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Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Snr. Manager, Business Management, this role is responsible for complex business casing and performance management for Air Canada Product and the Aeroplan program.&nbsp;
Responsibilities:
<ul>
<li>Complex Business Casing and Strategy
<ul>
<li>Directly engage with the Product team to build strategic recommendations for new Product investments. For example, new lounge investment, new product launch program financial impact</li>
<li>Working closely with the Loyalty team, support highly complex business cases, including transformational program decisions such as Air Canada points accrual structure, expiry policy. These decisions have potential impact to Aeroplan’s bottom line in the tens of millions of dollars each year</li>
<li>Distill complex problems and work through potential solutions using financial, loyalty, revenue management, credit card, and other data sources &nbsp; &nbsp;</li>
<li>Investigate opportunities into untapped markets based on deep analysis into a particular whitespace&nbsp;</li>
</ul>
</li>
</ul>
<ul>
<li>KPI ownership
<ul>
<li>Using PowerBI and Analytics provided data to contribute analysis on key Aeroplan program drivers for the weekly Program Performance Meeting (PPM), attended by Aeroplan and Marketing leadership</li>
<li>Work with key Air Canada cross-functional stakeholders, such as Analytics, Data, Currency Management to ensure Program KPIs are readily available and accessible</li>
<li>Deliver muti-year forecasts, taking into account multiple inputs and contributing factors, for key Aeroplan business drivers such as member growth, member attrition, cardholder spend, retail partner engagement&nbsp;</li>
<li>Lead engagement with Finance to ensure KPIs are accurately reflected in financial reports</li>
<li>Working with IR and Snr Management, support creation of Aeroplan and Product metrics and content for board and investor presentations&nbsp;</li>
<li>Trusted internal advisor on results analysis and financial projections</li>
<li>Ensure team members provide timely analysis for senior management on evolving competitive landscape changes</li>
</ul>
</li>
</ul>Qualifications <ul>
<li>Bachelor’s degree in business, finance, marketing or related discipline required </li>
<li>Accounting post graduate or MBA an asset </li>
<li>5+ years of experience in strategy, management consulting, accounting, or finance&nbsp; </li>
<li>Exceptional financial, analytical, and planning skills, which enable solving tangible business problems </li>
<li>Incredibly strong written skills with ability to develop and present materials suitable for an executive audience in a time-sensitive environment </li>
<li>Proven ability to work cross-functionally, communicate effectively and handle complex deliverables within and across business units&nbsp; </li>
<li>Notable experience handling multiple time-critical projects within an evolving business environment </li>
<li>Knowledge of Air Canada, Aeroplan and the international airline, banking &amp; loyalty industry required </li>
<li>Ability to synthesize complex information at a rapid pace to distill for Snr. Execs</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Manager - Business Management
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
This posting is based at our location in NARITA - JAPAN
This role is supporting the cargo operations and dealing with all cargo office requirements in Japan as listed below.
Responsabilities:
<ul>
<li>Accept dangerous goods for transport by Air Canada in accordance with Company, Transport Canada and local CAD.&nbsp;</li>
<li>Manage station ULD inventories and liaise with Cargo Network Control YYZ, GHA, trucking companies, to ensure that sufficient equipment to support both passenger and cargo operations.&nbsp;</li>
<li>Implement load plan and coordinate with warehouse / ramp team to ensure best use of available space/weight for each flight.&nbsp;</li>
<li>Monitor data entries done by GHA making sure entries performed timely manner. &nbsp;</li>
<li>Make sure GHAs activities have always aligned with Air Canada’s safety policy and SOP.&nbsp;</li>
<li>Remain good relationships with interline carries for smooth transit cargo transfer.&nbsp;</li>
<li>Monitor Cargo iQ score and take corrective actions to improve scores.&nbsp;</li>
<li>Ensure customs invoice attached to Lynx scratch pad for specific shipments.&nbsp;</li>
<li>Plan load and entry into weight &amp; balance systems. &nbsp;</li>
<li>Monitor and coordinate ramp activities.&nbsp;</li>
<li>Answer enquiries from customers on both import and export, and enquiries from other stations with transit cargo via Japan.&nbsp;</li>
<li>Handle irregularities and operational disruptions.&nbsp;</li>
<li>Maintain and arrange replenishment of the office’s forms, labels and stationery inventories and other administrative supports.&nbsp;</li>
<li>Monitor the ULD build-up of high value / hi-tech product shipments to prevent incidents of pilferage while goods are within the cargo terminal facility</li>
<li>Coordinate bookings with customers, entries into the system before flight; close and verify airwaybills after flights under manager’s supervision.&nbsp;</li>
<li>Update booking information with final figures.&nbsp;</li>
<li>Monitor list of unclosed AWB and coordinate with overseas office to close them.&nbsp;</li>
<li>Able to work in ramp for loading supervision.&nbsp;</li>
<li>Able to work under roster. &nbsp;</li>
<li>Able to prepare reports in different formats about flights, and production. &nbsp;</li>
<li>Coordinate with GHA, sales teams on the ULD build up to maximize space and weight utilization.&nbsp;</li>
<li>Ensure cargo safety and security through checking all documents of each shipment to be compliant to AC standards and SOP.&nbsp;</li>
<li>Support the transit cargo from other origins in APAC in terms of documents, build up and operational compliance.&nbsp;</li>
<li>Coordinate with all parties including GHA and take necessary actions such as rebooking cargo, in cases of aircraft on ground due to maintenance.&nbsp;</li>
<li>Involve in cargo space control of the Japan flights.&nbsp;</li>
<li>Meet GHA representative at his level for rapport. &nbsp;</li>
<li>Set up regular meeting with GHA to discuss any issues.&nbsp;</li>
<li>Verify invoices from GHA to make sure we are being billed correctly.&nbsp;</li>
<li>Any other job-related tasks and duties assigned by the Manager.</li>
</ul>Qualifications <ul>
<li>Undergraduate degree is required&nbsp;</li>
<li>Good airfreight industry knowledge&nbsp;</li>
<li>Minimum 5 years related work experience</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Bilingual (English and Japanese)
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted


    Cargo Operations Agent
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Based in the Air Canada Montreal Headquarters and reporting to the Manager RM, the Demand Analyst is responsible to optimize revenue on assigned group of Origin-Destinations by monitoring and managing the demand on specific markets and points of sales in support of the corporate objectives.&nbsp;
To keep for Compensation: The revenue responsibility range of a Demand Analyst is $400M to $1,100M.
Responsibilities:
<ul>
<li>Proactively manage Origin-Destination demand forecasts in PROS O&amp;DIII based on historical data, market changes and other influential external factor.</li>
<li>Review forecast performance, monitor holidays/special events and alerts that indicate variance in bookings from forecast in order to identify sub-optimal situations or opportunities to increase network revenues.</li>
<li>Apply forecast influences to reflect market conditions not yet captured by PROS O&amp;D forecaster.</li>
<li>Develop and maintain expert knowledge/understanding of the booking demand curve, the effects of current market and competitive forces, market strategies and network flows.</li>
<li>Produce and analyze management information reports to support decision making and to audit implemented strategies.&nbsp;</li>
<li>Develop and maintain expertise on revenue management tools and techniques, as well as marketing information systems.&nbsp;</li>
<li>Liaise with Flight Analysts, Pricing Analysts &amp; other Demand Analysts in an effort to best manage market actions and ensure that the network and regional objectives remain in-line with corporate objectives.</li>
<li>Liaise with Network Planning with regards to longer term schedule opportunities</li>
<li>Stimulate demand by leveraging other market controls such as pricing actions, Aeroplan offers, etc.</li>
</ul>Qualifications <ul>
<li>University degree required with specialization in business, economics, mathematics, engineering or equivalent. Graduate studies are an asset.</li>
<li>Excellent analytical and problem solving skills</li>
<li>Ability to generate reports and successfully translate and communicate the data to achieve corporate goals&nbsp;</li>
<li>Proven leadership, interpersonal and presentation skills</li>
<li>Ability to work on multiple tasks and to prioritize heavy workloads and tight deadlines</li>
<li>Solid business/commercial orientation and experience as well as an understanding of the airline industry competitive environment</li>
<li>Must be a team player, self-starter and able to work under general direction</li>
<li>Proficiency with Excel and Word applications. Knowledge of Access is an asset</li>
<li>Experience &amp; knowledge in Origin-Destination Revenue Management an asset</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Demand Analyst
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
The Crew Operations Modernization Analyst - FOPs PAY (Subject Matter Expert – SME) is the definitive source of knowledge, or expertise in Crew Pay. They are responsible to analyze Air Canada pilot pay in accordance with the ALPA Collective Agreements and provide analytical support to conduct a variety of statistical activities. The SME functions as the organizational ambassador for their knowledge area and applies their expertise to support the introduction and management of a new Crew Pay system.
Responsibilities:
<ul>
<li>Develop and maintain processes (SOPs) and procedures to ensure the pay-related aspects of the Air Canada/ACPA Collective Agreement are properly administered.</li>
<li>Lead development of pay guidelines and instructions to major stakeholders.</li>
<li>Ensure the integrity and efficiencies of the crew members pay for both Air Canada and Rouge&nbsp;</li>
<li>Analyze and validate month-end crew pay in advance of the payrolls production process and take corrective action where necessary.</li>
<li>Collaborate with Crew Planning, Crew Scheduling, Flight Operations Management and Labour Relations to ensure legal compliance within the appropriate contract pay rules.</li>
<li>Analyze crew pay data and perform statistical activities to ensure optimal crew pay processes are adhered to and provide recommendations to Manager, Crew Ops Modernization-FOPs</li>
<li>The Crew Pay SME understands, articulates, and documents crew module requirements.</li>
<li>Actively participate in the scoping, development, testing and implementation of the module solutions and validate the final product satisfies the defined requirements.&nbsp;</li>
<li>The Crew Pay SME is an active participant in all project workgroups, modules, with the need for specialized knowledge for topics including but not limited to;
<ul>
<li>Crew Pay rules</li>
<li>Contractual rules</li>
<li>Crew Scheduling</li>
<li>Crew Planning</li>
</ul>
</li>
<li>Create / review necessary documentation, such as system specifications, user guides, and training manuals, prior to distribution to end-users.</li>
<li>The Crew Pay SME defines and builds test scripts.</li>
<li>The Crew Pay SME participates and executes testing of each of the solutions modules for accuracy and usability.</li>
</ul>Qualifications <ul>
<li>University degree in business or related field (i.e., accounting or finance), an asset. </li>
<li>Advanced knowledge of Crew Pay and processes.&nbsp;</li>
<li>Previous experience working with flying pay within collective agreements and specifically ALPA or CUPE collective agreements. </li>
<li>Previous accounting experience, specifically crew payroll, is an asset. </li>
<li>Excellent communication skills (oral and written) and well-developed interpersonal skills. </li>
<li>Self-motivated with attention to detail. </li>
<li>Demonstrates analytical “out of the box” critical thinking and problem-solving skills. </li>
<li>Proficiency with Microsoft Office software (Word, Excel, and PowerPoint) and working knowledge of NetLine. </li>
<li>Must be able to work independently with minimal supervision. </li>
<li>Ability to multi-task, work under pressure, meet tight deadlines, and accommodate changing priorities. </li>
<li>Flexibility with work hours. </li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Crew Operations Modernization Analyst - Flight Operations Pay
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Manager Operations, Airports is responsible and accountable to successfully plan, organize, and oversee the day-to-day operations associated with Air Canada’s YYZ Hub and more specifically its Safety compliance and Customer Experience; as it pertains to Airside &amp; Baggage Operations, In-Terminal Operations, STOC Operations and Deployment.
JOB DESCRIPTION
<ul>
<li>Lead and promote the “Safety First and Always” mindset.</li>
<li>Provide leadership -in the form of guidance, coaching, development, performance management- to Customer Experience Managers to ensure the implementation, maintenance and improvement of procedures and processes to achieve excellent customer service standards in the following departments; STOC, Deployment, Airside &amp; Baggage and In-terminal Operations.</li>
<li>Ensure Safety, Security and Service standards are observed, monitored and practiced consistently including the application of the Emergency Response and Environmental Plans.</li>
<li>Ensure compliance with standards of IOSA, SMS and other applicable authorities.&nbsp;</li>
<li>Play key role in development and operationalize the Station Safety Plan.&nbsp;</li>
<li>Conduct self-audits on regular basis. Where audit activities have revealed vulnerabilities, ensure identification of root cause and implementation of corrective measures.</li>
<li>Work in a close partnership with Airport Safety Team, Airport Authority, 3rd Party Vendors and other airport tenants to meet operational requirements.</li>
<li>Develop solid relationships with all station departments and work collectively to achieve station objectives.</li>
<li>Communicate with employees on a regular basis to keep them up-to-date and knowledgeable of new products, performance (service and operational) issues and branch objectives.&nbsp;</li>
<li>Recognize and acknowledge employees who consistently delivery services excellence.</li>
<li>Drive front line employees to consistently deliver customer service in all airport operations and work towards station and company KPI (Key Performance Indicators) such as but not limited to:
<ul>
<li>Net Promoter Score;</li>
<li>Missing baggage;</li>
<li>On-Time Performance;</li>
<li>Injuries;</li>
<li>Aircraft/Equipment damage;</li>
<li>Complaint reduction, commendations;</li>
<li>Arrival performance;</li>
<li>Accessibility;</li>
<li>Irregular operation handling.</li>
</ul>
</li>
<li>Commitment to elevating the customer experience in every facet of the organization.</li>
</ul>Qualifications <ul>
<li>Fly every mile in our customers shoes;&nbsp;</li>
<li>Demonstrate compassion and ability to advocate for employees and customers;</li>
<li>Conduct all customer and employee communictaions with Care &amp; Class;&nbsp;</li>
<li>Understanding of Federal regulations (TC, COSH, CARS) &nbsp;risk assessments an asset;</li>
<li>Strong leadership, negotiation and communication skills with excellent conflict resolution skills.;</li>
<li>Ability to work long and irregular hours;</li>
<li>Team Player;</li>
<li>Must demonstrate solid operational background;</li>
<li>Good computer skills;</li>
<li>Experience in unionized environment;</li>
<li>Track record of delivering on station company objectives;&nbsp;</li>
</ul>
Conditions of Employment:
<ul>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Manager Operations, Airports
  

Description Location: Calgary, AB, Canada (Onsite)&nbsp;&nbsp;

Starting Salary: $41.77/hour &nbsp;
Branch: Strategic Procurement &amp; Cre &nbsp; &nbsp;
Category: Unionized (IAMAW) 
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is presently looking for a dynamic individual to fill a permanent full-time position as a Facility Maintenance Mechanic at the Calgary Airport. 
Description:&nbsp;

<ul>
<li>Perform preventative maintenance &amp; servicing to Building related mechanical equipment. &nbsp;</li>
<li>Investigate and troubleshoot faulty Hangar Doors, Overhead doors, fire doors, motors, gear boxes, etc.&nbsp;</li>
<li>Ability to install, maintain, repair, dismantle, and reassemble machinery.&nbsp;</li>
<li>Ability to use welding equipment, hand, and power tools as necessary.&nbsp;</li>
<li>Perform minor repairs including replacement of gearboxes, sprockets, chains, door panels&nbsp;&nbsp;</li>
<li>Perform visual inspections of buildings to maintain Building Code standards.&nbsp;</li>
<li>Ensure all work is completed in a safe manner and complies with applicable industry standards.&nbsp;</li>
<li>Performing other facility related duties as requested.&nbsp;</li>
<li>Team oriented individual with demonstrated ability to work unsupervised and self directed.&nbsp;</li>
<li>Able to work under pressure.&nbsp;</li>
<li>Able to work shifts, including weekends &amp; participate in on-call rotation.</li>
</ul>
Your benefits
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
<ul>
<li>Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.</li>
<li>We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.</li>
<li>Training and development tools to help unlock your full potential.</li>
</ul>Qualifications <ul>
<li>Must posses a valid DVS (Diploma of Vocational Studies). &nbsp;</li>
<li>Must posses valid Driver’s licence with clean abstract  &nbsp;</li>
<li>Must posses an Interprovincial Journeyman Millwright license or Red Seal  &nbsp;</li>
<li>Minimum 5 years field experience. &nbsp;</li>
<li>Knowledge of building mechanics, Hangar door systems, control systems, Mechanical system operation, MIG welding, CMMS   &nbsp;</li>
<li>Candidate must have excellent written and oral communication skills and be detailed oriented. &nbsp;</li>
<li>Basic computer knowledge (Word, Excel, e-mail and internet). &nbsp;</li>
<li>Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.&nbsp;</li>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.&nbsp;</li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations depending on the work location. Please refer to Transport Canada site for more details.&nbsp;</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.&nbsp;
Diversity and Inclusion&nbsp;
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.&nbsp;
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.&nbsp;
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. &nbsp;


    Facilities Maintenance Mechanic – Millwright – (CAT 27)
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As a Customer Experience Manager – Airports, you will play an important leadership role in our ambition to become a top ten global airline. &nbsp;Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team. &nbsp;
The Customer Experience Manager role will provide the opportunity to work in various areas such as: &nbsp;Station Operations, Airside/Ramp/Apron Operations, Baggage Services, Staff Deployment/Planning &amp; In-Terminal Operations as well as interactions and oversight over Third Party service vendors, GHAs. In all areas you will be managing both our customers experience and providing leadership to our unionized employees (IBT)
Responsibilities:
<ul>
<li>Representing our brand and company vision for customer service excellence;&nbsp;</li>
<li>Understanding our internal and external customers by anticipating needs and delivering on promises;</li>
<li>Caring for our customers in difficult situations;</li>
<li>Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best,&nbsp;</li>
<li>Managing front line unionized employees belonging to IBT</li>
<li>Working indoors or outdoors if applicable;</li>
<li>24-hour Airport operations will require shift work/weekends and holidays;</li>
</ul>Qualifications <ul>
<li>Possess at least a high school diploma </li>
<li>A minimum of two years previous people management experience;&nbsp; </li>
<li>Previous airline experience is considered a strong asset but not required, </li>
<li>Managerial Courage to make difficult decision to ensure operational integrity, safety, and an on-time performance; </li>
<li>Ability to work flexible schedules (24-hour Airport Operation/ Shift work/Weekends and Holidays); </li>
<li>Ability to successfully obtain Airport specific badging and seals (Security clearance and USCBP clearance required)&nbsp; </li>
<li>Ability to lift 50lbs; </li>
<li>Ability to walk long distances and stand for long periods; </li>
<li>Effective Decision Making in a timely manner during stressful situations </li>
<li>Strong interpersonal skills (organizational, team oriented &amp; focused) </li>
<li>Entrepreneurial &amp; self-managed abilities; </li>
<li>A genuine passion for creating and leading a global top ten Airline customer and employee experience; </li>
<li>Ability to develop trust and rapport while providing employees performance coaching; </li>
<li>An entrepreneurial, energetic and tenacious attitude;&nbsp; </li>
<li>Ability to adapt to new technology and to share that knowledge; </li>
<li>Customs Seal required and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent. </li>
<li>Security clearance and USCBP clearance required.</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Customer Experience Manager - Airports
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Working within Disability Management, the purpose of this role is to manage non-occupational employee disability claims. This role focuses on ensuring all employees are supported throughout the duration of their non-occupational disability with Care &amp; Class. Disability Case Managers apply consistent practices to facilitate employee recovery and return to safe &amp; sustainable employment.
Responsibilities:
<ul>
<li>Ownership of assigned non-occupational disability claims from the onset to closure of the claim.</li>
<li>Prioritize and maintain workload to meet deadlines, company objectives and department standards.</li>
<li>Consistently demonstrate the ability to manage complex cases and tasks under tight deadlines with multiple rapidly shifting/competing priorities.&nbsp;</li>
<li>Understand and consistently adhere to all mandatory Disability Management practices and procedures.</li>
<li>Ensure thorough understanding of applicable laws, regulations, disability best practice while always maintaining privacy and confidentiality.</li>
<li>Ensure all disability plan provisions and service level agreement requirements are met, and that timely correspondence is received from the insurers and documented on case files.</li>
<li>Initiate and maintain contact with the employee, disability insurance provider, branch contact, Occupational Health Services (as required) and any other relevant stakeholder throughout the duration of the claim.</li>
<li>Provide support and education on Air Canada Disability Management practices to internal and external stakeholders.</li>
<li>Identify early return to work opportunities and strategies that are unique to each claim, organize and lead case management meetings with the participation of relevant stakeholders, to develop return to work plans to ensure an employee is returned to work in their own or accommodated role, either temporary or long-term.</li>
<li>Responsible to acknowledge, prioritize and reply to voicemail, email communication, and maintain real-time documentation of each claim file.</li>
<li>Ability to identify, solve and manage non-medical barriers.</li>
<li>Actively participate in the development and execution of own and disability management objectives and process improvements.</li>
<li>Other duties as assigned by Manager, Disability Management.</li>
</ul>Qualifications Requirements
<ul>
<li>Minimum of three (3) years direct disability case management experience with a disability insurer&nbsp;</li>
<li>Mature initiative-taker with ability to work with minimum supervision</li>
<li>Excellent oral and written communication skills</li>
<li>Ability to build and sustain meaningful relationships with internal and external partners.</li>
<li>Strong focus, task oriented, non-judgmental and understand clear boundaries/scope of practice</li>
<li>Strong analytical and critical decision-making skills</li>
<li>Demonstrated ability to motivate others&nbsp;</li>
<li>Disability Management/Return to Work Certification (i.e., NIDMAR) an asset</li>
<li>Occupational Health Related Field (Ergonomist, Nursing, etc.) an asset</li>
<li>Experience of the aviation industry and its operations an asset</li>
<li>Intermediate personal computer skills, including keyboarding, navigation, data entry and experience with Microsoft Office</li>
</ul>
Education
<ul>
<li>University degree an asset</li>
<li>Occupational Health Related Field (Ergonomist, Nursing, etc.) an asset</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Disability Case Manager
  

Description Location: Toronto, ON, Canada (Onsite)&nbsp; Salary: Based on experience
- Aircraft Maintenance Engineer: up to $42.93/hour&nbsp;&nbsp; - Junior Mechanic: $26.74/hour 
Branch: Maintenance Category: Unionized (IAMAW)&nbsp;

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is presently looking for dynamic individuals to fill the permanent full-time positions of Aircraft Technicians or Aircraft Maintenance Engineers at our Toronto Maintenance Centre.
The position is located near the Toronto International Airport.
Aircraft Technicians / Aircraft Maintenance Engineers are responsible for airframe maintenance and should have the following skill sets:

<ul>
<li>Ability to use the correct tools, methods, techniques and equipment required to perform aircraft maintenance.</li>
<li>Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.</li>
<li>Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, high stress environment.</li>
</ul>
Please take 2 minutes to watch the following video with more information about the Aircraft Technician/Aircraft Maintenance Engineer role: <a href="https://www.youtube.com/watch?v=cuwqi8PokME" target="_blank">https://www.youtube.com/watch?v=cuwqi8PokME</a>


Your benefits&nbsp;


As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including:
<ul>
<li>Air Canada staff love to&nbsp;travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service. </li>
<li>We value your&nbsp;wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family.</li>
<li>Training and development tools to help unlock your full potential.&nbsp;</li>
</ul>

Qualifications <ul>
<li>High School diploma.</li>
<li>You must have completed a recognized apprenticeship program, and/or have a least 4 years industry related experience.</li>
<li>Possession of a Transport Canada AME M2 or M1 license or Apprentice</li>
<li>Possession of valid driver's license (Mandatory)</li>
<li>Able to successfully pass the pre-employment qualifying exam, physical and a security check.</li>
<li>Be available to work night, evenings and days including weekends and holidays.</li>
<li>Night shift is the permanent position for this posting. Possibility to change with seniority.</li>
<li>Eligible to work in Canada.</li>
<li>Ability to Pass and obtain an airside vehicle operator’s permit (Mandatory)</li>
<li>Possession of a restricted radio operators permit (aviation).</li>
<li>Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.</li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations depending on the work location. Please refer to Transport Canada site for more details.</li>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.</li>
</ul>
Assets
<ul>
<li>Endorsements on Air Canada aircraft type.</li>
<li>Current security clearance.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted


    Aircraft Maintenance Engineer – (CAT 01) - In anticipation of
  

Description Location: Vancouver,BC, Canada (Onsite)&nbsp;&nbsp;
Salary: Based on experience
- Aircraft Maintenance Engineer: up to $42.93/hour&nbsp;&nbsp; -&nbsp;Junior Mechanic: $26.74/hour 
Branch: Maintenance&nbsp;&nbsp;
Category: Unionized (IAMAW)&nbsp;
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Air Canada is presently looking for dynamic individuals to fill the permanent full-time positions of Aircraft Technicians or at our Vancouver Maintenance Centre.
Aircraft Technicians / Aircraft Maintenance Engineers are responsible for airframe maintenance and should have the following skill sets:
<ul>
<li>Ability to use the correct tools, methods, techniques and equipment required to perform aircraft maintenance.</li>
<li>Candidates should be able to read and understand various schematic diagrams for maintenance troubleshooting and be proficient with computers and diagnostic tools.</li>
<li>Individuals need to be "team players" with excellent written and verbal communication skills with the ability to maintain a customer focused attitude in a demanding, high stress environment.</li>
</ul>
Please take 2 minutes to watch the following video with more information about the Aircraft Technician/Aircraft Maintenance Engineer role:&nbsp;<a href="https://www.youtube.com/watch?v=cuwqi8PokME" target="_blank">https://www.youtube.com/watch?v=cuwqi8PokME</a>
Your benefits&nbsp;
As one of the leading employers in Canada, we like to ensure our employees are well rewarded with a range of benefits including: 
<ul>
<li>Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service. </li>
<li>We value your&nbsp;wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family. </li>
<li>Training and development tools to help unlock your full potential.&nbsp;</li>
</ul>Qualifications <ul>
<li>High School diploma.</li>
<li>You must have completed a recognized apprenticeship program, and/or have a least 4 years industry related experience.</li>
<li>Possession of a Transport Canada AME or M2&nbsp;license or Apprentice</li>
<li>Possession of valid driver's license (Mandatory)</li>
<li>Able to successfully pass the pre-employment qualifying exam, physical and a security check.</li>
<li>Be available to work night, evenings and days including weekends and holidays.</li>
<li>Night shift is the permanent position for this posting. Possibility to change with seniority.</li>
<li>Eligible to work in Canada.</li>
<li>Ability to Pass and obtain an airside vehicle operator’s permit (Mandatory)</li>
<li>Possession of a restricted radio operators permit (aviation).</li>
<li>Employees in this role, conduct safety-critical work and as such, Air Canada medical standards must be met in order to qualify for the role. Candidates will be subject to a medical evaluation, including a drug and alcohol test and are expected to be free of any intoxicating substances.</li>
<li>Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations depending on the work location. Please refer to Transport Canada site for more details.</li>
<li>Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position</li>
</ul>
Assets
<ul>
<li>Endorsements on Air Canada aircraft type.</li>
<li>Current security clearance.</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

56 Air Canada Jobs