>
<li>A valid driver’s license &nbsp;&nbsp;</li>
<li>Availability to work in shifts &nbsp;&nbsp;</li>
<li>Ability to lift 70lbs &nbsp;&nbsp;</li>
<li>To pass a medical evaluation, including a drug and alcohol test &nbsp;</li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details&nbsp;</li>
</ul>
APPLY NOW &nbsp;
Diversity and inclusion:&nbsp;
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. &nbsp;
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.&nbsp;
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.&nbsp;


    Ramp Agent (Station Attendant) - Cargo
  

Description Location:&nbsp;Québec,&nbsp;QC, Canada&nbsp;(On-site)&nbsp; Starting&nbsp;Salary:&nbsp;$17.30/hour&nbsp; Branch: Airports Canada &amp; CX Strategy Category:&nbsp;Unionized (UNIFOR)&nbsp; Job type: Part-Time 

The opportunity &nbsp;


Right now, Air Canada is looking for Customer Experience Specialists to join our team at the Quebec&nbsp;Airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by assisting passengers at airport counters and gate locations.   &nbsp;


&nbsp;If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.  &nbsp;


What your day-to-day looks like: &nbsp;
As a Customer Experience Specialist at the Quebec City  airport, you will be part of a vibrant and diverse team representing Air Canada as Ground Hosts and Hostesses. You will also:  &nbsp;
<ul>
<li>Conduct customer check-in, and prepare and issue boarding passes&nbsp;</li>
<li>Assist pre-boarding customers and provide information on flight schedules and routes  &nbsp;</li>
<li>Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims&nbsp;</li>
<li>Active movement throughout the airport to attend to the assigned work area&nbsp;</li>
</ul>
 &nbsp;Take a look&nbsp;at this video to find out more about the Customer Experience Specialist role: <a href="https://youtu.be/aTKy5mJ3fdE" target="_blank">https://youtu.be/aTKy5mJ3fdE</a>  &nbsp;
&nbsp;Your benefits &nbsp;
&nbsp;As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:   
<ul>
<li>Air Canada staff love to&nbsp;travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.</li>
<li>We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family  </li>
<li>Training and development tools to help unlock your full potential. </li>
</ul>
Qualifications Skills and experience required
<ul>
<li>Availability to attend and successfully pass a five (5) to six (7) weeks full-time paid</li>
<li>Availability to work in shifts</li>
<li>Previous customer service experience</li>
<li>Excellent communication and teamwork skills</li>
<li>Proven problem resolution skills and the ability to effectively multi-task</li>
<li>The ability to work within strict timelines in order to maintain on-time departures</li>
<li>Eligible to work in Canada</li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.</li>
</ul>
Linguistic Requirements
Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.
Let your career take flight
Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.
APPLY NOW
Diversity and inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted


    Bilingual Customer Experience Specialist - Airport - Permanent Part Time - In anticipation of
  

Description Location: Ottawa, ON, Canada (onsite)&nbsp; Starting Salary: $17.30/hour&nbsp; Branch: Airports Canada &amp; CX Strategy&nbsp; Category: Unionized (UNIFOR)&nbsp; 
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.&nbsp; 
The position is located at the Ottawa Airport.&nbsp; 
Permanent full-time employment is 40 hours per week. The current salary is $17.30/hr as per the collective agreement.&nbsp;
Position Summary&nbsp; 
<ul>
<li>The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience. &nbsp; </li>
<li>This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services. &nbsp; </li>
<li>The position is modeled after concierge service found in 5-star hotels. &nbsp; </li>
<li>The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints.&nbsp; </li>
<li>A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.&nbsp; </li>
</ul>
Key Concierge Activities&nbsp; 
<ul>
<li>Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.&nbsp; </li>
<li>Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.&nbsp; </li>
<li>Greet and assist all high value/high profile customers.&nbsp; </li>
<li>Offer assistance for any special needs.&nbsp; </li>
<li>Monitor connections and proactively initiate re-bookings as required.&nbsp; </li>
<li>Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.&nbsp; </li>
<li>Maintain and update Concierge library of reference material and daily log.&nbsp; </li>
<li>Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.&nbsp;</li>
</ul>Qualifications Technical:&nbsp; 
<ul>
<li>Knowledge and experience as a Customer Experience Specialist – Airport would be considered an asset. &nbsp; </li>
<li>Superior knowledge of airline service information and airport procedures would be considered an asset. &nbsp; </li>
<li>Strong knowledge of local city attractions, events, hotels, restaurants and services.&nbsp; </li>
<li>Ticketing experience would be considered an asset. &nbsp; </li>
<li>Microsoft office (word, Excel, PowerPoint, and Outlook).&nbsp; </li>
</ul>
Behavioral:&nbsp; 
<ul>
<li>Excellent customer service skills. &nbsp; </li>
<li>Strong desire to consistently exceed customer expectations while providing personalized service. &nbsp; </li>
<li>Proactive, take-charge attitude in resolving problems with creative solutions. &nbsp; </li>
<li>Good sense of judgment in balancing customer interests with company policy. &nbsp; </li>
<li>Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements. &nbsp; </li>
<li>Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time. &nbsp; </li>
<li>Impeccable grooming, excellent organization skills, strong attention to detail. &nbsp; </li>
<li>Excellent attendance record. &nbsp; </li>
<li>Willing and able to work in a team environment and be a team player.&nbsp; </li>
</ul>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.&nbsp; 
Work Condition:&nbsp; 
This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.&nbsp; 
Linguistic Requirements:&nbsp; 
This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English.&nbsp; Candidates fluent in English, French and one or more of the following languages is considered an asset: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or Greek&nbsp; 
Diversity and Inclusion&nbsp; 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.&nbsp; 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.&nbsp; 
Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.&nbsp;


    Concierge - In anticipation of
  

Description Location: St. John's, NL&nbsp;, Canada&nbsp;(On-site)&nbsp; Starting&nbsp;Salary:&nbsp;$17.30/hour&nbsp; Branch: Airports Canada &amp; CX Strategy Category:&nbsp;Unionized (UNIFOR) &nbsp;
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The position is located at the St. John's International&nbsp;Airport.
Permanent full-time employment is 40 hours per week. The current salary is $17.30/hr as per the collective agreement.&nbsp;
Position Summary
<ul>
<li>The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience.</li>
<li>This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services.</li>
<li>The position is modeled after concierge service found in 5 star hotels.</li>
<li>The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints</li>
<li>A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.</li>
</ul>
Key Concierge Activities
<ul>
<li>Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.</li>
<li>Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.</li>
<li>Greet and assist all high value/high profile customers.</li>
<li>Offer assistance for any special needs.</li>
<li>Monitor connections and proactively initiate re-bookings as required.</li>
<li>Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.</li>
<li>Maintain and update Concierge library of reference material and daily log.</li>
<li>Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.</li>
</ul>Qualifications Technical:
<ul>
<li>Knowledge and experience as a Customer Experience Specialist - Airport, would be considered an asset.</li>
<li>Superior knowledge of airline service information and airport procedures would be considered an asset.</li>
<li>Strong knowledge of local city attractions, events, hotels, restaurants and services.</li>
<li>Ticketing experience would be considered an asset.</li>
<li>Microsoft office (word, Excel, PowerPoint, and Outlook)</li>
</ul>
Behavioral:
<ul>
<li>Excellent customer service skills.</li>
<li>Strong desire to consistently exceed customer expectations while providing personalized service.</li>
<li>Proactive, take charge attitude in resolving problems with creative solutions.</li>
<li>Good sense of judgment in balancing customer interests with company policy.</li>
<li>Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements</li>
<li>Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time.</li>
<li>Impeccable grooming, excellent organization skills, strong attention to detail.</li>
<li>Excellent attendance record.</li>
<li>Willing and able to work in a team environment and be a team player.</li>
</ul>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.
Work Condition:
This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.
Linguistic Requirements:
This position requires linguistic fluency. Priority will be given to candidates completely fluent in English.
Candidates fluent in English, French and one or more of the following languages will also be considered: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest, however, only those selected to continue in the process will be contacted.

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is Canada's largest full-service airline and the largest provider of scheduled passenger services in the Canadian market, the Canada-U.S. transborder market and in the international market to and from Canada.&nbsp;
We are currently going through an exciting period of international growth and are seeking a highly motivated and team-driven individual. Licensed Aircraft Engineers are responsible for Line Maintenance as instructed by CSE, or delegate on Air Canada and Customer aircraft. The role will be full-time, based at our Aircraft Maintenance offices at T2B, London Heathrow Airport with free perimeter parking. Air Canada offers a competitive salary and benefits package. Join Air Canada’s innovative and diverse workforce and watch your career take flight! &nbsp;
Accountabilities (Responsibilities):&nbsp;
<ul>
<li>Self-starter with an ability to show initiative and to make independent decisions, especially in high pressured situations. &nbsp;</li>
<li>Team player with effective communication skills and strong customer focus&nbsp;</li>
<li>Ability to develop and write clear, concise technical descriptions, instructions, information sheets and reports.&nbsp;</li>
<li>Pride in accuracy and good work presentation to the satisfaction of internal customers.&nbsp;</li>
<li>Strong analytical skills and ability to co-ordinate details to successful conclusion&nbsp;</li>
<li>Be focused on safety and quality. &nbsp;</li>
</ul>
Efforts:&nbsp;
<ul>
<li>Ability to use the correct tools, methods, techniques and equipment required to perform aircraft maintenance.&nbsp;</li>
<li>Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.</li>
<li>Individuals need to be ‘team players’ with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, high stress environment.</li>
</ul>Qualifications Hold a Transport Canada AME License or CAA/EASA B1/B2 licence or FAA Licence.
<ul>
<li>B767 (PW4000/CF6), A330 (RR Trent), B777 (GE90), A320 (CFM56), B787 (Gen X)/Trent 100, B737-8 approvals would be an advantage.&nbsp;</li>
<li>Consideration will be given to an experienced A licence technicians and mechanics, willing to develop into an AME. (Company support will be given to the right candidate(s).</li>
<li>Experience in line maintenance is desirable.</li>
<li>Hold a valid UK/EU driving license (Mandatory)</li>
</ul>
Working Conditions:&nbsp;
<ul>
<li>Willingness to be on call and able to work shifts (including overtime), which may include nights, weekends and Bank Holidays.&nbsp;</li>
<li>Have the right to work in the United Kingdom without restriction.&nbsp;</li>
<li>Able to successfully pass the pre-employment physical and security clearance.</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted


    Licensed Aircraft Engineer
  

Description Location: Toronto, ON Canada (Onsite) &nbsp;&nbsp; Starting Salary: $25.31/hour &nbsp;&nbsp; Branch: Maintenance Category: Unionized (IAMAW)&nbsp;
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This position is responsible and accountable for planning/scheduling the aircraft maintenance activities. The incumbent will ensure that the maintenance plans for assigned aircraft meet all lease, contract, maintenance program, manufacturer and regulatory requirements and ensure that commercial considerations are factored into all maintenance plans.&nbsp;
Responsibilities:
<ul>
<li>Accurately maintain and update maintenance plans for each aircraft assigned</li>
<li>Ensure maintenance requirements meet their regulatory limits</li>
<li>Create, maintain, and close work orders for assigned aircraft</li>
<li>Research material/tooling requirements for scheduled work and ensure availability</li>
<li>Coordinate with the operation’s group to maximize ground time opportunities for&nbsp; maintenance requirements and minimize operational disruptions</li>
<li>Effectively coordinate with other departments, ensuring elements of the scheduled work is met</li>
<li>Communicate downtime requirements for each aircraft assigned, advise other stakeholders, resolve scheduling issues and develop agreements</li>
<li>Escalate unresolved scheduling issues to the Manager</li>
<li>Demonstrates an understanding of safety issues and actively support the SMS program</li>
</ul>
Your benefits&nbsp;
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:&nbsp;
<ul>
<li>Air Canada staff love to travel, and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.&nbsp;</li>
<li>We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.&nbsp;</li>
<li>Training and development tools to help unlock your full potential.&nbsp;</li>
</ul>Qualifications <ul>
<li>Demonstrates problem-solving skills</li>
<li>Excellent knowledge of the airline operational environment</li>
<li>Excellent working knowledge with MS Office programs.</li>
<li>Knowledge of TRAX, Netline, Communicator, AirNav an asset</li>
<li>Demonstrated organizational skills with the ability to work well under pressure, and with changing priorities.</li>
<li>Strong written, verbal and interpersonal communication/negotiation skills.</li>
<li>Good working knowledge of airline standards and regulations.</li>
<li>3-5 years experience in Aircraft Maintenance Planning</li>
<li>Knowledge of Line Maintenance and Airframe Maintenance aircraft check procedures and requirements, an asset.</li>
<li>Previous acting assignments/exposure in above areas an asset.</li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.</li>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.&nbsp;

134 Office, Operations Not specified Jobs