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Avia Solutions Group&nbsp;is the leading aviation business group, operating across all the continents with offices in Ireland, USA, Asia Pacific, UAE, Lithuania, South Africa, Australia. Backed by 11,500 highly skilled aviation professionals, the group is the largest global ACMI (Aircraft, Crew, Maintenance, and Insurance) provider, operating around 214 aircraft fleet. The Group also provides various aviation services such as MRO (maintenance, repair, and overhaul), pilots and crew training, ground handling and other interconnected solutions.We are looking for a strategic and collaborative&nbsp;IT Partner&nbsp;to join our IT Governance, Service Management and General Controls (ITGC) team. The IT Partner will play a crucial role in managing vendor relationships, overseeing billing process for cyber security and IT services, and ensuring the alignment of vendor performance with business objectives. This role will work closely with IT management,&nbsp; internal teams, subsidiaries and external vendors to drive operational excellence and cost efficiency.&nbsp;Key Responsibilities:<ul><li>Build and maintain strong, strategic relationships with key IT and cyber security vendors.</li><li>Collaborate internally and with subsidiaries worldwide to ensure alignment with the organization’s goals, performance expectations, and contractual obligations.</li><li>Oversee vendor contracts, negotiate terms, and manage renewals.</li><li>Monitor ITSM performance, including SLAs, KPIs, and compliance with security standards.</li><li>Prepare progress and performance updates and reports to department manager.</li><li>Manage the billing process, ensuring accurate and timely invoicing for IT and cyber security services.</li><li>Work with finance and procurement teams to ensure budget adherence and optimize cost management.</li><li>Introduce if missing and ensure internal IT General Controls are in place and are effective, supporting audits and regulatory requirements.</li><li>Partner with the IT and Cyber Security GRC teams to identify areas for improvement in vendor and billing management processes.</li><li>Track and report on internal KPIs, OKRs and vendor-related metrics and financial performance.</li><li>Initiate improvements and LEAN initiatives.</li></ul>Required Qualifications:<ul><li>Bachelor's degree in IT, Business, Finance, or a related field.</li><li>5+ years of experience in ITGC, finance controlling, IT vendor management, procurement, or a similar role.</li><li>Strong understanding of IT services, cyber security solutions, and related billing processes.</li><li>Proficiency in overseeing budgeting, planning, and resource allocation.</li><li>Proficiency in reporting and dashboarding tools to monitor SLAs, KPIs, and ITSM performance.</li><li>Strong knowledge of change management and stakeholder engagement strategies</li><li>Excellent negotiation, communication, and collaboration skills.</li><li>Experience with internal control frameworks and regulatory compliance.</li><li>Ability to work in a cross-functional team global environment and influence stakeholders at all levels.</li></ul>Preferred Qualifications:<ul><li>Experience working in IT Governance,&nbsp; auditing, business controlling or a similar in an enterprise environment.</li><li>Experience working with ITSM, planning tools such as Jira Service Management.</li><li>Relevant certifications (e.g., ITIL, CISA, CRISC, TOGAF).</li><li>Strong project management, planning skills and ability to handle multiple vendors and services simultaneously.</li></ul>What we offer:<ul><li>Opportunity to work in a vibrant international and ever-growing business aviation environment;</li><li>Opportunities for professional and personal growth; foreign language trainings;</li><li>Remote/hybrid work possibilities;</li><li>Workcation model;</li><li>Attractive salary and compensation package;</li><li>Private health insurance;</li><li>Gym, pool tables for your physical health and Mindletic for mental health with 5 psychological consultations;</li><li>Children’s room where you can leave your kids to play with supervision;</li><li>Work in first of its kind office building with real aircraft inside;</li><li>In-house canteen;</li><li>Free parking or Public transport ticket;</li><li>Electrical cars charging spots near the office;</li><li>Discounts and special offers from various partners.</li></ul>Salary from 4900 Eur - 6550 Eur including taxes, the final salary range is agreed depending on the experience of the candidate.

IT Partner

We are excited to be working with one of our prestigious Clients on the recruitment of a Customer Experience Manager to join them on a permanent basis on the beautiful island of Malta!!If you have experience in Customer Relationship Management and are looking to join a dynamic team as they go through a period of growth, then this role is for you!Responsibilities Include:<ul><li>Manage a team of Customer Experience Executives and support with any escalations of the relevant desks they cover.</li><li>Act as project manager in any project which is required to improve the customer experience and Suggest new ways of working which will enhance customer experience.</li><li>Oversees day-to-day running of the contact centre ensuring SLA's are achieved and driving customer excellence within the contact centre teams.</li><li>Manage outsourcing agreement/s with contact centre provider/s and coordinate any communication or actions relating to the service agreement/s.</li><li>Be a single point of contact for all day-to-day technical and operational issues / feedback arising for customer contact services.</li><li>Drive and contribute to team development for achievement of performance targets for speed, efficiency, quality &amp; sales.</li><li>Review the material, processes and training content which is being used by Call Centre to ensure it is consistently updated with any changes required.</li><li>Liaise with other parts of the company and feed key customer insight into the customer board led by the Head of Customer Experience &amp; Ancillary Revenue to ensure that customer requirements are met.</li><li>Involved in recruitment and training of teams as necessary.</li><li>Support and lead an active role in establishing the requirements for and the implementation of a CRM across the organisation.</li><li>Be an effective Change Manager and lead through periods of change by supporting the development and maintenance of a customer-focused culture within the Company.</li><li>Work closely with the Senior Management team in order to ensure the delivery of business goals, projects and objectives</li></ul>Requirements:<ul><li>Minimum 5 years of experience working directly in a Call Centre environment at a supervisor or managerial level (essential).</li><li>Exceptional Management skills with the Ability to delegate work, set clear direction and manage workflow.</li><li>Strong mentoring and coaching skills with the ability to train and develop skills.</li><li>Be highly proficient in spoken and written English Language. Proficiency in Maltese and any other European language will be considered an asset.</li><li>Experience working with Sabre or another PSS will be desirable.</li><li>Experience in leading and driving teams</li><li>Must have demonstrable experience in leading and driving teams interacting in both one-to-one and group settings. This within a customer sales &amp; service environment with set SLA's for contact centre efficiency's including AHT and FCR, quality and sales targets.</li></ul>Don't miss this brilliant opportunity to join an esteemed organisation and be part of excellence!Apply today for more details!!** PLEASE NOTE, you must have the right to live and work in the EU to be considered **Customer Experience Manager

Customer Experience Manager

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As a Solution Architect at Air Canada, you will drive and support the evolution of the use of IT solutions within the organization while satisfying the needs of agility, strategic business growth, and development of strategic insights that can help make effective decisions. You will be responsible for the translation of business strategies and requirements into specific technical solutions, applications and process designs. &nbsp;You will play an integral role in the solution definition, and you will assume the overall responsibility for all technical aspects of solution delivery, from inception through design to implementation (including all solution aspects related to development, infrastructure, data and security).
This position will be reporting to the Senior Manager, Solution Architecture.
Responsibilities:
<ul>
<li>Translate business and technical requirements into architectural blueprints to achieve business objectives and document all solution architecture design and analysis work.</li>
<li>Lead the design, development, implementation of complex multi tiers / multi clouds solutions.</li>
<li>Present and socialize proposed solutions to the solution review board (SRB) during review sessions as well as articulate and communicate designs to audiences with limited technical expertise related to the selected technology.</li>
<li>Support the delivery of the solution by providing insights to project managers that plan and execute delivery activities.</li>
<li>Provide technical guidance and leadership to all internal and external teams involved in the implementation process. Participate in project-related activities and enforce guidelines and standards.</li>
<li>Assume responsibility for the quality of the defined solution and its adherence to technology strategies, standards and best practices defined by the enterprise architecture team.</li>
<li>Provide architectural leadership to development teams and serve as the primary architecture resource.</li>
<li>Create solution architecture artifacts that describe and explain solution and associated benefits.</li>
<li>Develop technical relationships across multi-disciplinary teams.&nbsp;</li>
</ul>
Qualifications <ul>
<li>Bachelor's degree or higher in Computer Science, Computer Engineering or equivalent.</li>
<li>Minimum 10 years of IT experience, of which at least 3 years as a solution architect.</li>
<li>Experience in eCommerce architecture.</li>
<li>Experience in Event Driven Architecture.</li>
<li>Experience in complex multitier architecture and SOA.</li>
<li>Previous experiences in Development and Application Architecture.</li>
<li>Certifications Cloud platforms (AWS &amp; Azure), an asset.</li>
<li>Knowledge and understanding of UML modeling language is required.</li>
<li>Experience with Sparx EA tool, an asset.</li>
<li>Strong analytical, organizational and communication skills.</li>
<li>Professional attitude and service orientation.</li>
<li>Bilingualism (English, French), an asset.</li>
<li>Able to multi-task and work under pressure against tight deadlines and changing priorities.</li>
<li>Must be a team player with ability to work closely with diverse groups and working styles.</li>
<li>Flexibility and willingness to work extended hours, when required.</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.


    Solution Architect Digital Platform
  

<h4>WHY US?</h4>Avion Express is a narrow-body ACMI (Aircraft, Crew, Maintenance, Insurance) and charter operator. Avion Express provides top-level short and long-term aircraft wet-leasing (ACMI) solutions and also offers its clients aircraft on a charter basis. The company operates an Airbus A320 family aircraft fleet.Avion Express is looking for ambitious professionals to support the company's matters and further development of the company. The position is based in Vilnius, Lithuania.The company creates a supportive work environment and conditions for employees to grow, both professionally and personally.<h4>ARE YOU READY TO?</h4><ul><li>Compliance program implementation, annual review and control to ensure that the organization meets all applicable requirements and all internal processes performance is in accordance with approved procedures in all relevant fields of maintenance activities including ensuring compliance with current requirements of the Maintenance Program;</li><li>Control that all contracted activities, such as maintenance, training, etc., will be performed in accordance with signed agreements;</li><li>Together with Head of Operations Compliance creating of annual compliance monitoring audits and inspections plans and presentation of them to Accountable Manager for approval;</li><li>Performance of the compliance monitoring program: compliance monitoring audits and inspections according to the plans, filling of compliance monitoring documentation, control of appropriate and on time performance of corrective actions and evaluation of corrective actions effectiveness through the follow-up process;</li><li>Auditing of contractors/subcontractors, with which Avion Express/Avion Express Malta has a signed or plans to sign a contract;</li><li>Collaboration with TCA/TM-CAD and national aviation authorities of other countries;</li><li>Responsible together with other departments to ensure the prerequisites for the continued validity of the air operators’ certificate and other company approvals;</li><li>Ensuring communication and coordination with operational managers in the management of operational risk;</li><li>Dissemination of information to management and non-management operational personnel as appropriate to ensure an organizational awareness of relevant compliance monitoring issues and results;</li><li>Providing information about changes in organization to TCA/TM-CAD ;</li><li>Continuing airworthiness division staff organization personnel qualification checking;</li><li>Liaison with regulatory authorities, original equipment manufacturers and other operationally relevant external entities;</li><li>Issuing and prolongation of certification and ARC authorizations;</li><li>Auditing of maintenance organizations, with which Avion Express/Avion Express Malta has a signed or plans to sign a contract for performance of maintenance for Avion Express/Avion Express Malta aircraft; </li><li>Ensuring that the organization is always in compliance with PART CAMO, PART M, IOSA MNT and PART 145; </li><li>Ensuring constant review and handling regulation publications (from TCA, TM-CAD, EASA, ICAO, IATA ) and dissemination of the information throughout organization.</li></ul><h4>DO YOU HAVE WHAT IT TAKES?</h4>Personal requirements: <ul><li>Strong leadership skills to effectively manage and supervise the Technical Compliance team;</li><li>Excellent verbal and written communication skills;</li><li>Strong analytical and critical thinking skills;</li><li>Attention to details;</li><li>High ethical standards and integrity;</li><li>Flexibility and adaptability to handle changing priorities and work in a dynamic environment.</li></ul>Qualification requirements:<ul><li>Previous experience in Compliance/Quality related field (2+ years); </li><li>Managerial experience (2+ years); </li><li>Knowledge of Compliance Monitoring and Safety Management systems; </li><li>Knowledge of EASA and ICAO requirements; </li><li>5 years of relevant work experience, of which at least 2 years should be from the aeronautical industry in an appropriate position; </li><li>Practical experience and expertise in the application of aviation safety standards and safe operating practices; </li><li>A relevant engineering degree or an aircraft maintenance technician qualification with additional education; </li><li>A comprehensive knowledge of relevant parts of operational requirements and procedures; </li><li>Knowledge of safety management systems based on the EU management system requirements (including compliance monitoring) and ICAO Annex 19. </li><li>At least general familiarization training on Airbus 320 Family aircraft; </li><li>Knowledge of the English language; </li><li>Knowledge of maintenance methods;</li></ul><h4>DOES IT SOUND APPEALING?</h4><ul><li>Position, based in Vilnius, Lithuania;</li><li>Friendly atmosphere in a modern business center;</li><li>Competitive salary (starting from 4959 to 5786&nbsp;&nbsp;€ gross, depending on your experience) and social benefits, including health insurance;</li><li>Other benefits: lunch compensation, opportunity to book standby flights, access to the childcare room, gym for your physical and mental health (Mindletic), daily fruits and weekly pastries, birthday day-off, gifts for marriage, childbirth and other significant life occasions;</li><li>Opportunities for professional and personal growth;</li><li>Opportunity to work in a truly international business environment.</li></ul>

Head of Technical Compliance

Are you ready to charter your own career?

The runway to success in global aviation begins here…

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?&nbsp;We are looking for an experienced&nbsp;Business Development Consultant - Passenger &amp; VIP to join the team in&nbsp;Saudi Arabia, Riyadh. The successful candidate will be passionate about the aviation industry, target and goal driven and have experience in sales with a ;s customer base and ensure its strong presence


Responsibilities of the Role

​

<ul>
	<li>To proactively support the development of the Passenger Strategies and implement related business objectives across the Region in line with the organisational objectives</li>
	<li>Working in conjunction with the local management to develop with them, country-specific plans in line with Passenger Sales Strategies and to support the maintenance of relationships with existing and new clients, as well as suppliers, to generate further business</li>
	<li>Monitor progress monthly against Passenger Sales Strategies and report to the Local management bi-monthly (Feb/Apr/Jun/Aug/Oct/Dec) highlighting any issues or concerns making recommendations for action where applicable</li>
	<li>To proactively identify opportunities to grow the business in new and existing markets to ensure business objectives are met</li>
	<li>To generate and manage a portfolio of clients and actively develop new business through initiatives including following up on new leads, client recommendations, and networking opportunities</li>
	<li>To actively pursue incentive and marketing agreements with clients</li>
	<li>Work in partnership with the Region’s Passenger brokers by providing them with all relevant information and supporting them throughout the brokering process</li>
	<li>To assist the broking teams in managing clients where necessary</li>
	<li>Visiting potential, new, and existing customers with a view to generate further business</li>
	<li>Maintain and develop relationships with both key clients and new business leads to maximize business opportunities and increase client loyalty in an industry where client retention is never guaranteed</li>
</ul>

​

Qualifications

​

<ul>
	<li>Minimum 3-5 Years of experience in a sales role within Aviation</li>
	<li>Knowledge of the global and local Saudi market</li>
	<li>Background in PAX &amp; VIP charter sales</li>
	<li>Team player to work in a fast-paced environment</li>
	<li>Strong relationship building, account management &amp; customer service skills</li>
	<li>Ability to successfully balance client needs with business objectives</li>
</ul>

​

What We Offer

​

<ul>
	<li>Competitive salary</li>
	<li>Comprehensive benefits package</li>
	<li>Opportunity to join a global company and be part of a diverse international team</li>
	<li>Professional development and career opportunities</li>
	<li>Unlimited access to thousands of courses on LinkedIn Learning platform</li>
</ul>

​

With more than 50 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

​

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11.500 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

​

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Business Development Consultant - Passenger & VIP

Safety Coordinator, Vilnius (Lithuania)/ Lleida (Spain) Are you passionate about general aviation and dedicated to upholding the highest flight safety standards? BAA Training is seeking for a Safety Coordinator to oversee daily operations at our Flight Training Base in Lleida (Spain) and administer Safety Management System (SMS). We are currently operating a fleet of more than 10 training aircraft with substantially more planned to be added in a foreseeable future.&nbsp; We invite you to become a vital part of our Safety team and make a real impact implementing new systems and processes to manage flight safety risks in our flight school.The role is based in Vilnius (Lithuania), however, you will be spending good portion of you time (at least 2 weeks monthly) in Lleida Flight school performing hands-on SMS administration tasks.We dream about a team member who:<ul><li>Hold (or have held previously) a pilot’s license at least on Private Pilot License (PPL) level; FI rating is a plus.</li><li>Possess experience in similar role and/or knowledge of SMS and risk management principles in aviation. However, we will consider candidates without previous experience in the field – needed training and mentoring will be provided.</li><li>Is comfortable working with Information Systems and possess very good computer skills and acumen, previous experience in IT and/or IT project management would be seen as a big advantage.</li><li>Has good with analytical tasks and can draw meaningful information and reports out of source data (e.g. occurrence and hazard reports, flight data monitoring)</li><li>Is fluent in English and efficient communicator (verbally and written). Spanish language skills would be considered a great advantage.</li><li>Has a positive attitude followed with willingness and ability to learn fast and work hard.</li></ul>What we offer you:<ul><li>&nbsp;A health Insurance package after 3 months working for the Company. </li><li>Contribution to your pention fund for seniority</li><li>Additional holiday days for seniority after 2 years of work for Company.</li><li>A Wellness Day to take care of yourself and a Birthday Day to celebrate.</li><li>Mental gym to support your emotional wellbeing from Mindletic.</li><li>&nbsp;Sport club and childcare service for your convenience.</li><li>&nbsp;An entertainment flight with a full flight aviation training simulator. </li><li>Contemporary and convenient office space in a new growing AEROCITY area.</li><li>&nbsp;Public transport cover during the workdays or parking space near the office.</li><li>&nbsp;Discounts and special offers from various partners of the group.</li><li>Extensive on boarding plan to ease your integration into company.</li><li>&nbsp;An international and multicultural environment in vibrant industry with plenty of challenges to achieve.</li><li>Personal growth possibilities if you are eager to progress in your career, we have a bunch of examples to share.</li></ul>Please feel free to apply to any of the below career options and we shall discuss the requirements based on your experience:

Safety Coordinator

ALG has a great opportunity for Warehouse Officer to join one of our aviation client based in Tullamarine Airport. The position will give the successful candidates valuable exposure to the aviation industry, as well as a wide range of future career prospects. This is a casual contract offering full-time hours. There is a high possibility of long-term extension for various warehouse positions within the organisation (provided you excel in the role) - Monday to Friday schedule - day shift.Some of the main responsibilities of the position are: <ul><li>Operating the forklift in accordance with safety protocols.</li><li>Maintaining company premises and equipment;</li><li>Performing cleaning duties to ensure safety and suitability for use;</li><li>Tool handling and management;</li><li>Manual handling (picking and packing);</li></ul>The successful candidates possess the following attributes:<ul><li>Australian Driver's license and Forklift license</li><li>Airside Driving Authority (ADA) highly advantageous.</li><li>Current ASIC highly advantageous.</li><li>Full working rights in Australia</li><li>Willing to comply with medical requirement (drug/alcohol and physical test);</li><li>Strong attention to details, ability to multi-task and good communication skills and</li><li>Demonstrate full compliance will all work rules and regulation.</li></ul>Eligible candidates with the above qualities are encouraged to apply now! For further information, please contact Bronte Wright at (07) 3860 4747 (Mon-Fri 08:30-17:00 AEST). Forklift, Warehousing, Manual Drivers Licence, Stores-Person, Airport, tooling assistant, Stores,Tullamarine Airport, Warehouse, General hand, Trade Assistant, Laborer , renovations

Warehouse Officer / Stores Person 

ALG Talent has a great opportunity for Admin Clerk to join a well-established organisation based at Brisbane Airport. As an Admin Clerk, you'll gain valuable exposure to the dynamic aviation industry, as well as a wide range of future career prospects. This is a causal contract offering full time hours and the potential for extension should you excel in the role. You'll enjoy a Monday to Friday roster, allowing for a great work-life balance. Some of the main responsibilities of the position are: <ul><li>Documentation management</li><li>Assisting with workforce coordinating</li><li>Preparing, organising, and storing information in paper and digital form</li><li>Maintaining organised file systems for the organization.</li><li>Data entry</li><li>Assisting in the coordination of training and file management</li></ul>The successful candidates possess the following attributes: <ul><li>Strong IT skills (including reporting tools and electronic document management systems) and willing to acquire new IT skills</li><li>Purchase order, and monitoring inventory experience is highly desirable</li><li>Proficient in Microsoft Office Suite</li><li>Ability to undergo a Drug and Alcohol Screening Test and able to pass a full security background check</li><li>Demonstrate full compliance will all work rules and regulations</li><li>Strong interpersonal, communication and customer service skills</li><li>Attention to detail, dependable, deadline oriented and process driven</li><li>Full working rights in Australia</li></ul>Eligible candidates with the above qualities are encouraged to apply now! For further information, please contact Raysbel Ochoa at (07) 3860 4747 (Mon-Fri 08:30-17:00 AEST).Admin, Admin Clerk, Administrator, receptionist, reception, data entry, assistant, payroll, monitoring stock levels, purchase orders, trax system, invoices, providers, placing orders, planning, planners, resource planner

Admin Clerk 

Description 

Location: Miami, FL, United States (Onsite) Starting Salary: $17.64/hour Branch: Cargo Category: Unionized (IBT)
Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Responsibilities


<ul>
<li>Deal directly with the public, other airlines, agencies and Company employees by providing Cargo customer services in a manner prescribed by the Company.</li>
<li>Receive and answer inquiries from the public, other airlines, agencies and Company employees.</li>
<li>Receive, deliver and process cargo, mail and COMAT.</li>
<li>Physically handle Cargo/Mail/COMAT manually or by machine (e.g., fork lift).</li>
<li>Pick up or take delivery of and sign receipt for aircraft spare parts from other carriers to be used on Company aircraft.</li>
<li>Drive Company vehicles.</li>
<li>Compute cargo rates and tariffs, book shipments and provide customers with relevant information including Customs requirements.</li>
<li>Handle and account for cash/documents in accordance with Company regulations.</li>
<li>Process information in the Company's automated cargo tracking and accounting system in accordance with Company requirements.</li>
<li>Accept and process Hazardous/Restricted material shipments in accordance with Company and Governmental rules and regulations.</li>
<li>In the absence of Manager and Lead Customer Service Agent, make, carry out and document decisions necessary to ensure the efficient operation of the work unit and protect Company interests.</li>
<li>Inform staff either verbally or in writing, as required, of changes in rules, methods or procedures.     </li>
<li>Ensure that all necessary supplies and material are on hand in sufficient quantity.</li>
<li>Collect and compile statistical data.</li>
<li>Investigate damaged or incomplete shipments and complete bad order report as required.</li>
</ul>Qualifications <ul>
<li>Must have an ability to use tact, good judgement and initiative.</li>
<li>Must be capable of expressing self in a clear and pleasant manner.</li>
<li>Ability to work under pressure with a minimum of supervision.</li>
<li>Must, after training, be able to use the Company's automated cargo tracking and accounting system.</li>
<li>Must wear Company uniform as prescribed and conform to Company grooming standard.</li>
<li>Must possess a valid driver's license.</li>
<li>Must be able to operate Company vehicles and machinery.</li>
<li>Must be able to stand or sit for extended periods of time.</li>
<li>Must be able to lift seventy (70) lbs unaided.</li>
<li>Must maintain an acceptable attendance record.</li>
<li>Must have valid passport to travel for training in Canada</li>
<li>Customs Seal&nbsp;required&nbsp;and is subject to approval by U.S. Customs and Border Protection and/or third-party equivalent.&nbsp;</li>
<li>Security clearance and USCBP clearance&nbsp;required.</li>
</ul>
Specific requirements
<ul>
<li>While on duty MUST wear safety shoes as described in Company regulations.</li>
<li>Required to wear Company provided hearing protection when working in designated high noise areas</li>
</ul>
Safety is important to Air Canada and all employees are prohibited from being impaired by intoxicating substances while on duty or in the workplace. Candidates will be subject to a drug test.
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates. &nbsp;
Diversity and Inclusion &nbsp; Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.&nbsp; &nbsp; As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve. &nbsp; Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted. .


    Customer Service Agent - Cargo
  

Description Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
Reporting to the Senior Director, Human Rights and Harassment, the Senior Manager, Workplace Relations Investigations, is responsible for the design, direction and execution of workplace investigation and anti-harassment strategies across the US. The Senior Manager champions and promotes the adoption of strategies and corporate initiatives related harassment and discrimination, sexual harassment, sexual violence, and retaliation. This role drives operational excellence by ensuring Air Canada’s alignment with pertinent US state and federal legislation, internal policies and procedures.
Responsibilities:
<ul>
<li>Accountable for the strategic direction of the HRHO in the US, including investigations and employment matters involving sexual harassment, discrimination, and retaliation in the workplace.</li>
<li>Develop a long-term vision and strategy that promotes and supports US culture in the various workplaces, addressing new US legislation requirements, and still maintaining a commitment to the Air Canada brand.</li>
<li>Identify systemic issues in the US that fall within the scope of the HRHO, and develop and implement strategic corrective actions to promote positive outcomes and mitigate reputational risk to the Company. In doing so, determine where workplace reviews/assessments should be conducted.</li>
<li>Act as the key resource on evidentiary matters, legal standards, burden of proof, and on the rights and responsibilities for of the employer and employees for issues/investigations concerning discrimination, sexual harassment.</li>
<li>Work alongside various stakeholders regarding California’s workplace violence prevention requirements. Support, where needed, the Workplace Violence Prevention Plan (WVPP), incident log, training, and record keeping requirements.</li>
<li>Conduct thorough, impartial, and prompt investigations into complaints raised by employees in the United States.&nbsp;</li>
<li>Oversee investigations assigned to external investigators to assure adherence to Air Canada policies and procedural guidelines.</li>
<li>Ensure that all investigations include a fair, thorough, and prompt resolution.</li>
<li>Strategize and collaborate with local management, Labour Relations and/or Human Resources, where appropriate, to implement a strategic vision &nbsp;to address the findings of investigations and develop resolution strategies.</li>
<li>As a domain expert, continually assess policies and procedures, and identify opportunities for policy &nbsp;development or changes in the HRHO’s regulation procedures.</li>
<li>Reviewing, drafting, and revising US HRHO procedural documents as required.&nbsp;</li>
<li>Partner with the legal team to prepare strategy and responses to EEOC and other governmental charges and requests, as well as threatened litigation; participate as needed with litigation.</li>
<li>Lead the design and development of educational strategies and training interventions to further develop the knowledge and skills of the US leadership team in reference to harassment, discrimination, sexual harassment, sexual violence and retaliation.</li>
<li>Provide outreach and training on matters related to resolving workplace concerns according to HRHO policies, procedures, and processes to various audiences.&nbsp;</li>
<li>May work in collaboration with other leadership in development of outreach and other programming materials.</li>
<li>Promote effective employer and employee relations, in an environment where labour and employment law, regulations and policy are continually evolving.</li>
<li>Lead best practice initiatives and develop relationships with external stakeholders to &nbsp;advance Air Canada’s corporate interests.</li>
<li>Engage with external associations, including but not limited to the Association of Workplace Investigators, as Air Canada’s US HRHO brand ambassador.&nbsp;</li>
<li>Promote and foster a harassment-free environment and encourage awareness of the HRHO in the US and its objectives.</li>
<li>Provide quarterly and annual statistical data to the Executive Branch, and work with the Director, Human Rights and Harassment – Canada, to compile the required information.</li>
<li>Maintain required documentation within a case management system, including intake, investigative notes, supporting documents and final reports.</li>
<li>Collaborate with other internal stakeholders (labour relations, local US management, legal, corporate safety/security, HR, etc.) to complete strategic initiatives.</li>
</ul>Qualifications <ul>
<li>Bachelor’s degree in law or legal background (Master’s degree or J.D. is preferred).&nbsp; </li>
<li>A minimum of five (5) years of relevant experience of conducting investigations in the areas of employment law, Equal Employment Opportunity (EEO), and discrimination violations.&nbsp; </li>
<li>Strong working knowledge of applicable state and federal laws, statues, rules, codes, and regulations.&nbsp; </li>
<li>Strong grasp of rules of evidence, fact-finding, and analytical/ evidence assessment skills. </li>
<li>String knowledge of interview and investigation methodologies, principles, and practices. </li>
<li>Knowledge of current trends and developments in investigative techniques, and their practical applications. </li>
<li>Ability to synthesize large quantities of information and identify relevant information and facts. </li>
<li>Impeccably detail oriented. </li>
<li>Ability to prepare detailed, clear, and concise reports. </li>
<li>Excellent people skills and written and verbal communication skills; strong client management skills and service oriented. </li>
<li>Ability to prioritize competing demands and deadlines in a fast-paced environment. </li>
<li>Ability to work autonomously and be a strong collaborator. </li>
<li>Ability to maintain strict confidentiality, high professionalism, and tact in communication. </li>
<li>Interest in and commitment to continuous learning. </li>
<li>Computer literacy (e.g.: M/S Office application, Adobe Acrobat Pro). </li>
<li>Ability to travel throughout the US and to Canada (i.e., Montreal, Quebec), as required.</li>
</ul>
Assets:
<ul>
<li>Certification in workplace investigations or relevant professional credentials.&nbsp;</li>
<li>Airline experience or experience working in a large corporation.&nbsp;</li>
<li>Fluency in multiple languages.</li>
<li>Experience working in cross-cultural environments.&nbsp;</li>
<li>Knowledge of Equal Employment Opportunity Commission (EEOC) and Department of Fair Employment and Housing (DFEH) complaint and investigation process.</li>
</ul>
Conditions of Employment:
<ul>
<li>
Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.
</li>
</ul>
Linguistic Requirements
Based on equal qualifications, preference will be given to bilingual candidates.
Diversity and Inclusion
Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.
As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.
Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.

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