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Job Summary At Porter Airlines, a rewarding pilot career awaits. Elevate your earnings! At Porter, as you operate the modern De Havilland Dash 8-400 turboprops, you will: <ul><li>Earn industry leading Dash 8-400 pay</li><li>Be recognized for your current Years-of-Service (in position) operating the Dash 8-400 at other carriers</li></ul> Join our journey of growth! Porter is expanding at jet-speed, join now and you will benefit from: <ul><li>Quickly moving up in seniority as we welcome over 1,200 new pilots to our team in the next 4 years</li><li>The fastest upgrade possible to a narrow-body jet Captain role in Canada</li></ul> Duties &amp; Responsibilities Our pilots are leaders who work collaboratively with other team members to achieve organizational goals and meet our Flying Refined service standards. We value our environment of communicating openly, honestly, and respectfully with each other. Safety is Porter's #1 priority. Our team members take pride in operating every flight safely, while pilots go above and beyond, holding themselves to the highest personal and professional standards. Behavioural Competencies <ul><li>Concern for Safety: Identifying hazardous or potentially hazardous situations and taking appropriate action to maintain a safe environment for self and others.</li><li>Teamwork: Working collaboratively with others to achieve organizational goals.</li><li>Passenger/Customer Service: Providing service excellence to internal and/or external customers (passengers).</li><li>Initiative: Dealing with situations and issues proactively and persistently, seizing opportunities that arise.</li><li>Results Focus: Focusing efforts on achieving high quality results consistent with the organization's standards.</li><li>Fostering Communication: Listening and communicating openly, honestly, and respectfully with different audiences, promoting dialogue and building consensus.</li></ul> Qualifications <ul><li>Airline Transport Pilot License (Transport Canada) or IATRA</li><li>Minimum 500 hours total time</li><li>Aviation College or University Degree is an asset</li><li>Pilots that do not meet the minimum requirements may be considered based on experience and other factors</li></ul> Location Thunder Bay (Thunder Bay International Airport - YQT) #LI-Onsite Company Description Since 2006, Porter Airlines has been elevating the experience of economy air travel for every passenger, providing genuine hospitality with style, care and charm. Porter's fleet of Embraer E195-E2 and De Havilland Dash 8-400 aircraft serves a North American network from Eastern Canada. Headquartered in Toronto, Porter is an Official 4 Star Airline® in the World Airline Star Rating®. Visit <a href="http://www.flyporter.com" target="_blank">www.flyporter.com</a> or follow @porterairlines on Instagram, Facebook and Twitter.

First Officer DH8 - YQT

Description Location: Ottawa, ON, Canada (onsite)&nbsp; Starting Salary: $17.30/hour&nbsp; Branch: Airports Canada &amp; CX Strategy&nbsp; Category: Unionized (UNIFOR)&nbsp; 
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.&nbsp; 
The position is located at the Ottawa Airport.&nbsp; 
Permanent full-time employment is 40 hours per week. The current salary is $17.30/hr as per the collective agreement.&nbsp;
Position Summary&nbsp; 
<ul>
<li>The primary function of an Air Canada Concierge is to ease the way for our premium customers throughout their entire airport experience. &nbsp; </li>
<li>This role includes all premium customer touch points such as check-in, Air Canada Signature Suite, along with traditional personal services. &nbsp; </li>
<li>The position is modeled after concierge service found in 5-star hotels. &nbsp; </li>
<li>The position is a busy one with duties that vary from day to day depending on the diverse requirements of our top tier premium customers. This includes rebooking flights, answering office emails / phone calls, and resolving customers' complaints.&nbsp; </li>
<li>A Concierge is always helpful, always follows through with a request and always has the right attitude. The Concierge creates a sense of comfort and recognition for our premium customers with a simple philosophy – “If it’s possible, consider it done”.&nbsp; </li>
</ul>
Key Concierge Activities&nbsp; 
<ul>
<li>Identify and review Top Tier/International Business Class reservations in advance of flight departure and/or arrival to ensure that all special service requests have been actioned.&nbsp; </li>
<li>Ensure system wide “personal service” follow-up through communication with the worldwide network of Air Canada Concierges.&nbsp; </li>
<li>Greet and assist all high value/high profile customers.&nbsp; </li>
<li>Offer assistance for any special needs.&nbsp; </li>
<li>Monitor connections and proactively initiate re-bookings as required.&nbsp; </li>
<li>Work closely with Super Elite reservations desk and Customer Relations to facilitate Super Elite customer needs and to resolve service failures.&nbsp; </li>
<li>Maintain and update Concierge library of reference material and daily log.&nbsp; </li>
<li>Develop a network of contacts and resources that can provide assistance in accommodating the diverse requests of our top tier customers.&nbsp;</li>
</ul>Qualifications Technical:&nbsp; 
<ul>
<li>Knowledge and experience as a Customer Experience Specialist – Airport would be considered an asset. &nbsp; </li>
<li>Superior knowledge of airline service information and airport procedures would be considered an asset. &nbsp; </li>
<li>Strong knowledge of local city attractions, events, hotels, restaurants and services.&nbsp; </li>
<li>Ticketing experience would be considered an asset. &nbsp; </li>
<li>Microsoft office (word, Excel, PowerPoint, and Outlook).&nbsp; </li>
</ul>
Behavioral:&nbsp; 
<ul>
<li>Excellent customer service skills. &nbsp; </li>
<li>Strong desire to consistently exceed customer expectations while providing personalized service. &nbsp; </li>
<li>Proactive, take-charge attitude in resolving problems with creative solutions. &nbsp; </li>
<li>Good sense of judgment in balancing customer interests with company policy. &nbsp; </li>
<li>Superior leadership and people skills with a demonstrated ability to make timely decisions and de-escalate disagreements. &nbsp; </li>
<li>Self-motivated with an excellent ability to work under pressure while handling multiple tasks at the same time. &nbsp; </li>
<li>Impeccable grooming, excellent organization skills, strong attention to detail. &nbsp; </li>
<li>Excellent attendance record. &nbsp; </li>
<li>Willing and able to work in a team environment and be a team player.&nbsp; </li>
</ul>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibly of the candidates applying for this position.&nbsp; 
Work Condition:&nbsp; 
This position will include all concierge work areas and will be utilized as the operation requires including operating Porsche executive cars within the Airport property, to transport our customers between gates, and other tasks as assigned. A valid driver's license (G2) in good standing is required and Airside Vehicle Operators License (AVOP) must be obtained and maintained as an employment requirement.&nbsp; 
Linguistic Requirements:&nbsp; 
This position requires linguistic fluency.  Priority will be given to candidates completely fluent in English.&nbsp; Candidates fluent in English, French and one or more of the following languages is considered an asset: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese or Greek&nbsp; 
Diversity and Inclusion&nbsp; 
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.&nbsp; 
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.&nbsp; 
Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted.&nbsp;


    Concierge - Proactive hiring
  

<h4>WHY US?</h4>Avion Express is a narrow-body ACMI (Aircraft, Crew, Maintenance, Insurance) and charter operator. Avion Express provides top-level short and long-term aircraft wet-leasing (ACMI) solutions and also offers its clients aircraft on a charter basis. The company operates an Airbus A320 family aircraft fleet.Avion Express is looking for ambitious professionals to support the company's matters and further development of the company. The position is based in Vilnius, Lithuania.The company creates a supportive work environment and conditions for employees to grow, both professionally and personally.<h4>ARE YOU READY TO?</h4><ul><li>Analyze and draft legal documents (both in English and Lithuanian);</li><li>Consult on various legal issues, participate in joint multi-departmental projects;</li><li>Assist/represent in negotiations, business meetings, disputes;</li><li>Be accountable to the Chief Legal Officer.</li></ul> <h4>DO YOU HAVE WHAT IT TAKES?</h4><ul><li>University degree in law;</li><li>1+ years of legal work experience;</li><li>Good legal drafting skills;</li><li>Fluency in English and Lithuanian, both spoken and written;</li><li>Ability to communicate efficiently, analytical skills, critical thinking;</li><li>Initiative, attention to details;</li><li>Ability to prioritize and plan your work in a flexible manner while complying with the deadlines;</li><li>Computer literacy.</li></ul><h4>DOES IT SOUND APPEALING?</h4><ul><li>Position, based in Vilnius, Lithuania;</li><li>Friendly atmosphere in a modern business center;</li><li>Competitive salary (starting from 2630 to 4300&nbsp;€ gross, depending on your experience) and social benefits, including health insurance;</li><li>Other benefits: lunch compensation, opportunity to book standby flights, access to the childcare room, gym for your physical and mental health (Mindletic), daily fruits and weekly pastries, birthday day-off, gifts for marriage, childbirth and other significant life occasions;</li><li>Opportunities for professional and personal growth;</li><li>Opportunity to work in a truly international business environment.</li></ul>

Lawyer

<h4>WHY US?</h4>Avion Express is a narrow-body ACMI (Aircraft, Crew, Maintenance, Insurance) and charter operator. Avion Express provides top-level short and long-term aircraft wet-leasing (ACMI) solutions and also offers its clients aircraft on a charter basis. The company operates an Airbus A320 family aircraft fleet.Avion Express is looking for ambitious professionals to support the company's matters and further development of the company. The position is based in Vilnius, Lithuania.The company creates a supportive work environment and conditions for employees to grow, both professionally and personally.<h4>ARE YOU READY TO?</h4><ul><li>To be fully in charge of station warehouse.</li><li>Perform receiving, inspection and binning of daily material/parts deliveries to the warehouse.</li><li>Ensure that parts/materials are properly stored, segregated, labeled and compliant with the current Shelf Life Programs and hazardous materials storage guidelines.</li><li>Plan layout of stockroom, warehouse and other storage areas; Prepare proper shipping documentation for domestic and international carriers.</li><li>Ensure that all parts and materials have the appropriate paperwork in accordance with the company procedures.</li><li>Coordinate with procurement/engineers on duty regarding necessary parts/materials to be prepared for daily maintenance works.</li><li>Perform annual inventory checks of dedicated warehouses.</li></ul><h4>DO YOU HAVE WHAT IT TAKES?</h4><ul><li>Willingness to travel 50% of the time (worldwide).</li><li>B category driving license.</li><li>Ability to work under pressure and follow strict deadlines.</li><li>Attention to details.</li><li>Good knowledge of English (spoken and written).</li><li>Work experience in aviation or logistics (airfreight) organization would be considered an advantage.</li><li>Clear reputation is required. A criminal ;padding:0px;;;;;"&gt;DOES IT SOUND APPEALING?<ul><li>Competitive salary (from 1699 to 2095 eur) and social benefits, including private health insurance.</li><li>Opportunity to book standby flights, access to the childcare room, gym for your physical health in the office building and “gym” mental health (Mindletic app).</li><li>Company and team-building events;.</li><li>Opportunities for professional and personal growth.</li><li>Truly international business environment.</li></ul></li></ul>

Storage Coordinator

WHY US?Avion Express is a narrow-body ACMI (Aircraft, Crew, Maintenance, Insurance) and charter operator. Avion Express provides top-level short and long-term aircraft wet-leasing (ACMI) solutions and also offers its clients aircraft on a charter basis. The company operates an Airbus A320 family aircraft fleet.Avion Express is looking for ambitious professionals to support the company's matters and further development of the company. The position is based in Vilnius, Lithuania.The company creates a supportive work environment and conditions for employees to grow, both professionally and personally.ARE YOU READY TO?<ul><li>Perform receiving, inspection, and binning of daily materials and parts deliveries to the warehouse.</li><li>Maintain proper storage, segregation, labeling, and regulatory compliance of parts and materials to meet aviation industry requirements.</li><li>Prepare accurate shipping documentation for both domestic and international carriers.</li><li>Collaborate effectively within a team while also being able to work independently.</li></ul>DO YOU HAVE WHAT IT TAKES?<ul><li>Willingness to travel 50% of the time (France).</li><li>Good knowledge of English (spoken and written).</li><li>B category driving license.</li><li>Ability to excel in a fast-paced, ever-changing environment while meeting strict deadlines.</li><li>Exceptional attention to details, ensuring accuracy and compliance in all tasks.</li></ul>DOES IT SOUND APPEALING?<ul><li>Position, which is applicable not only for Vilnius residentials;</li><li>Friendly atmosphere;</li><li>Competitive salary (starting from 2000&nbsp;€ neto, depending on your experience) and social benefits, including health insurance;</li><li>Other benefits: opportunity to book standby flights, access to the childcare room, gym for your physical and mental health (Mindletic), birthday day-off, gifts for marriage, childbirth and other significant life occasions;</li><li>Opportunities for professional and personal growth;</li><li>Opportunity to work in a truly international business environment.</li></ul>

Warehouse Supervisor

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada Cargo is seeking an Analyst, Cargo AI Transformation to help drive our data-driven initiatives. In this role, you will collaborate closely with the Technical Product Managers, acting as a bridge between business needs and analytics solutions. By leveraging your expertise in both business and analytics, you will help enhance customer experience and improve decision-making through innovative AI-driven insights.
Responsibilities:&nbsp;
Business Requirement Definition and Alignment:
<ul>
<li>Participate in the definition of business requirements for Cargo Artificial Intelligence initiatives, including quantitative analysis (value impact evaluation) to support strategic recommendations</li>
<li>Play a key role in establishing the scope of the AI initiatives by conducting stakeholder interviews, documenting their needs, pain points, and synthesizing the results</li>
<li>Provide the link between business needs and advanced analytics capabilities</li>
<li>Support Business Intelligence and Cargo activities to create the link between AI and BI</li>
</ul>
Analytics Design and Execution:
<ul>
<li>Translate business inputs into a plan for the analytics team, guiding model validation and data interpretation. </li>
<li>Responsible for creation and monitoring of value measurement tracking, including visual reports</li>
</ul>
Testing, Communication, and Visualization:
<ul>
<li>Participate in testing of new Cargo AI applications, including monitoring bugs and coordinating with the quality assurance team on improvements </li>
<li>Act as a bridge between business stakeholders and technical specialists; share insights with business stakeholders and collect inputs to verify and iterate analytics results </li>
<li>Develop dashboards and visualizations for presenting results </li>
<li>Work with the UI and UX teams to ensure that the business solution optimizes customer experience</li>
</ul>Qualifications <ul>
<li>University degree required, preferably in Business Administration, Mathematics, Computer Science, Business Analytics, or equivalent experience. </li>
<li>2+ years of experience in a Business Analyst or Business Translator role. </li>
<li>Strong analytical and problem-solving skills, with the ability to work independently and adapt to changing priorities. </li>
<li>Proven ability to build collaborative relationships with stakeholders and cross-functional teams to drive on-time project execution. </li>
<li>Excellent written and verbal communication skills, with a strong desire to work in cross-functional teams. </li>
<li>Demonstrated organizational skills and initiative. </li>
<li>Knowledge of the air cargo industry is an asset. </li>
<li>Experience in computer science or coding (any language) is a plus. </li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Analyst , Cargo AI Transformation
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The ECX Service Manager is a beacon of service excellence, radiating enthusiasm and energy that inspires and excites others. This role is pivotal in setting and maintaining high standards of service across the organization, ensuring consistent and exceptional customer experience.&nbsp;
The ECX service manager leverages data to refine service strategies, collaborates with branch leadership, and promotes a service-oriented culture.
Additionally, they maintain the ECX service hub, engage in continuous learning to stay current with industry trends and customer needs, and act as a service expert to enhance service culture. This role is essential in helping Air Canada achieve our ambition of becoming a Top 10 Global Airline.
This position may be located in Toronto or Montreal.
Responsibilities:&nbsp;
<ul>
<li>Responsible to set, maintain, and evolve Service Standards.</li>
<li>Develop branch-agnostic standards for service across the customer journey.</li>
<li>Identify and implement unique service approaches for specific parts of the customer journey.</li>
<li>Establish stretch service goals to help achieve the organization’s ambition of becoming a Top 10 Global airline.</li>
<li>Leverage data for Service Strategy and draw macro-level insights from customer feedback, industry trends, and NPS data to continuously evolve service standards.&nbsp;</li>
<li>Fine-tune and target service standard strategies based on data.</li>
<li>Collaborate with Operational Branch Leadership to establish two-way feedback channels.</li>
<li>Socialize and manage changes in service standards across operations, ensuring consistency throughout the customer journey.&nbsp;</li>
<li>Collect feedback from branch leaders about employee experiences to improve service culture and delivery.</li>
<li>Promote a Service-Oriented Culture across Operations and foster a culture focused on exceptional service across all branches.</li>
<li>Promote and maintain the ECX Service Hub, a dedicated Engage environment for branch leaders.</li>
<li>Facilitate cross-branch engagement, content consumption, and collaboration as it relates to service standards and customer experience.</li>
<li>Participate regularly in operations immersion to stay current with customer and employee experiences. Integrate insights from these activities into service standards.</li>
<li>Act as an advocate for Customer Service and the Customer Experience Subject Matter Expert.&nbsp;</li>
<li>Represent customer service perspectives in various forums and discussions at Air Canada.</li>
<li>Provide subject matter expertise and guidance to leadership on executing service standards to collectively enhance service culture and mindset across the organization.</li>
</ul>Qualifications <ul>
<li>Bachelor’s degree in hospitality management, or a related field. Customer Experience certification would be an asset. </li>
<li>Minimum of 5 years of experience in customer service, preferably within the airline or travel industry. </li>
<li>Proven track record of setting and maintaining high service standards. </li>
<li>Demonstrated ability to lead and coach teams to enhance service culture. </li>
<li>Strong leadership and interpersonal skills. </li>
<li>Excellent communication and presentation abilities. </li>
<li>Ability to work collaboratively with cross-functional teams. </li>
<li>Strong problem-solving and decision-making skills. </li>
<li>Passionate about customer service and committed to continuous improvement. </li>
<li>Energetic and enthusiastic, with the ability to inspire and motivate others. </li>
<li>Strategic thinker with a focus on achieving long-term goals. </li>
<li>Adaptable and open to change, with a proactive approach to challenges.</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    ECX Service Manager
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As a part of the Non-Air Travel Partnerships group, the Product Owner, Non-Air Travel Products will collaborate with internal stakeholders and vendors to ensure our technology delivers on the overall experience, design, and product vision for Non-Air Travel loyalty products. This will include working with a variety of other branches within Air Canada, such as Currency Management, IT, Digital, Tax, Legal, Marketing, Call Centre and others, to extract and translate their business needs and objectives into actionable requirements for our technology vendors.&nbsp;
This position will be based in Montreal or Toronto and reports to the Manager, Travel Platforms.
Responsibilities:&nbsp;
<ul>
<li>Act as a subject matter expert and “go to” person for Air Canada’s Non-Air Travel Loyalty platform.</li>
<li>Lead the optimization of Non-Air Travel products to maximize customer interaction and conversion.</li>
<li>Act as the primary point of contact for external vendors to ensure requirements are properly executed, proper change and issue management processes are followed, and leadership is regularly updated.</li>
<li>Collaborate with external vendors to ensure their product roadmap incorporates Air Canada’s needs and specifications.</li>
<li>Prioritize and manage the product backlog, ensuring requirements and acceptance criteria are well-refined and aligned with the strategic roadmap.</li>
<li>Oversee the user acceptance criteria and testing for Non-Air Travel loyalty platform releases and deliveries.</li>
<li>Collaborate with the UX/UI design team to create mockups, prototypes, and user stories that effectively communicate design concepts and requirements.</li>
<li>Collaborate with internal Air Canada stakeholders, such as Brand, Marketing, Legal, Finance, Call Centre, Fraud, IT, and Currency Management, to ensure that their needs and objectives are represented as it relates to the Non-Air Travel loyalty and travel technologies.</li>
<li>Collaborate with Product Owners and Product Managers in cross-functional teams, such as eCommerce, Digital and Currency Management teams, to align respective product backlogs, ensure successful technical implementation and account for dependencies.</li>
<li>Lead initiatives for new ways of working together with internal Air Canada stakeholders using new processes and tools.</li>
<li>Conduct market research to identify trends and opportunities for innovation. Recommend and implement enhancements to deliver a world class experience in Air Canada’s loyalty program.</li>
<li>Stay attuned to customer sentiment via feedback forms, call listening, surveys, and member usability testing to understand member pain points and anticipate their needs.</li>
<li>Coordinate campaigns with Marketing and support larger over-arching campaigns.</li>
<li>Track key performance indicators (KPIs) and trends for Non-Air Travel Products.</li>
<li>Support leadership on Program and Roadmap planning.</li>
<li>Support leadership with financial budget and outlook exercises.</li>
</ul>Qualifications <ul>
<li>Bachelor's degree in business, marketing, or a related field.&nbsp; </li>
<li>3+ years of business analysis or product management experience </li>
<li>Proven ability to work in both Agile and waterfall projects </li>
<li>Proven ability to work cross-functionally, communicate succinctly, gain consensus and handle complex deliverables&nbsp; </li>
<li>Strong relationship management skills </li>
<li>Proactive and self-directs work; experience handling multiple time-critical and commercially sensitive projects&nbsp; </li>
<li>Ability to link strategic business needs and technical requirements, using a creative and innovative mindset </li>
<li>Ability to provide clear and effective communication both in technical and business terms </li>
<li>Experience or strong knowledge of the travel industry strongly preferred </li>
<li>Knowledge of Air Canada or airline industry strongly preferred </li>
<li>Loyalty experience a plus, but not required</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Product Owner, Non-Air Travel
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Analyst, Technology Partner, plays a key role in bridging the gap between business needs and IT solutions. They will act as liaison between IT and business stakeholders and translate needs to technology. &nbsp; &nbsp;
The successful incumbent will play a key role in shaping the future of technology in the assigned portfolio and help set the path forward for the end users.
Responsabilities:
<ul>
<li>Act as the key liaison across all functional areas, including business units, IT, and external vendors.&nbsp;</li>
<li>Conduct detailed analysis of business requirements and translate them into technical specifications. &nbsp;</li>
<li>Create successful relationships with business and be a trusted technology partner on issues and aspects related to IT.&nbsp;</li>
<li>Work with appropriate stakeholders to proactively identify and prioritize business requirements for IT and evaluate risks associated with business requests.&nbsp;</li>
<li>Collaborate with Digital &amp; Technology and Delivery &amp; Operations teams to ensure development of solutions that are compatible with company standards.&nbsp;</li>
<li>Work closely with relevant stakeholders to collect and use information for improved operational performance.&nbsp;</li>
<li>Communicate analysis results and make recommendations as it relates to technology solutions to relevant stakeholders. &nbsp;</li>
<li>Provide support for the business analysis and technology/business integration efforts.&nbsp;</li>
<li>Analyze technology trends to determine impact to the achievement of business goals.&nbsp;</li>
<li>Conduct requirement and systems analysis and translate business requirements.&nbsp;</li>
<li>Manage delivery-specific stakeholder expectations within a functional area.&nbsp;</li>
<li>Handle moderate amount of technical complexity, and continuously driving development of effective technical solutions for business challenges within a functional area.&nbsp;</li>
<li>Provide management with economic impact and compliance issues surrounding key business decisions.&nbsp;</li>
<li>Support definition and maintenance of methods, techniques, and calculations for identifying ways to improve technical processes.</li>
</ul>Qualifications <ul>
<li>A relevant University degree/technical certification, and/or relevant experience commensurate to the role.&nbsp;</li>
<li>3+ years of IT technology, operations and people leadership experience in a large company.&nbsp;</li>
<li>Certifications in business analytics, PMI-PBA (Professional in Business Analysis), CBAP (Certified Business Analysis Professional), an asset.&nbsp;</li>
<li>Ability to work effectively under pressure and in rapidly changing environments or uncertain conditions.&nbsp;</li>
<li>Ability to notice, interpret, and anticipate others’ concerns and feelings, and to communicate this awareness empathetically to others.&nbsp;</li>
<li>Demonstrates openness and willingness to adapt to different and new ways of doing things. &nbsp;</li>
<li>Takes responsibility for the results and actively participates in the future direction of the organization.&nbsp;</li>
<li>Demonstrates concern for satisfying one’s external and/or internal customers.&nbsp;</li>
<li>Exceptional analytical, organizational and communication skills.&nbsp;</li>
<li>Self-motivated and independent worker.&nbsp;</li>
<li>Results oriented with proactive and methodical approach to problem solving.&nbsp;</li>
<li>Able to multi-task and work under pressure against tight deadlines and changing priorities.&nbsp;</li>
<li>Must be a team player with ability to work closely with diverse groups and working styles.&nbsp;</li>
<li>Ability to establish and maintain effective business relationships.&nbsp;</li>
<li>Flexibility and willingness to work extended hours, when required.&nbsp;</li>
<li>Stay abreast of industry trends and technology advancements.</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Analyst, Technology Partner - Temporary
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
We are looking for a dynamic individual to provide credible and knowledgeable advice in all areas of Labour Relations, including interpretation of the Collective Agreement, the Canada Labour Code, Health and Safety issues, arbitrations and jurisprudence to management and personnel responsible for bargaining unit employees.
Responsibilities:
<ul>
<li>You will be assisting the Director, Labour Relations, in the negotiations, develop, research and prepare the Company Bargaining Agendas in consultation with line management.&nbsp;</li>
<li>To provide assistance to line management in grievance handling and administration of collective agreements and all other corporate policies applicable to bargaining unit employees.&nbsp;</li>
<li>To liaise with union representatives to promote a co-operative and effective labour relations climate.&nbsp;</li>
<li>To prepare and conduct training on assorted labour relations matters such as the Collective Agreement, Canada Labour Code, attendance, applications of discipline and effective conflict resolution.&nbsp;</li>
<li>To research grievance / arbitration and bargaining issues.&nbsp;</li>
<li>To represent the Company at step 3 grievance and arbitration hearings.&nbsp;</li>
<li>To assist in negotiating major collective agreements and / or to be the Company spokesperson and team leader in negotiating various collective agreements.&nbsp;</li>
<li>To represent the Company at various external agencies, e.g. CLRB, FETCO, HRDC</li>
</ul>Qualifications <ul>
<li>Master’s degree in a related field of study or equivalent work experience and knowledge </li>
<li>Relevant experience in the discipline&nbsp; </li>
<li>Excellent interpersonal and communications skills in English&nbsp; </li>
<li>Strong negotiating abilities, good judgment and a good sense of initiative.&nbsp; </li>
<li>Excellent organizational and analytical skills&nbsp; </li>
<li>Ability to work well under pressure with minimum supervision; aptitude to cope with heavy workload&nbsp; </li>
<li>Ability to undertake extensive travel as well as work extended hours frequently</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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