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About the job Airport Services Agent - SIN We are currently recruiting for Airport Services Agent in Singapore. As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards. Specific Accountabilities Include <ul><li>Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers</li><li>Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates</li><li>Assisting the Duty Officer in handling company materials and records</li><li>Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers</li><li>Ensuring passengers are assisted smoothly through airport facilities</li><li>Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit</li><li>Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained</li><li>Organizing check-in counters and coordinating documentation issues</li></ul> Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. Youll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve whats never been done before. Together, everything is possible QualificationsThe successful candidate will have: <ul><li>High School Qualification</li><li>Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.</li><li>Excellent communication skills with fluency in English language.</li><li>High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.</li><li>High level of computer literacy</li><li>Excellent customer focus and service delivery.</li><li>Good interpersonal skills and strong team orientation</li></ul> You must have the legal rights to live and work in Singapore to be considered for this role.About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. Weve grown fast, broken records and set trends that others follow. We dont slow down by the fear of failure. Instead, we dare to achieve whats never been done before. So whether youre creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community. How To ApplyIf you have what it takes to be part of our 5-star team, please take the first step and apply now by uploading your CV and completing the online application.

Airport Services Agent - SIN

Regional Manager, Airport Services (Based in Osaka, Japan) Job no: 494416 Work type: Full time Location: Osaka Categories: Ground Operations Responsibilities <ul><li>Responsible person for the implementation of safety, operation, service and quality of the station's revenue and cost, and management of the operation personnel in the region</li><li>Accountable for leading the local Ground Services team in the management of the HKA airport operation (passenger, ramp, cargo &amp; catering)</li><li>Ensuring compliance with laws, regulations (CAD and local aviation authority), applicable standards (including IOSA, ISO) and company requirements with regards to safety, security, quality and service</li><li>Act as key HKA representative at respective station responsible for maintaining a productive relationship with the local airport authority and key service partners with accountability for leading on site crisis management in accordance with procedures established by the Corporate Safety Department</li><li>Monitor the implementation of the work task issued within the region and the various types of work task issued by headquarters, any record or communicate in advance leading to major work, key work not complete or delay and other situations are strictly prohibited.</li><li>Monitor staff on duty status of each station every day, to prevent any violation of attendance regulations</li><li>Accountable for the customer experience throughout the customers' journey throughout the regions by developing productive relationships with the local airport authority and closely monitoring the performance of AICs and GHAs in responsible regions</li><li>Conduct self-quality, safety, security and service level audits/inspections on all aspects of the airport operation in the regions (passenger handling, ramp, baggage, cargo &amp; catering) as per Headquarters instructions and guidance. Support region AICs in this regard</li><li>Effectively manage the budget and explore opportunities for cost savings and additional revenue generation within the responsible regions.</li><li>Management of outstation budget and seeking opportunities for cost savings / achievement of AR KPIs in respect of Airport Sales (Upgrades, Exit &amp; Extra Legroom Seating / Excess Baggage)</li><li>Supporting and coaching of Airport Managers across Asia region to fulfil the scope of service of their respective station</li><li>Decisions making regarding station and region operation</li><li>Decisions making related to risk tolerability in accordance with the Safety Management System Manual</li><li>Decisions making regarding compliance with regulations, standards, company procedures and escalation based on risks and changes to the business profile</li></ul> Requirements <ul><li>Tertiary education or bachelor's degree holder</li><li>Minimum of 10 years commercial aviation experience within an airport operations environment with at least 5 years at management level</li><li>Qualified to an advanced level in Passenger Services, Ground Operations, Baggage Tracing, Reservations &amp; Ticketing and Weight &amp; Balance</li><li>Excellent spoken and written English essential plus that of the primary language in the country of location. Cantonese and/or Mandarin would be a distinct advantage</li><li>Experience of working remotely in an operational airport environment with proven leadership &amp; people management skills</li><li>A strong communicator at all levels who is able to act as the key HKA representative at their station</li><li>Good analytical and problem-solving skills</li><li>Good communication and interpersonal with the ability to interact with people at all levels and in a multi-cultural working environment</li><li>An effective communicator able to work at all levels with the confidence and presence to act as the key HKA representative at their station</li><li>Demonstrable ability to meet business requirements at strategic and operational levels</li><li>A passion for delivering the highest standard of service whilst ensuring compliance with all safety, security and quality regulations and company requirements</li><li>Ability to work under pressure and oversee multiple aspects of the operation at any one time</li><li>Able to build productive relationships with Airport Authority and Service Partners and possess proven negotiation skills in order to protect the interests of HKA</li><li>Confident in making quick decisions, sometimes with limited information</li><li>Proficiency in MS office applications </li></ul> #LI-SC1 Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. Advertised: 21 Oct 2024 Applications close: 31 Dec 2024

Regional Manager, Airport Services (Based in Osaka, Japan)

JOB TITLE: AIRPORT MAINTENANCE TECHNICIAN STATUS: Full Time Position (In scope) ABOUT FMAA Fort McMurray Airport Authority is more than planes and a runway, it is a major economic engine that strives to serve its community. We are driven by our values and motivated by our vision. We are a small team working hard to create the best possible customer experience for passengers and visitors alike. We are looking for an energetic and self-motivated individual to join our team! If you are looking for an organization where you can grow and be empowered to reach your very best, we might be the place for you! This position gives those interested in aviation a close-up view of airport operations and can lead to more advanced roles in the industry. THE POSITION The Airport Maintenance Technician (AMT) works as part of a team that ensures the safe operation and maintenance of our runway, taxiways, aprons, roads, parking lot and the airport campus. The AMT role is a vital position at the front line in maintaining a safe and efficient airport. Reporting to the Manager, Airport Maintenance, you will be responsible to: <ul><li>Operate and maintain a variety of large and small airfield and grounds maintenance equipment.</li><li>Conduct and report on the condition of airport infrastructure, pavement surfaces and related airport components.</li><li>Use of hand and power tools to perform airfield, runway, and grounds maintenance duties.</li><li>Report and control wildlife hazards on the airport according to regulation and airport policy.</li><li>Complete electronic work orders, forms, and other reports and records.</li><li>Perform other assigned or related duties.</li></ul> REQUIREMENTS: <ul><li>2+ years of similar experience performing minor repairs, operating equipment and exterior maintenance.</li><li>Possession of a valid Class 5 or higher Drivers License (Must be willing to obtain Class 3 w/Air Brake Endorsement after employment).</li><li>Must be computer literate and be willing and able to learn new software.</li><li>Must be able to obtain and maintain a Transportation Security Clearance Restricted Area Identification Card (RAIC).</li><li>Successful completion of pre-employment testing including, but not limited to, a medical assessment, and drug &amp; alcohol testing.</li></ul> ASSETS: <ul><li>High School Diploma/GED</li><li>Valid Class 3 or higher Drivers License with an Air Brake Endorsement</li><li>Existing knowledge of the airport/aviation industry</li></ul> What We offer: <ul><li>Competitive wages and benefits</li><li>Training and advancement opportunities</li><li>An exciting, fast-paced environment</li></ul> Qualified applicants should forward their resume to:<a href="mailto:hr@flyymm.com" target="_blank">hr@flyymm.com</a> Thank you in advance to all those who apply, however only qualified candidates will be contacted for an interview.

Airport Maintenance Technician

Supervisor, Airport Services Job no: 494284 Work type: Full time Location: Hong Kong SAR Categories: Ground Operations Responsibilities: <ul><li>Assist to develop and maintain Passenger &amp; Baggage Services, related policy and procedures, training materials and upkeep the training records to ensure compliance with company standards, IOSA and, regulatory requirements</li><li>Coordinate with all stakeholders including commercial and operations team for new product and service roll out</li><li>Ensure all policies, procedures and standards relating to Passenger and Baggage handling are following airport, regulatory, corporate quality, safety and security requirements</li><li>Responsible for the implementation of the changes and ensure that the policies are outlined in our Standard Operating Procedures</li><li>Deliver Passenger Services training to internal and external staff when required</li><li>Prepare data and presentation material for management review</li><li>Monitor industrial Passenger and Baggage services trend including new policy and procedure, regulation, service level, to establish strategic long-term planning to enhance passenger experience and regulatory compliance</li><li>Identify potential hazard, safety, and security threats and report to Airport Manager timely and carry out follow up action for risk mitigation</li><li>Comply with all applicable laws, regulations, requirements, standards, and procedures of the Company in all locations where operations are conducted</li><li>Perform duties as assigned by supervisor when necessary</li></ul> Requirements: <ul><li>5 years or above relevant experiences in aviation industry and preferably 2 year in supervisory level</li><li>Tertiary education or equivalent, a Bachelor degree holder will be an advantage</li><li>Good command of spoken and written English and Chinese, Putonghua is required</li><li>Proficiency in MS office applications and Chinese Word Processing</li><li>Able to work under pressure and meet tight deadline</li><li>Good Leadership skills and able to lead the team to achieve company goals</li><li>Independent, well-organized and detail minded</li></ul> #LI-SC1 Hong Kong Airlines is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates who have not been notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. Advertised: 03 Dec 2024 Applications close: 31 Jan 2025

Supervisor, Airport Services

Job Title: Airport Safety Programs Coordinator Type: Two (2) Year Term, Full Time Responsible To: Director, Airports Direct Reports: None ABOUT WASCO: Winnipeg Airport Services Corp. (WASCO) is a wholly owned subsidiary of the Winnipeg Airports Authority that provides quality airport operations, management, facility maintenance and technical services to Canadian Airports. WASCO has been retained by airports, to develop, implement and manage the Safety Management System (SMS) and Quality Assurance Program (QAP) for thirty-three certified and registered airports. All airports are northern and remote that have service daily scheduled/charter air services and are a vital link of goods and critical services to each community in which they serve. This two-year term contract will include all daily Safety Management System activities, monthly reporting to Managers and quarterly reporting to the Accountable Executive. The program also includes a full Quality Assurance Program audit of the airport operations and physical characteristics in accordance with Transport Canada regulatory requirements per the Canadian Aviation Regulations. OPPORTUNITY OVERVIEW Reporting to the Director, Airports, and Supervised by the Project Lead - Airport Safety Programs, the Airport Safety Programs Coordinator is responsible for the delivery and on-going administration for the Safety Management Systems (SMS) for Airports under contract to WASCO, including but not limited to the twenty-four Nunavut Airports. RESPONSIBILITIES: <ul><li>Promotes and exhibits a cooperative and collaborative environment that fosters a safety culture with Airports Managers and team members.</li><li>Coordinates and executes SMS programs in compliance with Transport Canada regulatory requirements and industry best practices.</li><li>Participates and contributes as a member of a growing team of aviation SMS professionals.</li><li>Assists in the development of SMS program forms, reports, and other templates for use by local Airports.</li><li>Oversight and administration of individual SMS for each airport assigned, commensurate with the size, scale, and complexity of each operating environment.</li><li>Interacts productively and collaboratively daily with local Airports and other team members to collect, review, and analyze reports and other data.</li><li>Inputs collected forms, reports and data into SMS software and identifies hazards for additional analysis, reporting and mitigation.</li><li>Identifies hazard trends and recommends appropriate mitigating solutions for implementation by the Airport Managers and Accountable Executive.</li><li>Manages the hazard registry for each airport under their administration, and where applicable, a consolidated hazard registry for the greater airport region.</li><li>Working collaboratively with Airport Managers, identify root cause analysis and drafts corrective action plans.</li><li>Participates in the execution of Hazard Identification Risk Assessments per the approved SMS.</li><li>Assesses historical and technical data for trends related to hazards, events and occurrences and identifies solutions for risk hazard mitigation as part of a continuous improvement program.</li><li>Promotes a customer service culture to the team in the delivery of services to clients.</li><li>Prepares, submits, and presents technical reports to the Project Lead, Airport Safety Programs. </li></ul> SKILLS AND QUALIFICATIONS: <ul><li>Two (2) years' experience in aviation operations, or safety.</li><li>Experience with aviation Safety Management Systems is considered an asset</li><li>Knowledge of Canadian Aviation Regulations, Safety Management Systems and Risk Management is considered an asset.</li><li>Ability to work in dynamic work environment with changing priorities.</li><li>Must retain and maintain Transport Canada security clearance (Restricted Area Identity Card).</li><li>Possess a high degree of proficiency with Microsoft Office products (including Word, Excel, PowerPoint, Outlook, and Access).</li><li>Computer literate and able to learn new programs and software systems; and</li><li>Customer service and business development oriented</li></ul> WORKING CONDITIONS: Based out of the WASCO corporate offices at the Winnipeg Richardson International Airport, the Airport Safety Programs Coordinator may be required to travel to airport sites and client offices. A condition of employment is the ability to obtain and maintain an Airport Restricted Area Identification Card. Winnipeg Airports Authority is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We encourage all qualified applicants experiencing barriers to equity to self-identify in their application. Accommodations are available upon request during the assessment and selection process.

WASCO - Airport Safety Programs Coordinator

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. Under the supervision of the Airport Maintenance Supervisor, the Airport Maintenance Technician performs regular maintenance of Airport assets to ensure efficient operations of the Georgetown Executive Airport. ESSENTIAL FUNCTIONS: <ul><li>Performs hangar and building maintenance repairs, including troubleshooting electrical, plumbing, and HVAC</li><li>Performs preventative maintenance on gates, hangar doors, and airfield lighting equipment.</li><li>Operates all equipment related to maintenance and repairs of airport infrastructure, including pavement, building systems, lighting, signs, and markings.</li><li>Performs required daily inspections.</li><li>Responds to after-hours emergencies when on call.</li><li>Communicates with Air Traffic Control as needed to access movement areas.</li><li>Performs welding/structural repairs as needed.</li><li>Assists in inspections and repairs of airfield lighting, including the entire lighting system from regulators to changing bulbs.</li><li>Performs airfield mowing and general lawn maintenance.</li><li>Picks up Foreign Object Debris (FOD) while on the airfield.</li><li>Monitors surroundings while out on the airfield to include wildlife harassment techniques when wildlife is present.</li><li>Performs maintenance to fuel farms and self-serve pumps.</li><li>Performs other duties as assigned.</li></ul> MINIMUM QUALIFICATIONS: Education, training and Experience Guidelines High school diploma or equivalent. Three (3) years of full-time general grounds maintenance, or airfield experience, or any equivalent combination of experience and training. Ability to establish and maintain positive relations with fellow employees, City officials, and contractors. Knowledge of: <ul><li>Work safety practices, procedures, and protocols.</li><li>Applicable local, State, and Federal laws and knowledge of ATA 103 handling/storage of Hazmat</li><li>General aviation and airport security procedures</li></ul> Skill in: <ul><li>Performing various skilled and semi-skilled tasks in the maintenance and repair of airport facilities and equipment.</li><li>Communicating verbally and in writing..</li><li>Reading equipment manuals and operation warnings.</li><li>Applying safety procedures to tasks.</li><li>Establishing and maintaining effective working relationships</li></ul> LICENSES AND CERTIFICATION REQUIREMENTS Valid Class C Texas driver's license. Must be able to obtain Airport Movement Area certification within one month of employment. PHYSICAL DEMANDS AND WORKING ENVIRONMENT Standing, sitting, walking, lifting, carrying, pushing, pulling, reaching, handling, fine dexterity, crouching, bending, vision, hearing, talking, and use of foot controls. Exposed to weather, aircraft engine noise, dust, pollen, liquid petroleum products, and other chemicals. Hiring Range: $18.36 - $23.00, hourly. #LoveWhereYouWork! Check out the benefits of working with us here. Regular-Full time If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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